EbonyOnline

This is my second time dealing with this company and once again my package did not arrive. The first time it never arrived to my house, which may have been a USPS issue and not Ebonyline; however, they were no help in attempting to get me a refund or file a claim with the postal service. It's been 2 months and nothing. The package was insured for $50 and the order was only $44, seems like a no-brainer. No response, no follow up, nothing. But I order another package from them with PRIORITY SHIP. 7 days later the hair is not here at all. I tell them to refund me the priority ship fee because its coming regular mail if it's already 7 days. They told me they can't help me. I'll never in my life buy anything from them again. Horrible customer service. There are too many vendors to even consider them again.

I'm a longtime ebonyline.com customer and only now did I need to reach out to customer service with regard to my order as I was on a tight timeliness to have my hair made presentable.
Larissa responded immediately to all my inquiries very informative with the utmost professionalism and friendliness.
Additionally, and mist importantly, Larissa resolved my issue by quickly expediting my order for next-day delivery. This courtesy is above and beyond!
Larissa's kindness has secured me as not only an ebonyline.com longtime customer but as a lifetime customer.
Many thanks again Larissa ( and ebonyline.com) - truly appreciate you!

Been ordering from this company a lot lately and the selection is awesome. Great Customer service and Hector is nice. Thank You! Hair is great to as i do understand they don't make the wigs but provide a huge selection of different manufacturers.

This is a trusted business to buy hair from is very professional. They respond to emails and will update you on your package arrival every chance they get! Thank you DEJONNA D for helping me along the way!

I received compliments all the time. I had to show some lady's where I pu r chased this beautiful hair.The price is great compared to the beauty supplie in my area.The product arrived fast.
Netcastnews -Anchor Kia

I've been shopping at Ebonyline for the past four years I brought all my wigs from them. I've always get me shipments within one week. I never got a bad experience with this website. Thank you MICHELLE for helping me with my order *******

Absolutely love this site. They always have just what I'm looking for. Great selections, great pricing, and shipping is always super cheap, and fast. I wouldn't shop anywhere else. Even their customer service team is always *******@DAEJONNA D.

Always a pleasure doing business with this company.

Review by loyal customer
-Sara Beckwith

I bought 2 lace wig. Both on separate days. Today I opened them only for both hair to RIP apart. It is so sad because I paid money I dont really have for it. Never ever will I again. I will buy straight from the store. This was a RIP off

This company offers the hottest wigs. Offers the best customer service everyone are quick to help you with any questions you may have. Rep. Michelle you are an angel! Thanks for being so professional and nice

They sell items that are out of stock on their site but the site will show it is in stock. Was not notified until I reached out via email. Also did not get confirmation email for order after placing my order. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it.

Ok so this company does not let u know when something is out of stock! U must call 1st to find out to not have to go through the hassles I've been through over & over w this company. Especially if it's for special occasion, 1st CALL & ASK! I would only give 2 stars due to this issue. But as far as the agents, they are so kind & polite over phone. They speak very clearly & it only takes a minute or 2 for a *******@Desiree the agent I would definitely give 5 stars to! Thank you Desiree for clearing my issue up! U definitely are an amazing agent, you deserve a raise

I love this website! Gives me the opportunity to browse at my own leisure in the comfort of my home. So much to choose from! And they're affordable which means I can purchase more items!
Meche Davis
Order #*******
DAEJONNA

Okay I ordered over 5 wigs from the website. All of the products were in stock. I'm just confused. It said that the product would ship out in 24hrs
Hello it's a week later no wigs. So I ordered another wig from. A different site. Guess what the wig came in today. What is the hold up. Cant get a correct answer from the lady who answers the phone. But y'all were quick to take the money from my bank well over 90.00 dollars. I just want my wigs or my money.

So, the wig initially I ordered was going to have to be ordered from the manufacturer first, adding an extra 7 days to the potential shipping time. (This is my own fault, time management is important, kids.) I emailed customer support for assistance this morning - Desiree was kind enough to let me know what was available to ship, and she went ahead and updated my order this afternoon. Got my shipping notice a few hours later. Great response time to my inquries, and super-polite. I can't wait for my new wig!

This is my first time ordering from them and the service was fast from ordering to delivery. The color of the wig is pretty. The texture is good. This is a xmas gift for someone and I know she will like this as well thank you. Now that I have seen your product I will hope to be ordering again. Thank you.

I was not to visual on writing a review for Ebonyline in the past the customer service was not up to par, but I had an opportunity to speak with Tina last Thursday and it change my whole point of view. I ordered some crotchet hair for my daughter and needed it by Saturday and had not receive my confirmation. After speaking to Tina, she changed my perception about staying a customer. Tina had product knowledge about the system being down, but was helpful about tracking my product down to the wire, she explained points, looked up products for me. Tina also tracked my package correctly it had arrived that Thursday. She took her time and never tried to rush me off the phone and I say Kudos to Tina! Also for future reference she told me to ask for her by name.

I received an email hours after I placed my order and after Ebonyline had taken the payment from my account. The email was asking for me to send a photo of the front and back of my credit card plus send a copy of a government issued ID - within 5 days - or my order would be canceled. Doesn't this sound strange? My bank thought so too and suggested I cancel my credit card listing the reason as 'stolen'. I emailed Ebonyline but I think they were already closed for the weekend. I will phone on Monday to let them know their customer records might have been hacked. Since they already withdrew payment from my account, including an up-charge for priority USPS shipping (which includes tracking) I am hoping I will receive my purchases with no problems.

I have visited and purchased hair products from this store. Each purchase experience has been great. DAEJONNA D was very helpful in responding to my question or concern. I will definitely recommend this store to my friends and family.

Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. Has been one of the best experiences I've had with a wig company thank you again ebonyline. I would definitely recommend ebonyline.