Lisa V.

It was so nice to receive an email that due to the Covid 19 vacation home stay bans in FLA that they would cancel and fully refund my reservation. I did not need to do a thing. Also I have always had great experiences using Airbnb.

With Covid-19 travel restrictions I needed to cancel my reservation upcoming in 3 weeks. The original contract states a full refund given if cancellation notice of 48 hours or more. Now they are seeking to keep $50 due number of cancellations they are experiencing and not honoring their original promise. Although I am sure they will collect their losses eventually through the government benefits they are seeking more through their customers of which I am sure many are suffering financially as well.