The person that did the return walk around on my car was very friendly. He tracked me down to give me back my phone mount.
The reservetion worked wall and saved some money. There was no problem at all with the part of economybookins.
EconomyBookings Is Great. Easy picking up car. Got an Audi for the price Icould get a VW at Budget. I wish they rented in the USA
Muy feliz con toda mi familia. Muy comodo y a Muy buen precio. El mejor de todos. Very happy with my family. Very comfortable and very good price better price in location.
Got my BMW Z4 in Berlin and was quite satisfied with service, and a car)) I don't really know why are you havingg problems with this company. I adored my trip and felt like a *******$ daddy:-D:-D
One Switch is a fraud. Stay away from them! We have never even got the car.
Pick up has been scheduled and confirmed by One Switch outside their operating hours. We have learned it the hard way: upon the arrival at the airport, not being able to get to the final destination and making a bunch of ad hoc expenses (such as driving all over the place with uber)
The first thing next day in the morning, we have called One Switch to check if they are effectively open, confirm their address and car availability (all 3 confirmed to us on the phone)
However when we finally got to One Switch 'office' (which is a dirty garage with not a single indication that One Switch is actually loacted there) we have been informed that we are not going to get the car because of NO SHOW. If there was any no show - it was on the side of One Switch (they were closed at the time of agreed pick up and they knew it from the beginning)
What was even more outrageous, is that the same employee has told us, that there are cars available and that we can get the one which we have ordered, if we place a new booking and pay again.
We obviously refused.
There was no manager present to proceed with an escalation
When I have asked One Switch ('in cognito' employee who would not introduce herself), how can I raise a dispute or a claim against them, the employee told me that I am supposed to call the manager.
They do not even have any official way of raising disputes or claims at One Switch. After insisting to get anything on paper from One Switch I got a 'visit card' from a individual; however the card was not even stating One Switch as company.
The employee of One Switch also wanted to send us away without any document. I insisted on receiving a document from them, stating the reason why they reject to fulfill their contractual agreement.
The employee has printed one pager with the booking details and 'no show' stated at the top of the page. She did not bother to put any signature, date or a company stamp. She only did so after I told her I would not leave 'the office'.
I booked the car rental through this website, and paid in full. But was told that the car is unavailable
Dear Ray,
We sincerely apologize for the inconvenience you experienced during your recent car rental with us.
It's crucial to emphasize that EconomyBookings.com operates as a car rental broker platform, relying on rental providers for the availability and readiness of vehicles at different locations. We understand the frustration caused by the unexpected delay and subsequent unavailability of the car you reserved.
In rare instances, such as the one you encountered, where our rental providers face challenges, it is particularly disappointing for both you and us.
To address your concerns, we kindly ask you to complete the relevant form on our website in the Help Center section. Your case will be thoroughly reviewed, and we will work towards a resolution that aligns with our commitment to customer satisfaction.
Best regards,
EconomyBookings.com
Do not use this platform because they cheat, does not return money when the was not made service. Be carefully
Dear Tomas,
We apologize for any inconvenience caused.
To assist you more effectively, we kindly request that you fill out the dedicated form on our website in the Help Center section. Your submitted information will be thoroughly reviewed, and our Support Team will respond as swiftly as possible.
Thank you for sharing your feedback.
Best regards,
EconomyBookings.com
The car itself was nice. The return process was quick and easy. I have no complaints at all. Very thanks
Very happy with the overall service
Car was ready and was exactly what we booked and needed for our holiday
Staff were excellent. Very helpful. Customer care was a real priority, vehicle was very good. I fully recommend the company
The EconomyBookings associate was considerate and detailed, contacting my beforehand to make sure everything was correct for my car rental
Convenient service and always at hand, I will always contact here, everything suits me completely! And thanks for the price)
I've used EconomyBookings Rent-a-car a few times now and have always had a great experience! I have no complaints whatsoever!
Car rental professionals! I needed a car that month, and in the shortest possible time, now I put 5 stars
Great service quick and efficient. Car almost new and very clean inside and out. I would use this company again.
Advice, listening to the customer, understanding. An attractive and competitive price. A top and ideal place in the city center
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Monika,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team