business logo of EconomyBookings

EconomyBookingsReviews 4,747

3.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate EconomyBookings?
grey star
grey star
grey star
grey star
grey star

EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Canada
2 reviews
0 helpful votes
Follow Marta V.
Unfollow Marta V.
Share Review
Report Review

Clean cars great service as I was complimentary upgraded to a luxury car for the duration. Felt smooth transaction all around

Date of experience: April 5, 2020
Spain
1 review
0 helpful votes
Follow Sara N.
Unfollow Sara N.
Share Review
Report Review

Rented a car yesterday. My customer had ordered the smallest size car but I was surprised with a Mitsubishi Eclipse Cross with no additional charge. The staff was helpfull and the processing was fast

Date of experience: April 5, 2020
Ohio
1 review
0 helpful votes
Follow Matthew R.
Unfollow Matthew R.
Share Review
Report Review

Superb service
April 6, 2020

Excellent landlord and in London you could not miss it, very good service and easy to use. Wonderful experience, would come back again.

Date of experience: April 5, 2020
New Mexico
1 review
2 helpful votes
Follow Donald B.
Unfollow Donald B.
Share Review
Report Review

They ripped me off
April 3, 2020

The charged me three times for the same rental. Yhey then said it would takeb90vdays to refund the over charge. They are a bunch of thieves and crooks. NEVER USE THIS COMPANY. It will only lead to anger and grief.

Date of experience: April 3, 2020
Germany
1 review
0 helpful votes
Follow Morales K.
Unfollow Morales K.
Share Review
Report Review

The person that did the return walk around on my car was very friendly. He tracked me down to give me back my phone mount.

Date of experience: April 2, 2020
Washington
1 review
0 helpful votes
Follow James E.
Unfollow James E.
Share Review
Report Review

Excellent service. No hassles even though we had a slight incident with the car. No hassles and a great GLA 200d

Date of experience: April 2, 2020
Canada
1 review
0 helpful votes
Follow Kev T.
Unfollow Kev T.
Share Review
Report Review

EconomyBookings
April 3, 2020

This is the most effective EconomyBookings collect and drop off station I have ever encountered.
Kev Tarton

Date of experience: April 2, 2020
New Hampshire
2 reviews
6 helpful votes
Follow Lisa V.
Unfollow Lisa V.
Share Review
Report Review

With Covid-19 travel restrictions I needed to cancel my reservation upcoming in 3 weeks. The original contract states a full refund given if cancellation notice of 48 hours or more. Now they are seeking to keep $50 due number of cancellations they are experiencing and not honoring their original promise. Although I am sure they will collect their losses eventually through the government benefits they are seeking more through their customers of which I am sure many are suffering financially as well.

Date of experience: April 2, 2020
Romania
1 review
0 helpful votes
Follow Florian N.
Unfollow Florian N.
Share Review
Report Review

Friendly and helpful. I was lucky enough to get a brand new car to drive around in. Thanks! Thanks! Thanks!

Date of experience: April 2, 2020
Ohio
1 review
0 helpful votes
Follow Alan N.
Unfollow Alan N.
Share Review
Report Review

Fast and easy...
April 3, 2020

Fast service and easy to access with the shuttle from the airport. Will rent from them again to visit our family.

Date of experience: April 2, 2020
France
1 review
0 helpful votes
Follow Dimitri M.
Unfollow Dimitri M.
Share Review
Report Review

Great staff
April 3, 2020

One of the best service in office. Great staff, very helpful. Definitely back to that place. The best car rental brand

Date of experience: April 2, 2020
Ohio
1 review
0 helpful votes
Follow Peter K.
Unfollow Peter K.
Share Review
Report Review

I will keep renting from EconomyBookings. Thank you. I think that maybe one of the best car rental service points I've seen!

Date of experience: April 1, 2020
Germany
1 review
0 helpful votes
Follow Tony P.
Unfollow Tony P.
Share Review
Report Review

Booked a car, collected a car, returned a car. All done very swiftly and efficiently at a fair price.

Date of experience: April 1, 2020
Ohio
1 review
0 helpful votes
Follow Rodrigo M.
Unfollow Rodrigo M.
Share Review
Report Review

I have used EconomyBookings for many years and this was one of the best experiences I have had. They were very busy but still I waited not more than 5 min. The car was clean and well maintained. The parking lot is a little hard to exit due to the number of cars tightly packed in but beyond that a great location!

Date of experience: April 1, 2020
Germany
1 review
0 helpful votes
Follow Joseph D.
Unfollow Joseph D.
Share Review
Report Review

Great experience
April 2, 2020

My favorite rental company from now on. Keep up the good work. Professional service really helpful staff
Why rent anywhere else.

Date of experience: April 1, 2020
Austria
1 review
0 helpful votes
Follow Ismail A.
Unfollow Ismail A.
Share Review
Report Review

Great, helpful and very friendly allround staff, Perhaps for me the best customer services I have received from a rental in a while

Date of experience: April 1, 2020
GB
1 review
0 helpful votes
Follow Andrea K.
Unfollow Andrea K.
Share Review
Report Review

Fast and efficient hire of car, had a lad meet us at the door and help with bags, best customer service of all car plays I've used in the UK

Date of experience: April 1, 2020
NL
1 review
0 helpful votes
Follow Glen M.
Unfollow Glen M.
Share Review
Report Review

What a great service. From collection of the car to return. Extremely helpful and informative staff with a real personal touch. Will not use anyone else.

Date of experience: April 1, 2020
New York
1 review
0 helpful votes
Follow Fredi L.
Unfollow Fredi L.
Share Review
Report Review

Great-helpful-lovely staff cars are always spot on service amazing. Incredible service, especially from Rory.

Date of experience: April 1, 2020
Luxembourg
1 review
0 helpful votes
Follow Armand K.
Unfollow Armand K.
Share Review
Report Review

The manager (Grace, I think) was super helpful and even help plan my route back up the M1 to avoid the congestion charges. Everything was done with efficiency and speed. Read some horror stories about other car rental places, but this place exceed expectations

Date of experience: March 31, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299