Everything But The HouseReviews 794

I could not be more pleased with the process, staff, and results. From engagement with the sales person to cleaning out the house, and watching the auction, and resulting in cash in the bank for my mom and a house ready to market. The EBTH team was friendly, professional, and keenly competent at their jobs. The few hiccups along the way were handled expertly by their customer service. I would not hesitate to use them again, and highly recommend them to anyone in need of assistance with dissolution of an estate.

This site is a great way of finding unique items, it's easy to use and they do a great job with the photos and information/dimensions, etc. Unfortunately, their shipping charges are so high that whatever bargain you might get when bidding, the final cost once you add all fees (and specifically shipping) makes the total transaction a VERY EXPENSIVE final sale. It looks like these high charges are their way to make strong profits on sales that benefit only EBTH. Be careful when bidding, since often items that are still in production (and that you can buy new) or vintage items you can find in places like eBay or Etsy, and you can get them for a much better deal once you add all their charges. It's a shame this is how EBTH handles things. If I was the person selling through their site I will be worried that their exorbitant shipping charges actually keep the "hammer" price down, and in return giving the true owner of the lot a tiny profit while giving EBTH the opportunity to get most of the proceeds of the total, all-in sale. I used to buy lots until I realize I was not getting deals, just making huge shipping payments to EBTH.

What a poorly run business. I question whether it might be a scam. Ordered two paintings, just a few days apart. Despite paying for shipping and all charges being put on my credit card immediately, the items did not ship. Was told that it was necessary to wait for ten days before shipping because that was the time frame that had to be allotted for pickup of the order. Really? I paid for shipping so it was obvious that I wanted it shipped and had no intent of picking it up. Still did not appear to be shipped after the ten day waiting period. Many inquiries, all of them telling me that company rep was communicating with those who were responsible for packing and shipping. Was told they would do it quickly. Still no progress on shipping. Then told that folks responsible for packing/shipping remember taking care of it even though there was no online progress noted in shipping. Customer service rep continued to say she was communicating with the packers/shippers, but there was never any concrete information and of course no package arrived at my home. Meanwhile, I mentioned twice in my communications (email... I could not find a way to call EBTH) that there was no progress noted on my second purchase. She failed to even respond to this, I suspect because I did not specifically ask her to do so. When I called her on it and said that I would think a good customer service representative would pick up on my expressed concern for my second purchase, she apologized. The next communication on that issue resulted in being told that the second item was damaged so badly in packing that it could not be sent out. No one had, of course, bothered to tell me that when it happened. I am supposed to have my payments refunded on my credit card for both items. Will wait to see if that happens.

I never received my 2 last orders that I paid for. I got refund in 50 days after I paid and they said they can not locate my item. 2 times in a row? Looks weird, isn't it? I read that other people complained they didn't get their items too. I don't believe that my items were lost or their employee steals somebody's orders from the warehouse. It's more likely that they borrow our money for free for couple of months and then inform us they can not find your item. They found the way to have free cash flow without selling anything. This company don't have good reputation and don't care about brand that they created. Acting like one-day company.

Someone stated on this site that extensions -- given when someone bids on an item after five minute mark -- are usual practices for other auction houses -- that is NOT TRUE! Moreover, it's complete BS that you must deal with them period.

Case in point, bid on an item@ $80 -- extension after extension after extension (you get the idea & understand that someone else was competing for the item) gets old real fast. Especially when my initial bid of $80 climbed to $251 -- that said, there should be some type of "extension" cut off. EBTH states this is done to give a fair chance to all bidders -- that's crap as well. This was between myself and another bidder.

When all is said and done, it is about money and who has the most and, more importantly, doesn't have a budget to deal with on a weekly basis. In other words, if you're a millionaire or have about $500,000 in the bank, $251 is no big deal.

So... the little people (such as myself) lose... EBTH wins because they take their profit off the top before giving the balance of the money to the individual(s) selling in the first place.

I'm done w/EBTH simply due to the fact that I am not in the upper echelon where money isn't an issue -- Have fun ya'll and don't let that "ya'll" fool you... born/raised Californian that transplanted to Georgia. I am just a realist and realized what EBTH really is.

I have never had such a horrendous dealing with a company as I have with EBTH. I purchased several similar items from the same sale. I checked that I could pick up the first couple of items for free from the warehouse. Later, some of the same type of items from the same sale had ridiculous shipping charges attached. I cannot even tell you the hell that followed. Some dishonest person(s) then changed it so that all of the items had hideous shipping charges. I would e-mail customer service with direct questions and I would never get a direct answer. I told them that I would never buy a $2 item with a $40 shipping charge when I can just pick it up. Anyone working for the customer service department should be ashamed of themselves as they lie, cheat and steal.

Unless you want to be ripped off... Please do not buy from EBTH! I have purchased from auction houses all over the world for 45 years and they have been these guys dont know what their doing, they are fraudulent and the most unprofessional. They have literally stolen over $5,000 from us. Again just like all of these other fine folks reviews here we were damaged through EBTH mishandling of our furniture items via there shipping procedures and There non policies & procedures set in place. Im not going to describe the entire situation because we are going to litigate due to the loss involved but suffice to say we have a lifetime of experience with auction houses and our experience with this company and there inexperienced management was atrocious. They should not be allowed to sell high end antiques. They certainly do not know how to properly handle them. They are negligent and buyers & sellers must be warned. They do a great job taking pictures & looking & sounding pretty but thats all they do well. I do not believe they are regulated by anyone but I am looking into that. I will circle back and update this post if I find new information.

EBTH stole close to 2000 from me. I cannot begin to tell you what an unethical dishonest business this is. They prey on the vulnerable. Some shipping company claimed they had a table to deliver I bought on their site. They charged me the day it was won and 8 weeks later I still had no table. They never actually came to my house or sent me anything. Then EBTH indiacted that the table was disposed of and I forfeited the 1000. Meanwhile I saw the same table back up for sale on their website. A second table never arrived 5 months later and says ready to ship and the third item which cost 1 dollar they charged me 488 bucks to ship around the block. Deal with e bay Rub y lane ETSY and reputable sites with fair and honest people Never ever use this site. I have never ever felt inclined to comp[lain or put a business out but there has to be something that they are doing which is illegal. If my goods were lost they should have been insured and i should have received all of my money back. I am going to do everything in my power to try to put them out of business and get them charged with grand larceny.