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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

RU
1 review
0 helpful votes
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We were very impressed. We found out before driving away that the car needed maintenance so the attendant upgraded us to another vehicle which worked out great. Both in and out were seamless. Thank you!

Date of experience: June 11, 2019
RU
1 review
0 helpful votes
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Clean car
June 11, 2019

Very clean and comfy car! It was awesome how we could chose any car on the lot in the class we ordered! Very impressed!

Date of experience: June 11, 2019
RU
1 review
0 helpful votes
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Successful rental
June 11, 2019

Rental desk easy to find counter staff really helpful and friendly. The car was very clean and in very good condition

Date of experience: June 11, 2019
RU
1 review
0 helpful votes
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Company all ok
June 11, 2019

Economybookings company always show me love and take care of me. They have the best rates. And accommodate me when I need it

Date of experience: June 11, 2019
RU
1 review
0 helpful votes
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Super great rate!
June 11, 2019

This was a great experience. I pre-paid which I rarely do and it was even better than paying at the rental car counter. There are no hidden fees etc. What you see; is what you get. Super easy convenient and super great rate!

Date of experience: June 11, 2019
RU
1 review
0 helpful votes
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GOOD
June 11, 2019

Very easy to return car it took a little while for the shuttle but staff was polite friendly and helpful

Date of experience: June 10, 2019
RU
1 review
0 helpful votes
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Deserved a rating
June 11, 2019

I accidentally left my personal vehicle and home keys in the rental vehicle during drop off. I didn't realize it until I arrived at home. I tried to get through to the rental center for three hours to request that they recover my keys from the vehicle before it went out again but could never get through. Even when I finally go a local phone number I kept getting bounced to a national call center. Very very frustrating. I finally had to return to the rental office. I explained the problem and the manager and staff very courteously assisted me by retrieving my keys in just under an hour. They had to search a large number of vehicles but did so without complaint. Thank you

Date of experience: June 10, 2019
Hong Kong
1 review
2 helpful votes
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I deliberately did not take out full insurance on my car hire for our trip to Portugal. Just prior to paying, they showed me the final amount which was 261.07 EUR, and there was no mention of insurance on the bill. After I paid, the final amount went up to 417.73 EUR and it showed that I had ordered full insurance--which I had not done. Scammers.

Date of experience: June 10, 2019
RU
1 review
1 helpful vote
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Suitable cars
June 10, 2019

The navigation system in the Citroen C4 SpaceTourer was excellent! The car handled very nicely. The six speed manual transmission was smooth and easy to use. The luggage capacity was perfect. The car had seating capacity for up to seven. Very comfortable ride for tall people

Date of experience: June 10, 2019
RU
1 review
0 helpful votes
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One word is perfect
June 10, 2019

We were feeling a little apprehensive about booking through you after a not so great experience Economybookings. By being more selective with the company; we have had a good experience and great value for money - super happy with the car etc

Date of experience: June 10, 2019
Greece
1 review
0 helpful votes
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Very good
June 10, 2019

Very simple and very good thank you for everithing.we rent car from thessaloniki and everything was like we expected.

Date of experience: June 10, 2019
Finland
1 review
0 helpful votes
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I realy like this service, car was very good and clean, price also nice. The cas is called mazda Rx-8

Date of experience: June 10, 2019
RU
1 review
0 helpful votes
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Everything was very good except the stale smell of smoke in the car. It's hard to mask. All the personnel I dealt with were very pleasant and professional

Date of experience: June 10, 2019
RU
1 review
0 helpful votes
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Not great prices
June 10, 2019

Better pricing than any other company we checked. Loved the kiosk at the airport where we could see an agent remotely and didn't have to wait in line! Great choice of cars; too. We will definitely use your company again

Date of experience: June 10, 2019
Belarus
1 review
0 helpful votes
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The best company
June 10, 2019

Rented a car in Frankfurt from June, 5 2019 till June, 9 2019. The best company ever! Great thanks to Michael Krajewski who helped a lot and suggested one of the best car ever (BMW). The journey was great and comfortable. Recommend to all the clients! From now - only your company for renting a car. Best regards, Hanna E.

Date of experience: June 10, 2019
RU
1 review
0 helpful votes
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Excellent service
June 10, 2019

Excellent service, thanks to which you can rent any car to your taste. All I can say - I recommend this service, thank you

Date of experience: June 10, 2019
RU
1 review
0 helpful votes
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EconomyBookings
June 10, 2019

Pretty quickly, you can find a car anywhere in the world, and the prices are also very high quality service.

Date of experience: June 10, 2019
RU
1 review
0 helpful votes
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Thank you=)
June 10, 2019

Great rental car company excellуnt car and fast on waiting on me. Economy please contact me by email as soon as poss. Thank you

Date of experience: June 10, 2019
RU
1 review
0 helpful votes
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I liked everything about this service. You can rent any that you like. And it's still cheap!
The service is just class. I recommend!
5 stars deserved!

Date of experience: June 9, 2019
Ohio
1 review
2 helpful votes
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Do not book with Economy Bookings company. This web based third party company is just taking your money. Once booked you cannot contact them for change or service. Countless emails to them prior to my rental date with no response. Ended up costing more than booking through the rental car company. DON'T USE THEM.

Date of experience: June 9, 2019

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299