EbonyOnline

Made an error with my address and panicked that my order would be sent to the wrong address! Michelle was extremely helpful in correcting my mistake, and in a very short amount of time. Thank you so much Michelle!

I have been a customer of Ebonyline.com for years. I have always had excellent customer service but today MICHELLE really helped me. I mistakenly ordered the wrong color and she made sure it was fixed before shipping and notified me. Thanks for always being above the best. They also always have what I'm looking for.

I am extremely pleased with the service that I received today. In a world where customer service, (true customer courtesy) is a thing of the past, I had the most amazing experience with Summer. She was knowledgeable, respectful, pleasant, and made sure that I felt like my business was appreciated and let me know that she would be personnally screening my order to completion to avoid any futher problems. Thank you Summer, you are truly a breath of fresh air!

This company always has the unit I'm looking for and shipping is quick also they have excellent customer service thanks Larissa for your great customer service. Also they were the only company that I could still find this unit in this color

So disappointed. They will accept your order then order your item from the manufacturer. They do not tell you the item is not in their stock. I did not receive any notice that my item was on back order or given any ETA. When I phoned 8 days after placing my order, I was told it would be another 7-14 days before my product was received. It's not cool to make customers think they have the item when they don't. It's very difficult to get through to customer service - probably due to all of the unhappy customers. They've lost my business for good. Good luck!

I called on 6-29-18 about an order I placed on 6-26-18 since I paid for priority mail. Desiree explained to me that several of my items where out of stock and that it would have to come from the manufacturer and then to their facility before being mailed to me. She apologize for the inconvenience this may caused me and she offered a refund difference since I indicate that I could have just paid the standard shopping rate of $4.99. She was very polite and she even acknowledge how I been a long standing customer of the company... so she thanked me for that.

I have been ordering from this company about eight years. I love the customer service and quality of their wigs. I don't order from any other place. Dae, Larissa, Eli and the rest of the crew are amazing. I will continue to be a loyal customer and keep up the good work!

DAEJONNA D at Ebonyline was absolutely wonderful to work with! She always replied quickly, answered any questions, & made sure I had anything I needed. I've been coming here for years for my wigs & am always happy. They always have the items I need. Thank you for helping a girl feel beautiful again after hair loss

I order from several different wig companies. Today I chose Ebonyline but ran into some issues with a product not being available any longer, I was disappointed & the site did not inform me of this info. When I was unable to move any further I called & Desiree informed me of it being discontinued but was very pleasant in doing so. I decided from there to order a similar wig but got a little confused with the amounts that I was being charged. Desiree walked me through the whole process & was patient, she made some simple adjustments & made me want to come back to the company again because of her knowledge with all my questions and her great personality. Thank You!

I have made multiple orders with this company, great results each time. Today I emailed with a question about shipping. Daejonna D responded almost instantly and provided me with the information requested. Great customer service.

This was my first time ordering from Ebonyline.com and I was really pleased. I paid for my order before realizing that I had made a mistake. I went on the website on my confirmation email, explained to Desiree that I needed to cancel my previous order and Desiree quickly resolved the problem before my order was shipped, thus avoiding incurring extra expense! I look forward to doing more business with this company in the future and will be recommending them to my friends. Thanks again for people like Desiree who demonstrated great customer service.

I'm never disappointed with ordering from ebonyline. The wigs always look bomb and I get countless compliments on the wigs! They're timely on the orders and shipping. They let you know when things are out of stock and give you options on how you would like to proceed. Michelle especially is amazing and super helpful!

Love this company and the hair and beauty products they offer! Very reasonable compared to other companies and shipping is speedy. DAEJONNA D reached out to me personally to ensure I had a good experience! Definitely recommend!

Tip of the day! If you don't already have this documented please do! The best customer service is rendered by (DAEJONNA D), the deliveries are fast and I order monthly several pieces from this company! I'm very happy and get several compliments and my husband loves it so that's all that matters.

I love the wigs from ebony line. I have ordered many wigs and referred them to my friends and family. The turnaround time from order date to deliver is great! You can't beat the prices either. You get a lot for your money.

I had placed and order a few days ago. Curious, I emailed to see when the items would be shipped. Desiree was quick to respond, letting me know that one of my items was not in stock. Desiree asked if there was something else I was interested in. After a quick look, I sent back the number for the item. Responding quickly, Desiree informed me that the item was out of stock. That is totally cool. We are in the midst of a pandemic I am surprised that none of my other items were sold out. Desiree quickly made the adjustment to my invoice. I love Ebonyline. I have purchased various items from them over the last 4 years and will continue to do so. Desiree, thank you for being quick and professional with your responses. You Rock!