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EcklersReviews 1,348

4.1

From the business

For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.


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Ecklers Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 1 day

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15,765 reviews
Washington
1 review
0 helpful votes
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Very Disappointed
April 30, 2023

I have to say that I am very disappointed and would highly reckoned using other services instead of ecklers. I had a part on back order for quite sometime 1 year plus and was informed by them all was good with the order and I would receive a notification when it is shipped. I just called back after sometime and they said it was cancelled months ago and I was never informed. There was nothing else discussed over the phone besides we can't help you. Not who I want to be doing business with!

Date of experience: March 31, 2023
Amy D. — Ecklers Rep
over a year old

Thank you for your review!
If you would like to discuss, please reach out.
I hope to hear from you.

Amy
EXT 257

Colorado
1 review
0 helpful votes
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Great Assortment of Parts
March 11, 2023

Easy check out. Lots of great parts. My order shipped fast and was exactly as described. Well packaged too.

Date of experience: March 11, 2023
California
1 review
0 helpful votes
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Great Shopping
February 13, 2023

I enjoyed my shopping experience with Eckler. They carry a variety of products made in the USA.

Date of experience: February 13, 2023
Pennsylvania
1 review
0 helpful votes
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Ecklers sucks
March 8, 2023

Orderd door panels after multiple emails and phone calls and run around 5 months later they cancelled my order I will never order from them again!

Date of experience: February 6, 2023
Kansas
1 review
0 helpful votes
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Wrong Parts Received
March 7, 2023

The wrong parts were shipped to me and no one willfix it.

You do not have all of the L-79 parts that I wanted for my 65 Chevelle and the experience on your site was not pleasant and the freight on two small parts was high.

Date of experience: February 5, 2023
Missouri
1 review
1 helpful vote
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I bought parts for my corvette. They said all parts were in stock and would ship out tomorrow. The next day I called about my order and was told some of the parts were being shipped from somewhere else and they had been shipped, and would be there in 5 to 7 days. Day 7 came and no parts. So I called them and the parts have not even been shipped yet. Instead of telling the TRUTH they would rather lie to you. TWICE! DONT BUY FROM THEM!

Date of experience: February 2, 2023
Indiana
1 review
0 helpful votes
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68
January 31, 2023

Easy to order. Fast shipping. Part was in perfect condition

Date of experience: January 31, 2023
Oregon
1 review
0 helpful votes
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Review.
January 30, 2023

Great can you send me an updated Catalog, also :)! !

Date of experience: January 30, 2023
Florida
1 review
0 helpful votes
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Top shelf as always, thank you
January 25, 2023

Eckler has always been great to deal with, speedy and dependable. Top shelf products, never been disappointed. Thank you so much for being there.

Date of experience: January 25, 2023
New Hampshire
2 reviews
32 helpful votes
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Horrible Customer Service
September 6, 2022

I ordered a battery from Ecklers and waited weeks and weeks and weeks. Ecklers never contacted me, neve gave an update, never returned phone calls and wasted the entire summer for my antique car. NEVER would I buy from these people again. Horrible Customer Service

Date of experience: September 6, 2022
Colorado
121 reviews
66 helpful votes
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I order from Eckler's, (a. K. a. Rick's Camaros and others), pretty often. Why? Price - they're often the cheapest source for the part(s) I need. And that's great and that's a reason to buy from them.

But, they must have super crappy computers and/or IT staff. It's the slowest website I know of. Their website lists items that they no longer carry, and it will let you order them. Searches for items I know they have often turn up empty. When you do order, they'll send you an email that supposedly has tracking info for your order, and instead it takes you to their home page and your order isn't even listed. On multiple occasions they have randomly sent me an invoice for something I ordered, paid for, and received long ago. This is by no means a complete list of issues!

Date of experience: July 14, 2022