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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Love My Car.
April 9, 2020

I Love Fox Renter Car. The Customer Service is awesome. Renting and Return. I will always rent from Fox now. I always have used Budget. I'm a Fox Girl now.

Date of experience: April 9, 2020
Washington
1 review
0 helpful votes
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Dastin gave us the sport Wrangler which made our trip tons more fun. Tall white guy with like curly wild hair, forgot name but thanks for my great first trip

Date of experience: April 9, 2020
New York
1 review
0 helpful votes
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Was booking last minute for my birthday trip and all other rental companies all were way more money for some reason

Date of experience: April 9, 2020
Austria
1 review
0 helpful votes
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I was picked up and returned to Auto Body repair shop in timely manner. The employees were professional and courteous. Car worked fine --was spotless when I picked up.

Date of experience: April 9, 2020
Switzerland
1 review
0 helpful votes
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I reserved ahead thru EconomyBookings and got fast, friendly service on both ends of the rental. I will use this outlet again

Date of experience: April 9, 2020
Germany
1 review
0 helpful votes
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The customer service is great, very accommodating, when they are busy, they acknowledge you and get to you asap

Date of experience: April 9, 2020
Illinois
1 review
15 helpful votes
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I made a booking for a car rental with Cancellation that I paid to avoid any penalty of cancellation and I had to cancel that and now they're playing games that they will return the money only in September
And then they're completely disappear and nobody answered the phone nobody answered back for emails probably bankruptcy so you lost your money so my advice to you guys don't make any orders because you're going to lose your money

The cancellation was two months before the date of pick up.

Before all dead coronavirus madness start.

Date of experience: April 8, 2020
France
1 review
0 helpful votes
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Good car, good team
April 9, 2020

Simply the best service around! Cory is the manager and and all around nice guy. He always goes out of his way to make sure that I am happy.

Date of experience: April 8, 2020
Canada
1 review
0 helpful votes
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Great location, great cars and very nice people. I happen to have been there right when a blizzard hit but it was quick and easy

Date of experience: April 8, 2020
Ohio
1 review
0 helpful votes
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Nice staff. Very professional and kind. Car rims had tons of brake dust that I ended up cleaning just so the rims look nice

Date of experience: April 8, 2020
Ohio
1 review
0 helpful votes
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Only this EconomyBookings location but wanted to give this location an excellent review and highly recommend them. If you call and can't get through leave a message. They do get back to you. Remember with the greatness of customer service they due tend to get busy.

Date of experience: April 8, 2020
Greece
1 review
0 helpful votes
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EconomyBookings
April 7, 2020

I have had multiple car bookings from this branch of EconomyBookings and have had exemplary experience and seen excpetional customer satisfaction every time I visit them.

Date of experience: April 7, 2020
Ohio
1 review
0 helpful votes
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Always helpful
April 7, 2020

From start to finish easy and smooth process, really nice friendly helpful staff. Will always use them.

Date of experience: April 7, 2020
Washington
1 review
0 helpful votes
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Always surprised by the greeting and everyone going above and beyond for me. The branch manager Alex and the assistant manager Ikram both are a credit to their company.

Date of experience: April 7, 2020
New York
1 review
0 helpful votes
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So easy to hire a car of your choice at a reasonable price. Helpful staff. Brilliant staff. Have rented multiple van's from them

Date of experience: April 7, 2020
New York
1 review
0 helpful votes
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Excellent
April 7, 2020

I left my house keys attached to the car keys and the guy had already tagged them and put them in the office by the time I went back to collect them 30 mins later.

Date of experience: April 6, 2020
Germany
1 review
0 helpful votes
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Super company
April 7, 2020

Excellent service, friendly and helpful staff. I have a disability and they took me to the hotel near the airport on return of car - definitely not an anticipated service - saved two bus trips!

Date of experience: April 6, 2020
Ohio
1 review
0 helpful votes
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Great staff
April 7, 2020

As an employee for EconomyBookings, I would only have positive feedback, but I can say this we do have some top level cars for hire at This Heathrow site

Date of experience: April 6, 2020
Canada
1 review
0 helpful votes
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5 stars
April 7, 2020

Superb service, great car, and very friendly staff. The best car rental place by far. Big location with impressive cars..

Date of experience: April 6, 2020
France
1 review
0 helpful votes
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Nice staff, and the centre is 24h and well resourced with shuttle bus facilities, phone charging, etc

Date of experience: April 5, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299