From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
You had exactly what I was looking for as a gift and it will hopefully arrive in time for Christmas! Thank you!
Found exactly what I was looking for…was not sure they existed without buying the complete doors.
Andrew on the tech help line was very knowledgeable and extremely helpful, in the recommendation of the parts which I needed.
I got an oil guage for my 79 corvette, I haven't hooked it up yet but it looks like the stock guage which is what I wanted and it came on or before when they said it would right after perchance. Would order from them again.
Fast and affordable shipping. They get your order out fast and quality stuff.
Went to Ecklers.com, liked the fact that what I needed was categorized which made ordering a snap, I found what I needed fast and in a matter of minutes, order was placed.
Very good service You had what I was looking for Your price was very fair and there was no hassles at all with the entire transaction very nice to do business with
I purchased an open box special visor. My truck is a "Patina" rust box. Figured a few dents and scratches would not be a problem. Was in really good shape. I'm glad they allow people to return items and resell them instead of throwing them away.
Had what I needed in stock. Why would you mandate the number of characters in this box? This is the type of situations that make customers pass on comments. Was that a long enough comment?
Really good seal,keeps the noise down. But still have not received the owl to hood seal yet
The package was destroyed. Not sure what was supposed to be in the package. Part fell out of the package as it was being delivered
I contacted Customer Service and Jordan came on the phone with me. I never felt rushed as I asked him questions regarding shifter linkage for my 68 Corvette. He took an interest about my car and the work I'm doing to it. Since we are both mechanical minded, we connected. He was very knowledgeable.
Prompt service they knew their parts. Friendly.
Shipped on time very happy.
Ordered a front brake caliper conversion kit. And it was listed as open box. No where was I told that it was missing parts. The description claimed it was only scratched from previous install. Ecklers did nothing to make it right and now I have to go find all the missing parts to make the kit work! They said didn't you see the picture? Really?
Hello James,
Thank you for taking my call, as I stated keep an eye on your email for communication with my Technical support. If you need anything else or do not hear from them within 1 or 2 business days please feel free to call me back at ext 1896.
Thank you,
Allison
Bought parts for my restoration project. They had some hard to find items for my truck. Shipped fast.
The process for ordering the part I needed was simply, easy to accomplish, and the order was processed and shipped quickly.
Called parts department and spoke with Chad Lingenfelter. Chad answered all my questions and I ordered a new fuel tank for my 82 Corvette as well as a new sending unit. Got the parts in 3 days and they are now being installed. Excellent service and very knowledgeable from the parts dept. Thank you and keep up the great work.
Placed an order and after a week was emailed stating that the order had been canceled. No reason given. Parts were said to have been in stock. Absolute BS.
Hello Zach,
I am sorry to hear that your order was cancelled and you were not notified in advance, I did locate the order you placed on 12/6 it looks like our customer operations department did try and call you 2 times first on 12/6, then again on 12/10 to notify you that we needed another delivery address since you had listed a PO Box. Unfortunately per policy we cannot ship orders to PO Boxes and require a physical address. I do apologize again for any inconvenience this may have caused you.
You are welcome to replace your order with a physical shipping address online or over the phone with our sales techs.
Allison
Sent an email on last order and never got a reply. Wondering why I never received a reply.
Hello Jim,
I sent you a follow up email regarding your review. Hopefully we can come up with a resolution I apologize that you received a red boot versus a black one.
Thank you,
Allison
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Hello Frank,
Thank you for taking my call, as stated if you go to install it and feel something is not working, please do not hesitate to reach out to us for a replacement.
Thank you,
Allison