Tracey is a saint, she was warm, helpful and efficient (she's fast!). She left us with a great impression.
I went to EconomyBookings rent a car for a job interview I think I nailed it I just got to wait a day or two to see the results otherwise the price is constantly busy good place to get Rent-A-Car
I booked a car through this site and received a voucher number, confirmation number... the whole nine yards for a rental company in my destination city. However, upon arrival, the rental company told me there was NO RECORD of my reservation and that they had, in fact, stopped dealing with third-party bookers awhile ago. The rep was surprised they could even have made a reservation with them. Alas, there were no cars to be had. This was with FlightCar.
I called economybookings.com and they gave me and the rental car company (their rep called EB.com, too) the total runaround. When I said I wanted to be refunded their "deposit" of $38.00 because of their screw-up, they told me I would have to write a letter to the customer service center explaining the situation. The woman on the phone was THE WORST, MOST RUDE "customer service" individual I have EVER had the unfortunate displeasure to deal with.
Excuse me?! The reservation the company took via computer, along with this "deposit," couldn't be reversed and credited via computer? This company knows full well few people are going to take the time to follow through with such a RIDICULOUS and archaic refund procedure, and I bet this is how they make a good deal of money. I have since learned that other EcomonyBookings.com customers were booked with FlightCar and, upon arrival, there were no cars for them, either. The dealings between these two companies have left at least two people stranded in their destination cities who then have to pay at least twice the rate with another rental company. I would bet lots of cash that EB.com and FlightCar are in shady biz together.
EconomyBookings.com should be avoided at all costs. I'm irritated that I can't leave anything less than one star.
The best car rental experience ever! Amazing service from Stephane and Adam. Staff is very friendly and makes for a fun rental experience
I like "EconomyBookings" because they are one of the best. I prefer him because because he is very comfortable and easy to use/
It is very helpful for me. Thanks them. This is good customer service, here the most important thing it is easy to use.
Had to wait a little for the car, but It was worth it. Loved the new car. Hassle-free return. Good prices and Service.
I get to bypass the front desk and go directly to the checkout desk. Thank you taking care of me on my trips
I needed a car as a got into an accident and they made the whole process of renting a car so much easier.
We always rent vehicles from this location. The cars are clean and ready to go when you arrive. The agents are always courteous.
Wonderful and appreciated. I had important family medical matters to take care of with my mother. I was accommodated with the most care
Excellent service! EconomyBookings is a must, I have experienced many rental companies. From now on I will only rent a car at EconomyBookings
The level of service is unprecedented in the rental industry. They took care of us and our needs beyond our most optimistic expectations
Quick, courteous, and knowledgeable staff. They had the category and car I requested. Process was quick and accurate. Will use again next month!
First time renting a vehicle from them! I'm planing on using them any chance I can! A+ rating from my wife and I
Good customer service, I left an iPad on the car and they got it to me. They are the best for the price
They explained me very clearly about the details of renting a car, I paid the required payment and the car was issued immediately
Very short wait for the shuttle to take us to the EconomyBookings location. The driver was courteous and helped me with my bag.
Good value for money. Upgrade car (with extra cover paid for at counter). We booked a car and he was waiting for us
Economybookings company always show me love and take care of me. They have the best rates. And accommodate me when I need it
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
I'm sorry to hear that. I would be more than happy to look into this matter for you further, and see if there is anything additional that can be done from my end. If you could please send an email to support@bookinggroup.com referencing this post and also providing your booking number, it would be greatly appreciated. Thanks in advance.
Regards, Alex
EconomyBookings.com Customer Service Team