The customer service is great, very accommodating, when they are busy, they acknowledge you and get to you asap
If you want to drive a car during your holidays, vacations, or for work, I advise you to rent a car. In this regard, you win both time and nerves
Renting was easy, inexpensive, and amazing follow up. This was the best experience I ever had Renting a car.
I use regularly and don't see myself stop any time soon. Great price, great efficient service and good vehicle
Great people and very helpful when I need it them Excellent experience and very happy for the service provided
Your service was A-1. The personal, the car..., everything was all Wright. We will recommend you to our friends.
I booked 3 the last time and the customer service is great. Professional and friendly staff. Would definitely recommend.
Trouble free experience. Car got excellent mileage. All features of car worked perfectly. And I really liked the car
I got a chic car in August, it was just passing through the city of Genoa. It is a beautiful city and not small, with your car simpler and easier
Positive experience from start to finish. Happy with car and pleased with its performance and fuel consumption. Can recommend.
The staff is friendly, helpful and they always go above and beyond to make the experience a positive one.
Another great rental at low cost. Thanks Economybookings! Would recommend definitely! The beat cars at the lowest prices ever.
They checked with my insurance for extra rental days and I was good to go. I loved the fact that they took me home when my rental week was up
A good approach to your business, know your business, contact this company is not the first time, I recommend!
Agility, friendliness, clarity in the contracted, in short, a fantastic service. A solid company, affordable prices, clean neat cars
I made a reservation and had to cancel it due to personal matters. No refund and rude customer service.
Thank you so much for the service provided. Everything was perfect, I liked the quality and level of service
Also being able to return the vehicle and have the same convenience of a shuttle ride back to terminals.
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Riga, NY, Latvia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ryan,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.