• Everything But The House

Everything But The House

Overview

Everything But The House has a rating of 2.12 stars from 789 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Everything But The House most frequently mention customer service, credit card, and shipping costs problems. Everything But The House ranks 484th among Furniture sites.

  • Service
    83
  • Value
    84
  • Shipping
    81
  • Returns
    48
  • Quality
    77

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
9
86
See all photos

What reviewers want you to know

Positive highlights

  • I have bought from EBTH for over a year now and have been very happy and impressed with the customer service.

Critical highlights

  • I contacted my credit card company and denied the charges.
  • They are simply not a good business to deal with - find a competitive auction site to deal with!
How would you rate Everything But The House?
Top Positive Review

“My favorite auction site”

Roger P.
1/9/22

My favorite auction sites. Items tend to go for a bit more but the items are handled with care and in good condition.

Top Critical Review

“Stay Away”

Mark Z.
1/27/24

Stay away. Absolutely terrible. Doesn't respond to questions about auction items. Outrageous shipping on small easy to pack items. If you don't pick up immediately they charge huge storage fees per the week. Communication is poor you tell them not so ship and then they ship a small light item for $50. I buy a lot from online auctions and never had an experience as bad as with this auction house. Really shady.

Reviews (789)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (41) customer service (161) auction site (39)
Thumbnail of user markz842
1 review
1 helpful vote
January 27th, 2024

Stay away. Absolutely terrible. Doesn't respond to questions about auction items. Outrageous shipping on small easy to pack items. If you don't pick up immediately they charge huge storage fees per the week. Communication is poor you tell them not so ship and then they ship a small light item for $50. I buy a lot from online auctions and never had an experience as bad as with this auction house. Really shady.

Thumbnail of user gramamc
1 review
2 helpful votes
January 21st, 2024

I have won 3 watches on this sight.
The last 2 were not working as described.
One the time would not adjust and the second the date and day will not change,I understand there is no guarantee on future time keeping but I did expect them to work as described when I opened the box.
Don't believe anything that is in the description!

Thumbnail of user caverncityortho
1 review
3 helpful votes
November 4th, 2023

I won a Rolex Cellini for $2800 11-4-23 and EBTH reset the clock 24h after time ran out. Then got out bid 20miles later. Hidden reserve. Supposed to be a contract. Bidder beware. Fraud when you get a good deal.

Tip for consumers:
When an auction refuses to sell a non-reserve item at the winning price, under their own terms and contractual obligations, it is fraud. You cannot trust previous bids and you cannot trust that you will win making it impossible to commit bids. It is fraud. Simple as that.

Products used:
Rolex Watch.

Service
Thumbnail of user pattil98
1 review
13 helpful votes
July 16th, 2021

I have ordered several things from them because they really do get some great luxury fashion items! But the last 3 times has taken over 30 days to receive the items and I had a Louis Vuitton handbag sent in a box with no packing not in a protective bag or anything and the box was crushed and torn! They are very slow when responding to inquiries and customer service basically doesn't even answer your questions or address the issue! I am currently waiting on a key chain that they took my money ($320) over a month ago and I still don't have a delivery date! The expedited fee is added without your knowledge so they can extract the money somehow faster from your credit card and it's done on all transactions unless you link your checking account directly for them to debit!

Tip for consumers:
Check the estimated shipping and be aware of the ridiculous expedited fee!!!!! Do not get in a hurry for your item

Thumbnail of user kayh404
1 review
2 helpful votes
May 27th, 2023

I have tried this auction house many many times. 5 or more years ago, it was a little different—-but it has gone down in quality over the years. Extra charges on top of shipping and win price—-pieces that feel like gumball machine items—-broken pieces that you have to pay to repair…. I am disappointed again and again. I'm just done with them.

Products used:
Jewelry, paintings, coat

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackm1531
1 review
3 helpful votes
March 16th, 2023
Verified purchase

They sell products that are defective, damaged, worn, discontinued, broken. They are a dumping ground for everything that does not sell at or in a reputable platform. Two watches I bought did not run and they claimed they are not responsible for "future operation". Not sure what "future" means. I guess they will ship you damaged products and say it's now the future asnd we are not responsible for it's operation and will not refund you. Stay away!

Tip for consumers:
most products are worn and damaged. They take professional and probably touched up pictures to make things look much better than they actually are. I bought a ring and my jeweler said it was the worst quality diamonds they have seen. My watch was broken upon arrival and they would not refund. Buyer beware.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annef114
1 review
1 helpful vote
November 16th, 2023

I received a ceramic deer with one ear missing and got nowhere with request to return. They said they have pictures of the deer and the ear was not missing.

Thumbnail of user rogerp410
1 review
1 helpful vote
January 9th, 2022
Verified purchase

My favorite auction sites. Items tend to go for a bit more but the items are handled with care and in good condition.

Tip for consumers:
Watch you’re bids around closing time.

Products used:
Everything I buy there. I love my EBTH stuff.

Service
Value
Shipping
Quality
Thumbnail of user mollya120
1 review
9 helpful votes
January 3rd, 2023

They routinely charge $28-$55 dollars to ship a First Class package that actually costs no more than $ including the cost of the box and label.

Thumbnail of user cl549
1 review
12 helpful votes
November 8th, 2022
Verified purchase

Photos looked great and said lightly used for terrible condition sofa for $190. Obviously photoshopped. They said I did not have to pick it up. They said they will relist it with the same photos, but they lied. Instead, they took new awful photos which looked as terrible as it was. It was sold for $12. I paid $190 and they sold it for $12! They said I had to eat the $178, No negotiation! Unspeakable people. I will never shop there again. Stay Away!

Tip for consumers:
Stay Away!

Products used:
No item

Service
Value
Shipping
Returns
Quality
Thumbnail of user theresaa510
1 review
5 helpful votes
March 8th, 2023

Increasingly weary of this business. I've been a seller and buyer for years (my bidder # has 4 digits) and for at least a year now or is it two...what is it with all the 'lab created diamonds', Threshold brand furnishings, kilim pillow covers and pallet drek? Who are these sellers loading down the auctions with this stuff? Is it EBTH themselves as buyer and seller? Why would they cheapen their site like this? Used to be a great place for Estate sale items and good second hand furnishings, but no longer. It may be time to hang up my four digits as EBTH has seemingly adopted a new business model that is a loser IMO.

Value
Quality
Thumbnail of user davidm4843
1 review
23 helpful votes
February 6th, 2021

Beware EBTH.com descriptions. Clock in terrible condition, piece of trash. No key to even attempt to wind it up. Broken spring mechanism. BUYER BEWARE!

Thumbnail of user robertb4157
1 review
1 helpful vote
December 27th, 2020

Positive experience overall.
Item was well photographed, with sufficient details to make a several thousands of dollars purchase.
Pleasant customer service, very quick shipping, well packaged.
However, the condition, was less than described, with remnants of old lacquer coating to the kettle stand, which were
NOT noted in EBTH listing, which will cost me several hundred to remedy.
All told, I will purchase on EBTH again, and recommend to silver dealers and collectors.

Products used:
antique Tiffany silver tea service

Service
Value
Shipping
Quality
Thumbnail of user francee2
3 reviews
5 helpful votes
December 1st, 2022

3 times in 10 days have I observed insider bidding in on EBTH.

I don't know if this counts as cheating, but I won an auction for a 14k diamond ring. EBTH billed my credit card and didn't provide me with a tracking number or invoice. I had to contact EBTH to get clarification. They weren't even aware of their mistake. It took one week of hounding them to get the issue resolved.

Service
Value
Shipping
Returns
Quality
Thumbnail of user keithl644
1 review
10 helpful votes
January 2nd, 2023
Verified purchase

I purchased three items. One was a painting attributed to an artist that turned out to be fake the other two, were advertised as unopened electronics direct from manufacturing and both were broken and didn't work

Tip for consumers:
Confirm you CC will refund the charge

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgethomagaros
1 review
4 helpful votes
June 3rd, 2023

My sole interest is the art category...five years ago it was decent,now its the same dozen or so artists repeated ad nausem...my guess is they virtually stopped buying individual estates from average folks and are now buying directly from the(mostly mediocre)artists...and dont get me started on the onerous mailing fees

Service
Value
Shipping
Quality
Thumbnail of user abrahama107
1 review
7 helpful votes
March 5th, 2023
Verified purchase

I have purchased over 75 pieces of jewelry from EBTH. I had a big problem with Samantha the executive. She closed my account. I asked to return a couple diamonds I purchased. As I did not agree with the description. All I asked for was a credit towards a future purchase. She said absoutly no refunds no credits. We had some words and she closed my account. I contacted Gia laboratory they said they can't change the gradings. I have been in the Diamond business business since 1964. I sell on eBay. Over 1 million in sales. Perfect feedback for 22 years. Then I ran into Samantha. And what a horrible experience. Now I understand Why EBTH has such a bad reputation. With people like Samantha as managers. It's no wonder they have so much problems.

Tip for consumers:
Be careful dealing with Samantha at EBTH. She made big problems for our company.

Products used:
Purchased over 75 items. Wanted to return 2 lots for credit towards a future purchase. Samantha said no refunds no credits. Unless if Gia changes the reports Gia said they will not lower the grading

Service
Returns
Thumbnail of user sploozer56
1 review
2 helpful votes
August 26th, 2023

No direct deposit check only, takes a month to get a listing live and another to receive the check. Feels like a website from 2005

Charge 40% fees on a average item

Tip for consumers:
Review is as a seller not a buyer

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurencea39
1 review
3 helpful votes
July 29th, 2022

I have left 2 phone calls 1 email requesting an invoice for item b-******* tono avail no answering of phones all busy ler you know if this gets a response

Thumbnail of user alisonh78
5 reviews
30 helpful votes
May 22nd, 2021
• Updated review

They've added fees so now you're paying: shipping + (maybe tax) AND "everything expedited fee." What's the fee!?! Maybe they're outsourcing packing/shipping work to a 3rd party. On a $450 ring, this means I paid $25.74, and after 11 days it hasn't arrived - some kind of shared shipping with Fedex/Post Office and tracking is abysmal... so I don't know where the "expedited" comes in. I've purchased 3 rings/gemstones recently (I know, I said I gave up on them) and ALL 3 times there was inadequate tracking and an average of 10 days to arrive.
Yes - you can find unique items and deals on designer items BUT prepared to PAY, WAIT and rarely ever hear back from their customer service.

Tip for consumers:
There will be an additional fee, and shipping is SLOW. In my experience, over half the time there is NO tracking information because ebth uses Fedex Smart Post. Fedex shares delivery with the post office. It's 11 and 12 since my last two purchases, and Fedex can't tell me where the items are. Shopping with ebth has become a drag.

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Poor Customer Service & Won't Stand Behind Products
November 13th, 2018
• Previous review

I've spent thousands of dollars on jewelry and furniture here but am now DONE. They don't stand behind their items, outright refuse (or make it VERY DIFFICULT) to return a faulty item, and are slow to respond (to the point that you miss out on auctions if you wait for a question to be answered before bidding).

Thumbnail of user buckf5
1 review
18 helpful votes
May 16th, 2017

After waiting for weeks, EBTH shipped me the wrong piece of artwork from an auction. I contacted them to alert them to the error. I was told that the person who incorrectly had received my art had already called and was sending it back to EBTH (I eventually got it). They sent me a return ship label and I drove to the UPS Store and sent the wrong painting back to EBTH. About 10 days later, the SAME incorrect painting was sent back to me! I again called customer service and was told by a woman that she would check on the problem and get back to me. It has been two weeks with no contact and no return shipping label. If you contact me and can properly identify your missing artwork, I will arrange to send it directly to you and we can circumvent the incompetence. Just in case Sitejabber doesn't have an option to contact me, I will watch this site for a few days to see if anyone responds.

Thumbnail of user karens1893
1 review
1 helpful vote
September 30th, 2020

Item is mailed without buyer having to contact a carrier and no buyer's premium. Quality item carefully packaged. Timely alerts to ending bid time.

Thumbnail of user margeeb
1 review
9 helpful votes
March 8th, 2022

Both my buying experience me selling experience were extremely disappointing. One item I purchased was broken when it arrived, so they told me to keep it. Another item did not look like it looked on the website. It is a necklace that is so little you can hardly see it, not worth the money My selling experience was worth than that. The items went for Pennies on the dollar, I was horrified at the prices. I learned my lesson, NEVER AGAIN.

Tip for consumers:
Don’t sell here if you want a fair price.

Products used:
necklace

Service
Value
Shipping
Returns
Quality
Thumbnail of user maxm148
1 review
29 helpful votes
May 28th, 2018
• Updated review

In fairness I did finally receive a refund, took a lot of effort but it got done. Will I use this site again? Not a chance, lost my trust.

Caveat emptor
May 12th, 2018
• Previous review

I agree with reviewer that said wait till you have a problem, bought a dozen or so items, one or two were rubbish, but I accepted that. Then I had a print not arrive, the perky and helpful e mails dried up to complete indifference, EBTH got paid, UPS got paid, you guessed it, I got zero, zip, nada! Try invaluable or 1st dibs, better items, better provenance.

Thumbnail of user leticiav29
1 review
18 helpful votes
December 17th, 2020

I'm a good customer, But happens that I had 24 items on my trade, bidding, called my attention that in a matter of 5. Minutes. All my 24 items were over bid
Only some one with control from inside can see my profile. I did not like that. I feel cheated.

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From the business

EVERYTHING BUT THE HOUSE (EBTH) is the premier online estate sale company. Start bidding in our estate sale auctions. Planning an estate liquidation? Let us manage your estate sale online

Company Representative

Thumbnail of user maggiem34
Maggie M.
Typically does not respond to reviews

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2.1
789 reviews
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