From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
As usual the service was very good. This time when I ordered never got expected date only thank you for your order.
I Would like a catalog. If at all possible. Looking to see if anymore parts I need, if you carry then or in stock.
Always had great shipping service and the parts I need. Love they always have the parts I need. Been using them since 2004
Easy to find the part needed. It was shipped quickly and arrived as expected.
Fast and good quality. Very easy to talk to. Very helpful on answering questions.
I am nearing completion of a restomod
Build and sourcing my parts from Ecklers and so far am happy with the service and selection of parts, I did find out that the power master hi torq starter does not fit the ZF6 manual equipped corvette for 94-96 model years and according to support tech at power master " They currently do not make a starter to fit for the 6-speed manual corvettes.
The return process for the starter is difficult and I am still waiting for the QR code to return via FedEx.
I still have not received my Booster. I wish I would have known it was a month out. It has set me back and cost more shop time. Why can't you just let the customer know up front?
The order arrived on time and was exactly what was ordered!
Great discussion when needed with sales, quick turnaround on orders.Just right for me.
Very helpful in helping find the part that I needed
Very helpful staff, good product selection. Easy to deal and communicate with.
I only use you because your website is top notch to use. Other then that I have been disappointed
You give me a coupon to use on my first order and then I get a message that it's invalid.
Hello Tina,
I just sent you an email asking what coupon it was so I can look further into this for you and hopefully we can come to a resolution that will rectify the situation.
I look forward to speaking with you.
Allison
Well got items put on BO from another vendor with no ship dates available and went searching. Found the Eckler's site and go figure similar price, in stock and no "Handling fee" added either. To early for 5 stars as just placed the order and no actual product in hand, but so far way easier to do online business with then those other guys.
100% junk. 100% does not fit not even close. I was going to use them as a pattern to make custom but that's not going to work. Do not purchase waste of money
Hello Alex,
I am sorry to hear that the product did not fit your vehicle, I would be happy to setup a return for exchange or refund for the trunk panels. If you prefer you can chat online or setup your own return through Orders.ecklers.com. I apologize again and please let me know if you need any assistance with this.
Thank you,
Allison EXT 1896
I signed up to be notified when a part became available. After a few weeks I received an email that the part was in stock. I placed my order and a day later I received an email that the part was out of stock and it will ship as soon as they get more from their supplier. I only took a couple of weeks, but still. What's up with the confusion if it's in stock or not?
Easy to find what I was looking for and everything was in stock
Been putting my 1956 Chevy back together and found I was missing a small piece of inner trim and Ecklers had it in stock and it was at my home within a week. Will continue to use them for any additional parts I may need.
I ordered a part. I did not agree to be spammed constantly. I will never buy anything from you again!
Hello Gary,
I wanted to let you know that you can unsubscribe from our marketing emails by selecting "Unsubscribe" at the bottom of one of those emails. If you need to start a return or check tracking you can do so by using the customer portal which is orders.ecklers.com. If you need any additional assistance please let us know.
Thank you,
Allison
So I ordered the right one and waiting to arrive, but very fast shipping, great packing of item, great place to get what you need from and easy to order
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
I apologize for the delay with your Brake Booster after reviewing this order I see it is a made to order product meaning the supplier has to build it and then ship it to you it isn't an item sitting on the shelf. We do advertise that is is a special order made to order and provide a "Shipping timeframe" based on when you order it. Per this order your "Get it by date" is December 04-18. Please keep in mind this item can come before this date as it is only an estimate. I apologize again and have issued you a voucher to use on a future purchase online or over the phone.
Thank you,
Allison