DJ and Ryan were so friendly and made my rental experience really easy! Pick up and drop off within minutes of my calling.
Amazing staff and management. Had a wonderful experience with them. I will definitely go with them again. Thanks to their wonderful customer service
I emailed asking to drop off at another location and received a quick and friendly reply with a suggestion of a convenient station.
This experience was top notch! Everything that I signed up for on the internet was what I received at the counter. Thank you!
It was great... except we had a hard time finding the car rental center to return the car... but that was on us
This was my first rental with EconomyBookings and I will rent with them again especially this location. The staff and atmosphere were welcoming.
It was necessary to visit 7 cities in a short period of time, I realized that you need to take a personal car, so I came to this service for a car
The agency they sent you up with is route and if you live in that state they won't give you the car or your money back
I ordered a rental car in this company and was pleased with their service and quality of the cars provided. The company credits the best score.
I had no excitement. The first time I personally rented a car! I chose which I liked right away and that's it, go for a ride
I had to rent a car after a hit and run yesterday. Spencer was very empathetic, professional and friendly. Made my day after a bad afternoon!
I was able to check in on a kiosk. Went out and picked my own car. Drove to the exit and my rental was complete. Super easy! Nice car!
It was quick and easy to rent a car. The car was clean, new and has no problem. I also love the 24-hour return. Highly recommend!
Very good people, sent a lot of people from my job there. If u need a car and need something affordable, this is the car lot to go too
The rental car was spot on to my needs especially since there were some delays with the repairs. The ease of getting into the car was like no other
I have ordered a car many times from that booking, and can say that price is low and car condition is so cool, nice job guys, i love u.
Great friendly service from Alice at the desk and Alex who checked the car over with me. Location very convenient and the car itself was excellent
Great experience, I had to rent because my vehicle was being repaired. I was able to have a vehicle and get thru this patch just fine!
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Riga, NY, Latvia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cindy,
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, and we appreciate you bringing your concerns to our attention.
We'd like to clarify that the rental terms and conditions of the chosen offer are available both during the booking process and afterward in the rental voucher. If there are specific aspects or details you'd like us to address, we encourage you to fill out the dedicated form on our website in the Help Center section. Providing your reservation number and a detailed description of your concerns will help us thoroughly investigate and provide you with a comprehensive response.
We value your understanding.
Best regards,
EconomyBookings.com