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I ordered a battery from Ecklers and waited weeks and weeks and weeks. Ecklers never contacted me, neve gave an update, never returned phone calls and wasted the entire summer for my antique car. NEVER would I buy from these people again. Horrible Customer Service
Tip for consumers:
DO NOT USE
This is a horrible company to deal with. When I questioned the shipping charges I get a rude, unprofessional response and am berated like a villain. The customer service responded with this quote verbatim " You agreed to the brief easy to understand terms - period. If you didn't like the terms you shouldn't have purchased. That's how adults proceed. We will block your email address. We won't see any more of your responses. Your adolescent opinion has become tiresome. Grow up. The terms of purchase were buried in some obscure tab in fine print and included no returns for any reason including damaged or incorrect product. So once they get your money you are toast with this company and they will dump you like a lead balloon. BEWARE and don't buy from this company.
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I thought i ordered this a week a go for some reson the order did not go through
FACTS:
1. He agreed to the charges twice in the shopping cart. Then after his order shipped, he wrote the following:
"CANCEL this order as I don't want to deal with your outrageous prices."
2. Our terms of purchase are NOT “obscure tab in fine print”.
In addition to the Terms of Purchase being DISPLAYED IN FULL (no scrolling required) in the shopping cart, you’ll find the Terms on the bottom left of EVERY PAGE of the website:
"To speed up delivery, processing of your order is immediate. Labels are printed instantly and orders can be loaded on to trucks in a few minutes. We are not able to cancel or modify an order once loaded onto a truck because it is almost impossible to find your insulation rolls on a truck full of identical insulation rolls. These are OVERSIZED shipping items. We do not get a special return shipping rate. Our pricing structure does not include the costs of return shipping, restocking and administrative fees associated with return requests. All orders are final. No refunds will be granted. We do not guaranty a delivery date and are therefore not responsible for costs associated with a project delay. If you are concerned with any application, please consult your contractor or code official prior to purchase. Please make sure you have selected the product and quantity that best meets your needs.
3. The Terms DON'T state, nor can any company make you pay for wrong or damaged products. No credit card provider wouldn’t honor such a charge.
4. We have an “A+” BBB rating and and excellent rating on this site for a reason - Obviously, we live up to our agreements. It’s unfortunate that some consumers don’t feel they need to live up to theirs :(