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EconomyBookings

How would you rate EconomyBookings?
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Netherlands
1 review
0 helpful votes
Follow Danielle D.
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Alfredo, the shuttle driver, was awesome. Knew his repeat customers by name and made the 10 min drive to the rental lot pleasureable. We got upgraded which is always nice but even our price on the original vehicle was great value!

Date of experience: July 30, 2020
Washington
1 review
4 helpful votes
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AVOID EcomonyBookings. Cancelled a booking in February well in advance and still waiting for a refund. Initially the wait was 5-21 business days and now it's 45-90 days. Not even sure I can count on getting this money back. Impossible to get thru to customer service, every tree option for the U. S number basically ends the call.

Date of experience: May 13, 2020
AE
1 review
0 helpful votes
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Company tiol now after more than 30 days from refund issed not received my money back although bank checked any transaction but they didn't received, I guess if you booked without cancellation is fine but to cancel booking and get the refund here is the problem

Date of experience: August 15, 2022
Virginia
1 review
0 helpful votes
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Insurance scheme
August 16, 2023

This business offers you low prices however takes you to locations far from airport after waiting too lung for transportation, then once you are there they give you old high low value cars and force you buy their overprices insurance if you do not have one they want. They do not accept rental car coverage offered by Credit cards!
Pay a little bit more and avoid the hassle

Date of experience: August 16, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Amin,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Latvia
1 review
1 helpful vote
Follow Drake J.
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Not long ago I was with my family in Las Vegas. We hired through economybookings.com a car which was capacious enough for four people and luggage, cheap and in great condition. During our trip we've visited a lot of Vegas tourist sites and our car did not let us down. We were completely happy with our choice. Thank's

Date of experience: July 24, 2013
RU
1 review
1 helpful vote
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Service at a high level!
February 5, 2019

Great company, really helping people. This is not the first time I'm contacting this service. Everything is always at a good level, no complaints. A separate point will highlight the attitude towards the client (very friendly attitude). From myself I recommend!

Date of experience: February 4, 2019
Germany
1 review
0 helpful votes
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I have used Economybookings many times, when I have hired cars in many countries in Europe and have been always very satisfied. Last summer I caused accidentally a little damage to the hire car. I made and sent all necessary documents to Economybookings and after their processing they refunded to me the excess amount. The most important thing is, that you make a good damage report with attachments, they need to.

Date of experience: December 7, 2013
Maryland
1 review
1 helpful vote
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False advertising
September 7, 2017

Lure you to their website, with a good deal (in my case $257), after you provide your personal info (name, phone #, email), the price jumps to $577 with mysterious description:
Payable today: US$ 257.15. Price for your rental: US$ 577.28

Date of experience: September 7, 2017
Switzerland
1 review
0 helpful votes
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Chrysler 200
June 1, 2020

Easy check in, easy return every time. We rented a compact and were pleasantly surprised to have a brand new Corolla. Previously we've received a Jeep and a Chrysler 200. Great value and I'll rent from them on my next trip

Date of experience: June 1, 2020
GB
1 review
0 helpful votes
Follow Debra E.
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Easy, reliable and cost effective service.

Have used economy bookings on many previous trips. I have never found anywhere cheaper and the customer service is excellent. The website is well informed choices to ensure that you get exactly what you need.

Date of experience: May 15, 2014
Germany
1 review
0 helpful votes
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So far, so good
March 12, 2016

Economybookings.com had good prices and good cars when we booked. Of course we hope this carries through and our whole experience will be positive. Noel was very helpful and prompt in his responses and streamlined the whole process. We would and are hoping we will book again with Rentalcars.com for other countries as well as Spain. Thanks again.

Date of experience: March 12, 2016
Florida
1 review
1 helpful vote
Follow Leecy g.
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When booking using any other site than the actual rental site, always use PayPal, and if that is not an option, don't do it. My license was suspended, and I did not know, so I could not get my rental; yet when I called in, no one could help me with my refund. They gave me an email address, and 3 days later, still no response about my refund. They stole my money.

Date of experience: August 22, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Leecy,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Netherlands
2 reviews
0 helpful votes
Follow Eldorian H.
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Great staff, always hard working and respectful. I was having my car serviced and was given a rental car from this EconomyBookings. Although the wait time was longer than expected, I still give this place 5 stars for their customer service.

Date of experience: February 18, 2020
GB
1 review
1 helpful vote
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I changed my booking and was charged the full amount in advance despite not authorising this and being told it was pay on arrival. I had to change the booking again and instead of transferring the money already paid they said I would get a refund and pay on arrival. I'm still waiting for my refund over a month since being told I would get one and subsequent emails have been ignored! Awful customer service will raise an investigation with my bank against them to get my refund!

Date of experience: November 14, 2015
Minnesota
1 review
0 helpful votes
Follow Shraddha S.
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I booked a car through them and upon reaching the renter location, I was denied a car since I had an Indian driving licence. This was not mentioned when they took my money. I have written mails to their *******@bookinggroup.com but received only an auto generated email. What kind of customer service is this? We at least expect a reply of what's happening. Pathetic and downright unfair.

Date of experience: April 27, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Shraddha,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send us your booking number at support@bookinggroup.com and explain the situation.
We would like to investigate this to see how we can help.

Best Regards,
Support Team

GB
1 review
0 helpful votes
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Great experience
May 14, 2019

Car provided by Hertrz was great plus an upgrade free of charge. Price good, took the lowest price returned and not disappointed. Still retain all photos of returned vehicle should there be any queries arise.

Date of experience: May 13, 2019
New Zealand
1 review
1 helpful vote
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Do not use this company
October 24, 2022

We made a booking through them but when we got to our destination there was no insurance on the car despite us applying for full coverage. The car rental company then added their own high cost insurance coverage.
The car we received was old and tiny - nothing like an equivalent to a Ford Focus that was ordered - got a Chevrolet Spark that had seen many better days.
Upon returning home and trying to sort it out, the emails were very delayed, with very poor English and no explanation of what happened. Ended up paying nearly $1000NZD for 4 days driving a Chevrolet Spark!

Date of experience: October 24, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Mark,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

Florida
1 review
0 helpful votes
Follow Brenda H.
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Here's the thing. I booked online with Economy Bookings. I had to reschedule pickup. I called Dollar and got information about changing pickup dates and how it affects my final bill. Then I was told to call Economy to make the final schedule. Economy told me to call Dollar back and let them know they gave me a cost figure that's too high. Economy gave me a better price. The car was fine and rules for the rental are easily read online. I only had trouble with Economy and Dollar being on the same page. Maybe there should be cross training because trying to accomplish renting really takes talking to 2 different businesses.

Date of experience: June 7, 2018
Italy
1 review
0 helpful votes
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Credit card unclear message
September 15, 2023

I booked with my partner's credit card for the booking and then could not use this card at the desk. Could not use a visa debit card in my name. Was not allowed to take the booking and rental car. Could not change the name of booking to partner. Very unfair rules, how do you accept payment from a card but not allow the same card to be used for pick up? No flexibility and consumer gets stuck with no option. Never again and feel very unjustly treated with no option.

Date of experience: September 15, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Jessica,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Canada
1 review
0 helpful votes
Follow Pajtim H.
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My car rental
May 26, 2024

Your website is very unfriendly and confusing.
The refund should not be with your company credit. You keep the customer hostage if their plans change for any reason. You loose for the future. You should not afraid of thier return if you belive your service id good.

Date of experience: May 26, 2024
Suppport T. EconomyBookings Rep
over a year old

Dear Pajtim,

Thank you for your review. We are sorry to hear that you are unhappy with our refund policy.

We would like to clarify that our cancellation policy states that refunds for canceled bookings are issued as credit to the E-Wallet with an option of prepayment withdrawal to the original payment method. Please visit our Help Center at http://bit.ly/3IJGuDF for clarity on our cancellation policy.

Best regards,
EconomyBookings.com

Overview

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
820
value
784
shipping
471
returns
608
quality
675
This company responds to reviews on average within 87 days
+300