From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
👎👎👎👎👎👎👎👎👎 poor customer service send wrong item wants me to pay shipping and take pictures to send back on there f-up
It feels good to call and talk to people who know and are willing to help thank you keep up the good work
Ordered muncie shift linkages for a customers 70 monte carlo big block. Before placing order it said by Friday. After i placed order it said on Friday. Today, Friday it says by end of day Saturday. Customer wanted car for holiday weekend, promises promises!
Still waiting on confirmation to be shipped 4 days after I ordered. It also stated in stock so why so long?
Well, everything was great until they canceled my order. They said the part wasn't in stock. So I need to give you 100 characters so here are some more characters.
I was expecting a call from Maersk Freight to deliver my windshield. They just dumped it on the front porch & dashed. No doorbell or opportunity to inspect. Guess you can't expect much for $300
Hello Richard,
I apologize for the recent experience with the delivery of your windshield. With freight we do not require a delivery appointment or a signature upon delivery. The freight company can choose to reach out to notify you when they will be delivering but unfortunately this is correct they can just drop the item and go. If after you inspect it and you find something is wrong you can contact customer service and we will take care of it. I apologize again and if there is anything else that you need please feel free to reach out to us.
Thank you,
Allison
Been waiting for my products to be shipped it's frustrating to order something that not even have it shipped for several days or weeks
Hello Dean,
I located your account and see that only one item is still out for delivery and will be delivered today is the Hood Hinge Spring. The remainder of your items have already been delivered. I apologize if something didn't ship or arrive within the timeframe you expected. In the meantime if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Nice to find on clearance exactly what I need very easy to order reasonable shipping cost reasonable shipping time
Received my order today, I opened the box looking for my two 15"windshield wipers for my 64 Falcon only to find one 15" and one 10" wiper. Oh well, time for another return.
Hello John,
I'm sorry to hear that one of your items arrived incorrect and you had to process a return. I can assure you this was not something we expected and completely apologize for the inconvenience! I see the correct windsheild wiper is currently processing and should ship within 24-48 business hours. We apologize again and if there is anything else that we can assist you with please do not hesitate to reach out to customer service.
Thank you,
Allison
I needed answers to some questions I had about an order I placed and for future orders. I spoke with Mike on the chat and my questions were answered and very quick. Very satisfied!
I am new to Eckler's and should have only placed one order to see how it goes. Unfortunately I've placed four orders and the first two have been screwed up. I purchased a new center console single DIN bezel to accommodate newer stereo system. The employee who pulled the order, pulled the original style unit. After explaining the situation to customer service over the chat line, the representative did not grasp the situation and condescendingly proceeded to explain the description as written by the manufacturer as if I didn't know what I was talking about. Guys I ended the conversation as this person had no clue of what they were talking about and decided to call Eckler's personally. The person I spoke to over the phone was marginally better but still difficult too make them understand that I need the unit and not a refund. They kept apologizing for me not being satisfied with the quality of the piece, which, of course is not the problem, they sent me the wrong piece. After more wrangling, they instructed me that I had to return the piece through FedEx, and that they would not ship the new piece until FedEx receive the old as if it was my fault and not theirs! I could go on about the incompetency all around. My second order which was made the same day April 28th has not arrived in three weeks. The customer service representative told me that it was lost, when I went to FedEx, they told me that they never shipped it. Instead of expediting it quickly, they said it will take 2 to 3 days to investigate first before they send the unit to me. God help me with the rest of the orders.! This car is being worked on for someone who is dying of cancer and I fear that by the time I receive the parts he will have already been dead! They gave me a $30 voucher for my troubles, but they can keep it as I won't be using them again.
Hey Michael,
I'm so sorry to hear about your recent experiences with Eckler's this is certainly not how we wish to conduct business here. I reached out to you via email this afternoon offering a lending hand and to also let you know that we hear you and want to help! At your earliest convenience please get back to me and I look forward to working with you.
Thank you,
Allison
Good…. Let u know more when I get my stuff I order …………"……………………. So far so good "……………………………………………………..
I provided my email on Wed 12:30 am, and was waiting for my $10 first time order discount. It didn't show up so I ordered my needed part on Wed 1:00am. Checking my email and the discount code showed up 48 hours later (Friday at 1:55 am) I also wanted to enter customer service reps. Name "Jan" ext. 1949, on my order so he would get credit for order#*******. There was no place in the online order form to enter his name. Please see that he receives credit for his assistance and sale. Thanks!
Completely useless badly damage on 2 corners and poorly repackaged. No pictures provided showing any damage
Seems to have what I am looking for and more reasonable on shipping than most. Items come in a reasonable time.
I saw a video on u tube. They were using your parts, and made the replacement look easy. My 51 steering was getting Wonky, so I went to your websit, Boom, there was all the stuff. It was a breeze getting everything ordered, now justgotta get it done and get the 51 back on road. Thanks, John l. Wickline
Was quick to get answers and to make sure I would receive the correct part. Way to go Amber.
Checked with others to be sure everything was correct and to get the order processed and out that day.
I am renovating a 77 Vette and looking for a few pieces that are missing.
Eckler's was very quick to respond, and started sending me emails with numerous parts. I'm just getting started and not sure what I will fully need, but I ordered a piece and received it within days! I'm sure I will be using Eckler's for all I need. They were quick, professional, and reasonably priced. Thanks
Hi, The experience was great once we found were to pick up the order. A few signs would help. I like being able to run down to KC and save some shipping and get what I need quickly. Thanks, Bob
I haven't received my part yet was wondering what happened to my order, this first time ordering from y'all... Hopefully it will arrive soon cause I need it
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I do apologize that the Corvette Shifter Linkage was not delivered in the timeframe that was advertised or expected. I understand how frustrating this can be especially when it is for a customers vehicle. We take full responsibility for this and know that we can not do anything at this point but own up to our mistake. I am not sure what happened with fed ex taking so many days to deliver to you in WI from KS this is normally a 3 business day delivery which would of been Friday not Saturday. Seems it might of gotten stuck at one of their hubs. Due to the inconvenience I have issued you a refund for the shipping although this does not make up for the customer not being able to drive his car this past weekend your concerns did not fall on deaf ears. If there is anything else in the meantime that we can assist with please feel free to reach out to us.
Thank you,
Allison