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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Clean cars great service as I was complimentary upgraded to a luxury car for the duration. Felt smooth transaction all around
Rented a car yesterday. My customer had ordered the smallest size car but I was surprised with a Mitsubishi Eclipse Cross with no additional charge. The staff was helpfull and the processing was fast
Excellent landlord and in London you could not miss it, very good service and easy to use. Wonderful experience, would come back again.
The charged me three times for the same rental. Yhey then said it would takeb90vdays to refund the over charge. They are a bunch of thieves and crooks. NEVER USE THIS COMPANY. It will only lead to anger and grief.
The person that did the return walk around on my car was very friendly. He tracked me down to give me back my phone mount.
Excellent service. No hassles even though we had a slight incident with the car. No hassles and a great GLA 200d
This is the most effective EconomyBookings collect and drop off station I have ever encountered.
Kev Tarton
With Covid-19 travel restrictions I needed to cancel my reservation upcoming in 3 weeks. The original contract states a full refund given if cancellation notice of 48 hours or more. Now they are seeking to keep $50 due number of cancellations they are experiencing and not honoring their original promise. Although I am sure they will collect their losses eventually through the government benefits they are seeking more through their customers of which I am sure many are suffering financially as well.
Friendly and helpful. I was lucky enough to get a brand new car to drive around in. Thanks! Thanks! Thanks!
Fast service and easy to access with the shuttle from the airport. Will rent from them again to visit our family.
One of the best service in office. Great staff, very helpful. Definitely back to that place. The best car rental brand
I will keep renting from EconomyBookings. Thank you. I think that maybe one of the best car rental service points I've seen!
Booked a car, collected a car, returned a car. All done very swiftly and efficiently at a fair price.
I have used EconomyBookings for many years and this was one of the best experiences I have had. They were very busy but still I waited not more than 5 min. The car was clean and well maintained. The parking lot is a little hard to exit due to the number of cars tightly packed in but beyond that a great location!
My favorite rental company from now on. Keep up the good work. Professional service really helpful staff
Why rent anywhere else.
Great, helpful and very friendly allround staff, Perhaps for me the best customer services I have received from a rental in a while
Fast and efficient hire of car, had a lad meet us at the door and help with bags, best customer service of all car plays I've used in the UK
What a great service. From collection of the car to return. Extremely helpful and informative staff with a real personal touch. Will not use anyone else.
Great-helpful-lovely staff cars are always spot on service amazing. Incredible service, especially from Rory.
The manager (Grace, I think) was super helpful and even help plan my route back up the M1 to avoid the congestion charges. Everything was done with efficiency and speed. Read some horror stories about other car rental places, but this place exceed expectations
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.