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The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
We have not received this book yet. It is taking a longer time than expected.
I keep getting emails to rate my experience and my textbook has no arrived yet and i ordered it about 3 weeks ago
New books still in the plastic, paid for two day shipping my first order, took over a week to ship, paid for 3-5 day shipping my second order, took almost two weeks to ship. If you need your books in a hurry, do not use ecampus, look for other options! Good quality books, just takes a while to receive them.
Had the book i needed, new, and im able to expedite shipping
I was not good. The order was delayed and I still have not received the order yet.
The shipping time was sooooo long! I should have ordered the book from somewhere else but I rented it instead.
Book was never received and I don't think it was ever shipped. Customer service claims "book was lost in transit" but it never seems to have been sent to USPS. A replacement book is supposed to be ordered so let's see if I ever receive it.
I liked how cheap the book was I originally got an algebra book but before I called your company corrected it and sent me the right book
Too expensive and took to lon goo expensive and took to longoo expensive and took to longoo expensive and took to longoo expensive and took to longoo expensive and took to long
Ordered what was required for school, received on time, wish had a discount code
The best price I found, great condition. Order way before needed as it took a week to even be shipped.
This book, although rental edition, is in very good condition, looks like new. Got notifications when it was shipped and when it was delivered. Highly recommended.
The page is laggy and does not provide feedback on a user's input. After eCampus cancelled they even charged a cancellation fee. Customer service never replied after pointing out those issues.
Easy and quick to order, good condition, came when it supposed to come
Good price, fast shipping, decent quality, and will work for school
It took over two weeks for the first book to even arrive, which was insane. I thought I was purchasing an Especially based on the price, but it arrived as a paperback which I was not happy about. I reached out to the seller, they were responsive in a timely manner, which was nice, but they tried to tell me based on the book code, which she looks up book codes, that it's a paperback?!
My other book still has not arrived. It's been over three weeks. I've reached out to campus and they were no help. They basically just said reach out to the third-party which obviously I have and they aren't responding to me or to the campus people so why is ecampus allowing this person to sell books when they're not actually selling books they are just taking students money?! Someone needs to be held accountable for refunds!
Wish the e books did not expire. I might need them to study again when I sit for an exam in 2 years so I had to go with the hard copies, wish there were more options for used hard copies.
The website was easy to navigate, and I was able to find my book with a pricing option that worked for me. It came on time and in good condition.
Amazing prices, fast shipping, tons of variety, easy to navigate
Answer: You can write or highlight in book as long as it less than 1/3 of the page/book.
Answer: Unfortunately, the ebook version of this bundle does not include the access code. Access codes are one-time use only, and are only provided with New versions.
Answer: Ecampus.com does not honor their payout times. I've been waiting 8 weeks now and still have not received payment. They also do not honor the method of payment you choose. I chose direct deposit to ensure fast delivery of the payment. They instead have decided to mail me a check, which I still have not received. Do not sell your used textbooks to ecampus.com if you actually want to receive reimbursement for them.
Thank you for your feedback and for choosing eCampus!