From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Would have given 5 stars, but I was given wrong information on the chat so I didnt buy more. Payment would not go through and was told I couldnt use the delivery adresse i put in. I removed one product and all went fine with same US address. It was the limit on one of my credit cards that blocked the payment.
We bought a gift card, will it be mailed to me or sent through email? Not sure where to look for it.
Customer service was great and the harness and fuse box fit perfect. A true plug and play.
I had a problem sending a gift card via email, my father said it never arrived. I'd like customer support to help me resolve this.
Very nice to use and intuitive easy to order fast shipping… many parts to choose from and have many alternatives if out of stock on something… well packaged and received my order on time
Got part of my order spent a couple hours on chats & the phone pieces to get the rest they were bob drake & very nice glad to get them
...this part is described as a Corvette Rally Wheel Stainless Steel Center Cap. Only the crowned center portion of this is stainless. The flatter part that attaches to the wheel is chinesium.
Hi Donald,
I'm sorry the quality on the hubcap wasn't the best! I left a voicemail, but I like to follow up here. If you want to return it, I would be happy to process that for you. Again, I want apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Great price Great product and quality products. With great availability...
It is a very straight forward automated process. Once you purchase, you get your order and shipment info as well as tracking data. Very expeditive service.
They were very good with, shopping and shipping, After ordering my part I noticed an open box with about half price, I am able to return 1st order and save money. That's why I always shop Ecklers First.
Ecklers used to be a very good and reliable source for classic car parts and accessories. They were a little higher priced than the competition, but it was worth it because I could always rely on Ecklers for the hard parts to find for my 1971 El Camino, and my 1970 Corvette convertible. However my most recent experiences were horrible. They started using Fedex Smart Post which terrible and losses packages on a regular basis. I had one part that was in Stockton for over three weeks and Fedex stated that only Ecklers could file a lost package claim. When I called Ecklers, all of the staff now work remotely and it is obvious that they are distracted by issues at home and are unable to provide good customer service. I ended up ordering the part again without receiving a refund for my original part. I have little confidence that I will receive the second part, and I have had to pay double the price. Unfortunately, Turn5 is an E-Commerce company and not a car parts supplier and the lack of service shows it. Now I will log into ZIP Corvette to look for my parts. No more Ecklers!
Hello Mike,
I'm sorry to hear about your most recent experiences! I was not able to locate your order without an order number unfortunately. Given the chance, I would like to make this right by reviewing your order and check on the refund for the lost package claim. Please feel free to reach out to me directly at ext. 1320 or via email.
Thanks,
Desiree
(888) 235-0073 x1320
Desiree.Wilhelm@turn5.com
No problems, delivery a little slow during holiday. Quality parts
Picture and description led me to believe it was the full bezel. I never would have paid $75 for just the decal.
Gage,
It was a pleasure speaking with you today. Thank you for letting me assist you.
Thank you
Kelly
Good prices quick shipping, like this place,!,,,,,,,,,,,,,,,,,,,,
Despite entering in car year and model, navigating the website was not fun! I had to dig to find what I was looking for! If one is looking for 1937 Ford sedan parts, that's all I want to see!
Shipping from Your warehouse in Kansas to Lansing Michigan took a full week! Not happy!
Product seems to be very well made. Matches up to original in every way.The chrome and weight match original piece.
So far, my experience has not been good. I ordered a part for my Camaro a week ago and have not yet received an order confirmation, shipping confirmation, nothing. The only thing I've received from Ecklers is multiple requests to leave feedback. So, here ya go..
Hello Dan,
I apologize you haven't received any of the confirmation emails, good news is this order did ship for the parking Brake Release handle and is due for delivery today by your local post office. I also resent your confirmation emails that you didn't receive If you need anything else please feel free to reach out to us.
Thank you,
Allison
Showed up on time. Fast delivery! Would purchase from them again
It came in time just before Christmas holidays. Just in time to go to Christmas car shows
Good experience and part arrived quickly. I did not need to send it back and it fit perfectly the first time.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ruth,
I found your order for the Eckler's gift card, I wanted to confirm that you did receive that gift card via email. If you have not please feel free to give me a call at ext 1896.
Thank you,
Allison