From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Your website was easy to interact with, and the product seems well built.
Great experience. Item fit and arrived within days well packed
Product was delivered well ahead of original delivery estimate.
Great order handling. Thank You
Staring refit for T-Bird now that the Body is done. Great items for latter purchase
Ecklers has become notorious for advertising items they don't have nor intend to get yet they still collect your money. Two months later after 3 phone calls to customer service, getting several conflicting excuses they finally admit that they never had the item and don't plan on getting the item. This is a way they can get Interest free loans from their customers to keep functioning. I eventually got my money back after waiting 2 months.
I got lucky this time and actually got my part. The part was acceptable and of fair quality. If you buy from Ecklers call customer service first and make them physically check to make sure that they actually have the item and that it is ready for shipping..
Great telephone conversation, service, help. Very knowledgeable. Not so with other businesses.
The wiring harness I purchased was as described and fit perfect. It upgraded my system without modifications to firewall or location. Direct fit. The shipping was fast and on time.
Got here really quick. Was very quality product.
Just like original parts.
The steering wheel spinner is very cheap. A disappointment.
Product was easy to find on website. Item shipped and was delivered when acknowledged. They fir perfect and were of good quality.
Good price and shipping cost. Good products. Nice catalog and web site. How about some coupons for my next purchase?
Send me a coupon code for my next purchase!
You destroy my molding that I ask for before I get it just fit a smaller box that did not fit the length of the molding you bend the molding to fit the box. With no fasteners your company has balls to do this to me thanks
They packed it in a box that's shorter than the molding and now blaming this problem on fedex lol for 80.00 you dont give the fasteners?
First time buyer quick delivery been looking for these for a while glad I found ya!
Item did not state it would only fit an automatic console. Customer service authorized return and waiting for my refund.
I ordered a part for an early 60's model Thunderbird and the sales man was very helpful. Great attitude, and very professional.
Eckler's shipped quickly. Order received as expected. Thank you!
I am going to keep it and installed it. It does have scratches right in the middle of the glass.
Too much money for 2 little light bulbs.
They arrived and as expected that's why I order from them easy to apply have used them before and when I need parts I can rely on Eckler
I was unsure of which parts i needed for my 56 3200 project. I had been eyeing a few options. I used the chat feature to explain what i wanted to do, shared links of all the parts i was looking at. The CS agent on the chat explained the differences between the items and put together a cart for me to easily checkout with the items i needed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members