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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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I bought a quite a few items in the last month or so they're always come very quick within three days. I'm amazed how quick I get them. They're all reasonable and the shipping ain't crazy. I appreciate what they do for us. Trying to keep these old cars on the road. I have a 66 Falcon which I bought multiple parts four and 53 Ford Victoria, thank you for everything.
Call company and got product invoiced, made sure item was in stock. Ordered on November 29th said would be delivered on December 3rd still not delivered and it's now December 5th and no product. Tracking shows package is in Kanas and I live in Kentucky
I worked with Michael in Florida to order some things for my fair Lane. He was awesome and super helpful and knowledgeable very friendly as well.
Only issue was it kept jumping back to start on the parts list instead of just backing up to the part I last looked at. But got it done.
Very happy with the fast shipping but received an incorrect item. I sent an email to customer service with photos but have yet to hear from anyone there. It's only been a week so we will see.
Hello Kevin,
I located your email and responded to you there. I apologize that you had not received a response yet. I have set a replacement for the correct item to be shipped to you, and I apologize for the wrong item being shipped in the first place. In the meantime, if you need anything else, please let us know.
Allison
I like the site is easy to navigate through, and I am able to find what I need at great prices. Also, is great that I could shop for both cars in one site. Thanks for making restoring both my Mustang and Firebird easy on the wallet.
Purchased white arm rest for drivers side of 1973 Gran Torino Sport last year 2024 from Melissa Wolfe and she was super as could possibly be. Never did get the one for the passengers side: was not in stock in white. Already have black ones that I purchased years ago from you guys when you were Auto Krafters. Wanted dark green but not available.
FInding what I need is and easy process, placing the order or anything else that requires verification is an effing NIGHTMARE! If they don't change it I'll be shopping at Corvette Central from now on.
Had the correct part listed correctly online, was able to purchase with no hassles and expedited delivery. Will use again for my automotive needs
I'm always able to find what I need for my 55 Bel air. I receive good advice if I ask. The items arrive as described and are of good quality.
Easy to order online and my tech question was answered. Cant give review on products untill i receive them. Should have them in a couple weeks they say. They are made to order
Ordering on line is tedious. Things are removed from the cart and have to be reentered. My $10.00 off email was never sent. Parts are good and ship quickly. Web site needs some work.
I was able to order my master cylinder off my fone and it got here in just a few days. The master cylinder looks like good original quality to me.
I just purchased a new to me c4. The team at Ecklers were able to help me understand what parts Ineed to get my Vette back in shape. Big thanks to the sales tech team,
Slowly replacing old worn out buzz coils for my 1926 Ford Model T. Plan to Eventually rebuild them as you can never have enough spare coils (parts) for a 100 year old Fix Or Repair Daily car.
The parts were, clean and good quality, They were significantly cheaper than other parts Houses.
I got them quickly. Thanks Eckler's.
I was looking for 2 under dash lights that I thought might have been discontinued, but Ron found them for me. Just what I needed, thank you from my 93 corvette/Marilyn and me.
Website is clumsy to navigate, only has search bar on some pages, they don't have some of the items zip corvette has but they are close enough for local pickup, I like that
Ordered a water pump which did not fit my engine. Called service rep to return item. Was told to keep item and issued a full refund.
I received the part that I ordered, but I also received a set of tie down straps that I did not order, the plastic ties had been cut and the straps were loose inside the box. I will send them back if I get a postage paid return statement.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Granville,
I apologize that you did not receive your refund within the timeframe that was advertised on the website at the time of purchase. I completely understand your frustration. After reviewing the order, I found that it shipped via Truck Freight, which is the reason for the delay. We had it packaged on Saturday evening after the truck's pickup, which pushed the shipment to not leave until Monday. The transit time for truck freight is typically anywhere from 5 to 7 business days, and sometimes it can take longer. I apologize again, and if you need anything else, please let us know.
Thank you,
Allison