Gloria J.

I was not to visual on writing a review for Ebonyline in the past the customer service was not up to par, but I had an opportunity to speak with Tina last Thursday and it change my whole point of view. I ordered some crotchet hair for my daughter and needed it by Saturday and had not receive my confirmation. After speaking to Tina, she changed my perception about staying a customer. Tina had product knowledge about the system being down, but was helpful about tracking my product down to the wire, she explained points, looked up products for me. Tina also tracked my package correctly it had arrived that Thursday. She took her time and never tried to rush me off the phone and I say Kudos to Tina! Also for future reference she told me to ask for her by name.