EconomyBookingsReviews 4,740

During online booking, the mandatory credit card was not explained. I used my debit card to complete my booking and the amount was taken. Upon arrival to the airport in the middle of the night with family and children, I was refused to be given the car and the money was taken.
What is that called in law?

I do not write reviews but if this review can spare even one person from the atrocity that is this company it will be well worth it. We had super unforeseen situation occur where my credit card had fraudulent activity and was shut down on the day of my pick up. When I called Economy Bookings they told me that's just too bad. They acted like they wished they could help, but they could not cancel and that it was the car rentals policy that no refunds under any circumstances. I called the car rental and they told me the opposite. They were super nice and helpful but assured me that I should be getting from the third party and that they would have to cancel it on their end. I called Economy bookings back and they started telling me the same stuff they already told me until I told them that they were incorrect because I just spoke with the car rental company. They then simply told me that it is not in their own policy to provide a refund and then refused to cancel my rental. I went back to the rental company and explained what was happening. They told me they would force cancel it and since it was with the allowed time frame for cancellation their would be no cost or fee. When I told this to economy bookings, they said I should have read the fine print. They were extremely rude and now they are just going to pocket the entire amount of money. One of the folks I talked to at the rental company told me that this isn't the first time he has seen Economy. Economy Bookings has absolutely been the worse customer experience I have ever had. I will certainly be going out of my to make sure that no I know uses this company and has to go through the absolute madness that is this company!

On September 29th, I rented a car in Basel via EconomyBookings. After making the booking, I received an immediate email from the rental company stating that the car was not available at the requested time. They asked me to cancel the booking and request a refund from EconomyBookings. I promptly emailed EconomyBookings to request a refund. After a few days, I received an email stating that I did not meet the refund conditions, despite the rental company not having an available car. I subsequently sent two more emails to EconomyBookings, but I have not received any further responses. They are also not reachable by phone.

I had a good experience ordering a car from Economy Booking, company Firefly. It was a good car and good service from Fire fly at Valencia airport. I received a part of the deposited deposit, but I missed my detailed fee, which was deducted from the detailing of the deposit.
According regulations Firfly should list any charges for my order (detail).

Overall we had a very positive experience, will definitely use again & recommend to others when required

I booked a car for pickup in Las Vegas, Nevada. It required immediate payment. When I rec'd the contract and reviewed the fine print I learned the car rental pickup was NOT at the airport as it had been listed. I canceled the booking well within the advertised cancellation period. I was then told my refund would come in 30 days! It takes 10 min to push the button to refund. Ok - take 5 business days. I began contacting their customer support line via email. Over the next 3 weeks I was promised a refund in 7 business days - which has never arrived. They say there is a phone number to call for support - WRONG. The number only provides a recording. I finally was able to reach a human after pushing the number for a new rental. I got -0- support. I was told there is only an email (which I have contacted multiple times) - no phone number. Google it - they publish a support phone number! I'm still waiting for my money - $390.72.
My advice - AVOID THIS SITE! Now I continue to find a way to force their hand and get my money back. WOW - what a waste of time & energy.

My fight was cancelled after the vehicle pickup time and Economy Booking will not give me my money back even though it was no fault of mine, the plane broke and they blame me, Sorry if you deal with these people nothing but a bunch of forgieners trying to get as much money from you as they can.

No one is answering my email. I have paid for 16 days, and i didnt get the car, neither did i get my money back!

I would say this company is a scam!

Easirent is anything but easy. Nightmare from beginning to end. Booked car hire through EB. Misleading info from emails as to where pick up and drop off is. Me and my 9yr old son got collected from Shannon airport and taken to a multi storey car park miles away from the airport. The bloke took ages with all the paperwork and then tried to charge me £2900 on my card in order that I could use my own insurance. My card was declined as not enough credit limit. He then tried to charge me to use their own insurance which in total along with the car was over £370 yet only paid £100 for the car for a week. In the meantime my son got scared that we would not make it home and started crying. In total I was behind on my journey by 2 hours. By this stage told him stick his car and take me back to the airport. Rented a car from Hertz which took about 10-15mins in total and collected the car without any problems outside the airport. DO NOT book any car hire with easirent(via EB) and AVOID at all cost. Much better to hire at airport with car outside rather than being sent on a wild goose chase to the middle of no where.

I do not recommend renting a car through this company to anyone. You have no way of reaching their customer representatives, and they do not respond to your emails or calls in any way. Despite purchasing additional insurance and reporting the damage I experienced, they have not refunded me for weeks. I will certainly file complaints with every place I can, but if you don't want to deal with these issues, stay away from this company.

Made a reservation 2 weeks prior. At the counter, they refused to accept my car insurance and demanded to purchase their insurance at exorbitant price. Stay away from EconomyBooking

UPDATE 24.10.2023: Economy Bookings have replied requesting more docs and a promise to reply.

I sent them a claim with all possible details and docs available and more than one reminder to contact me back for almost a month. Not even a decent reply, only automatic replies, despite their promise on their own website to contact customers within a few days. Disappointing and disgraceful service and not recommended.

ECONOMYBOOKING.com (Booking B*******)
SCAM! AVOID!
Rented a car for a trip in Egypt through them and added the full coverage insurance. An incident happened but the car rental told me they do not recognize the insurance and I have to pay for the damage and deal with the insurance myself, so I did.
First: filing a claim is super hard
Second: They ask for really odd things to file the claim such as my proof of flying there!
Third: I filed the claim in early August and all what I got from them until today (October 20) is we are still investigating. Noting that I provided every bit of information they asked for, multiple times!
SCAM! AVOID!

Paid £90 hire for a lancia for 3 days total, got there refused to accept credit card would only take debit card so they can scam you.

Dropped the car off, numerous people complaining about the same thing as we were just about to experience, charged 511 euros plus the initial hire. When it came time to refund us the deposit for the car they refused to.

No damage to the car
Fueled back to full
Just absolute scam artists.

Save yourself the holiday spoiler and use a proper company like europcar or hertz, youll pay a bigger deposit but youll get refunded!

They don't even deserve one star in my opinion. My family had plan a big trip to Maui during August of this year. As we all know there was a massive forest fire, everyone of the thing that we had to cancel refunded us our money no issues. No not economy booking they said contact they refund department though email and wait 30 days. So we did not a single email response not one. Called back to the booking agent just to tried and get some help or answers,one of the ladies was so rude she hung up on me another time I called back they said they would put the info on the file I think they just say this to get you off the phone. Said give it another week and remains the refund department with another and wait still nothing. Called back again as I was instructed by agent as to speak to a supervisor or someone who might help me was informed that they don't speak to customers. It has been over two months and still no email response from the refund department. I would avoid this place at all cost. It is disgusting that when you are not allowed to travel to your destination you get no help and they don't even car as long as they got their money.

Most complaints about this car hire are that it is not in the Terminal, which is clearly described in their T&Cs.

The staff arrived at the scheduled time at the established pick up point very punctually. The Car Rental Office is 10 minutes away and the staff there are very friendly and helpful. The Car was great and we had no issues at all throughout the week car hire. At the office I had to provide 1,000€ guarantee in case of an accident, which I didn´t understand too much as I had contracted insurance but these monies were unblocked within 24 hours of returning the car. Returning the car was easy and quick and the shuttle was almost immediate to the airport. No complaints and would definitely recommend.

If you are considering renting a car through this website:"EconomyBookings", this review is worth reading and will not take more than a minute of your time."
1- The company is located in Europe and only has a call center.

2- I rented a car through the website, and upon arrival to pick up the car, the rental location informed me that the full coverage insurance only covers the car I rented and does not cover the other party. I was told that I needed to purchase additional insurance to cover the other party.

After I had a minor accident on the side fender, when I went to return the car, they told me that I had to first pay the amount that the rental office would request. After completing the repair, I had to provide about 5 documents, including letters, receipts, and a police report. They also mentioned that the maximum amount paid would be only $1,500, as stated in the email they sent, although I hadn't noticed this detail in the email. When I returned to the email, I found that they had written it in very small font, and to this day, three months later, I have not been provided with the amount.

They (EconomicBooking + Thrifty) took your full payment but no rental car was provided due to flight delay. The flight was from Toronto to Newark. And the rental car payment was for 6 days. When I come to Thrifty counter in my next flight for the car, they told me the reservation was cancelled but can have a new rental without refund the money from my current booking. This is unjust business practice by any terms.