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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Good services for reasonable price. Car wasn't in perfect condition but does the job. You can't expect nothing better for this price
We are happy with the car rental. Economy tidy, everything worked fine. You arrive at Airport I and arrive on time. Polite, helpful
We have been using this company for the first time. I love that it responds quickly to all queries. The service is great
Nice friendly staff. Good central location. Standard selection of cars. Gas station available within a few km
Excellent location near the station, fast check-in procedure. We had a free upgrade to the higher category
Good customer service, I left an iPad on the car and they got it to me. They are the best for the price
Always nice and accommodating. Have eventually had 10 bookings and there have never been problems. Use the services
The car was brand new (just 250 km) clean and with full gasoline. No problem at the check out, there is a gas station just outside the car park
Very competitive pricing (at least for the van I was renting), and easy and quick handover of keys, and return of the vehicle after the rental period
Rented an electric car from here last week. The staff was super nice. They explained the tolls that I needed to pay on my trip and where chargers would be available
Took the time to answer my questions and concerns, the price was reasonable at the time (just before christmas everyone wants a car) and the car did its job very well
Excellenter Service, sehr freundliches Personal und immer gute Autos wenn ich dort angemietet habe. Werde bei Abholung immer wieder positiv überrascht
The employees are competent and without exception helpful. The vehicles on offer are almost always new and the inside is clean
We left the car in another city, and that too went without any problems. We were definitely very happy with the service
Returning the car proved a bit stressful. Being in a foreign city at night, we had a little trouble finding the entrance and location to the rental return. But we should have given ourselves a little more time
So I can not understand the sometimes bad reviews and think some are just from typical frustration situations. In any case, I like the branch very much and will continue to reserve my cars there in the future
Very competent and helpful advice on site! Four days of fun with a premium vehicle perfectly rounded off the experience!
Nice staff, collection and return went smoothly and the price was right. At all times, friendly, customer-oriented and a top price / performance ratio
Best car rental in Germany!
Thank you very much!
I had 12 tons from Milano to Berlin
I will definitely advise all my friends
Broken car and quick, uncomplicated help and a coffee! Don't freak out, take it as it comes and you're on your side^)
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.