On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Awesome experience in the last 2 months due a car accident I had to rent over and over AND it was with ease to rent; drop off And I booked online! Now recommending to ALL family and friend
Polite and helpful personel that really cares. Office is close to the ferry. Car was very clean and brand new. Not the exact model that we booked but the same class. Very good service for the price! I reccomend to take as small car as you can in Crete because town streets may be pretty narrow; some regional roads as well
Hi! I just wonder why so much people are not satisfied with Kem. 2 weeks ago we arrived Paphos and rent car from Kem; the guy from agancy came to airport to pick up us; was very fast; Suzana was very very friendly nice and polite and gave us very good car; we were very happy and enjoyed it; thank you Suzanna! Next year we come to u again
The price was very good. No problem with booking was my first time and everything was great. Will definitely use this company again
Overall great experience; however I would suggest that EconomyBookings consider giving their Renters the Car Hire Company's Confirmation Number instead of the EconomyBooking Number. That keeps everyone/everything aligned
While I was apprehensive after reading some of the horror stories; I found the experience perfectly executed. I provided hard copies of the voucher and the desk person accepted it without any quibble. The price was half that advertised on other websites for lesser cars. I will use the service again!
Very happy with Economy booking and the procews of getting a car. When I get there, Thrifty had the information already and had no issues picking up the car. Whole thing took less than 10 mins. Definitely using again
The car was absolutely new. Only 2000km. Clean, with gps, with sensors, with tempomat, everything in electric
I was nervous about renting a car because I was unfamiliar with the airport and was traveling with my young son. This was the easiest transaction I have ever had. The staff was helpful and quick. They took the time to answer all my questions. The drop off was super fast and we were done in less then 10 minutes
Everything from booking experience to service on the day and pick up and drop off was very quick and efficient and car vehicle and condition was excellent
Everything went well. I was not planning on driving a lot but wanted the option; so I didn't want to spend a lot on my rental car. This car rental was significantly less expensive than other options; though the terms & conditions were a bit of a concern
Very positive experience with them overall. Everything worked out well for me. Thanks! I will contact your corporation
I always shop extensively for the lowest price on anything I buy or rent. This was a 3 day car rental with a drop-off in a different city. This company Economybookings got me the absolute lowest price of any service I checked and I checked probably 6 different services along with trying different coupon codes. The price was so much lower than anyone elseI was convinced it was a scam and would be dishonored when I went to pick up the car. This company is fantastic
This rental via EconomyBookings was fine. However a previous rental in Bulgaria was a disaster and has not been resolved
Very good service. There was a problem with a missing trunk cover but after calling the office it was rectified in 2 days and cover delivered to usc
Very good company! Their site is perfect and clear! Very nice work! Will use this company all the time! Very helpful!
DO NOT USE THIS CORRUPT COMPANY Economy bookings failed to provide accurate information when I rented a car through them and they failed to tell me there was a 24 hour waiting period when using a debit card. I showed up at my scheduled 7:00AM pick up time that showed on their reservation confirmation they sent me. Upon arriving I was told by Dollar Car Rental that they could not release the car to me until 3:41PM based on the 24 hour waiting period. They could not make any exceptions and the Dollar Car Renal Attendant told me that Economy Bookings does that all the time not explaining the 24 hour policy AND there is NOTHING on Economy Bookings terms and conditions relaying that very important information to me. What's more disturbing is there is no phone number available to try to speak with corporate and the only way is via e-mail so I'm sure no matter how wrong they are they will always deny you even though they know they are wrong.
The car I had booked had too low a head clearing and I bumped my head trying to get into car. I asked if I could change out cars (which was a big ask when they are busy). They were extremely understanding and helpful and got me into a taller car which ended up being an upgrade as well. The staff was extremely friendly and helpful. Loved this place!
Made a change to get the right car that was booked! Our flight was delayed by several hours but still got polite friendly service
I would like to say thanks to this company for the services provided to me. I was given a car for personal use. Than I am very pleased. In this company, responsible and responsive staff who work professionally performing their work. I liked the approach to customers and the cars that the company issues, and most importantly, that it is available to everyone.
Quality is top notch. I recommend!
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.