EbonyOnline Reviews Summary
The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
This summary is generated by AI, based on text from customer reviews
I love ebonyline and the prices are affordable. Everytime i have a problem with my order Daejonna D is helpful! Thank you!
The works at Ebonyline are extremely polite and really helpful. I email them and they get back to you in the same day most companies get back to you in days not them. Also Mahaz was really helpful and I thank you so much. I really like this company and I would really recommend
Hello Liz,
We appreciate you taking the time to leave us feedback. We hope to hear from you soon. Thank you
Larissa did an amazing job. Their responses are very quick and they have great customer service. I love this company
Hello,
Thank you for taking the time to leave us feedback today. We are glad our rep Larissa could assist you.
I ordered a wig from this company and needed to return but little did I know once Item was returned which YOU HAVE TO PAY TO SHIP ITEMS BACK THE COMPANY STILL KEEPS THE SHIPPING CHARGE THAT YOU PAID TO GET THE ITEM SHIPPED TO YOU AND A 20% FEE TO RESTOCK THE ITEM, IN OTHER WORDS, TO TAKE THE ITEM BACK! VERY CLEVER TACTICS TO NOT HAVE TO GIVE YOU A FULL REFUND OF WHAT YOU PAID! SHOP AROUND ELSEWHERE! JUST A WARNING!
Hello,
We do apologize for any misunderstanding on our end. All returns for us have to be first approved. Meaning if you did return, you did have to be approved for a return. Once you are approved we email you:
"Your account has been approved to do a return. All returned items must be shipped (postmarked) within 7 days of delivery. Due to sanitation requirements, we cannot under any circumstances, accept items that are not postmarked within 7 days of delivery. All orders that have not been received within 7 days or postmarked within 7 days of delivery will be rejected. We do not provide Return Labels for returning items.
Please make sure return your wigs in ORIGINAL, BRAND NEW CONDITION (unaltered, unworn, undamaged, free of chemicals, scents, perfumes, sweat and any type of shedding skin cells attached)
Return of Free Shipped Items
If you return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS, and DISCOUNTS become reversed.
Restocking fees will vary depending on the cost of the item(s):
All Returns are subject to restocking fees of 20% of the purchase price.
Non-Returnable Items
FINAL SALE items
Any product that exhibits physical damage, any hair that is burned or missing hairpieces, and any hair that is missing the outside package.
ALL returning merchandise must be in its original sellable condition with the original packaging, including all its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping.
Please include the Order/Invoice # inside your box to avoid delays in processing your refund.
Thank you for your cooperation!
"
Right under that is our return policy stated. Did you get approved for a return and didn't read the entire email? Because our entire policy is informed to you before a return is made. All returns are subject to a 20% restocking fee and any discounts or promotions are deducted. For further help, you can email us directly.
I have ordered products from Ebonyonline several times and always have excellent customer service. The products are always as advertised and I'm never disappointed.
Hello,
Thank you for taking the time to leave us feedback today. We are glad we could assist you.
Love this company and the hair and beauty products they offer! Very reasonable compared to other companies and shipping is speedy. DAEJONNA D reached out to me personally to ensure I had a good experience! Definitely recommend!
Hello,
Thank you for taking the time to leave us feedback today. We thank you for your feedback and glad our rep could assist you.
I ordered a 20 in length they sent me a length in 12. I promptly returned the order via their prepaid shipping receipt and it took them 3 weeks to even refund me. Their 2 day express shipping receipt was actually 7 days. Then another 4 days to even process my refund. This is on top of the initial delivery time it took. For something not being my fault, it sure did take a long time to give me my money back. Will not be shopping with this company again. Still waiting to speak to a manager to this day...
Hello,
We apologize for any inconvenience on our end. We processed a return label 7/18/2022. Unfortunately, it does take time for items to get to us once they are shipped back and it looks like the carrier did have a delay so your order didn't get back to us until 7/27/2022. We then refunded and processed your return the very next day 7/28/2022. I am very sorry but delays from the carrier are out of our hands. We apologize for any inconvenience or misunderstanding on our part. Have a wonderful day.
I enjoy ordering from this company. My first-time purchasing was good. I ordered products that I needed rather quickly and I hadn't received any shipping info within 2 days, so I contacted the company via email and Larissa from Ebony Online was happy to assist me. She expedited my order and I received it next day.
Hello,
Thank you for taking the time to leave us feedback today. We are glad our rep Larissa could assist you.
Customer service was great fast response The customer rep DaeJonna resolved my issue immediately I will definitely continue to shop with ebonyline
Hello,
Thank you for taking the time to leave us a positive review. We look forward to hearing from you soon!
Ebony line always has the best quality hair and great prices! Well worth it! Dae on the chat service was also super helpful when I had any questions
Hello,
Thank you for taking the time to leave us feedback today. We're so glad Dae could assist you! We look forward to hearing from you soon.
For years I purchased wigs and hair supplies from this site until July 2022. They sent me the wrong wig and I reached out to them to let them know. Dae once the holiday weekend was over and didn't respond asking for a photo in which I provided promptly. She proceeded to ignore me for two more days, then when I sent her a nasty email that is when I got a response and solution. You have to be mean for her to do anything.
Hello,
We are very sorry to hear you feel this way. Unfortunately, when items are claimed to be defective or incorrect, there is a process that must be conducted. Dae is only a rep and issues like this get reviewed by a manager, not our reps. We would love to further assist you with this. You can email us at ask@ebonyline.com for further help!
Thank you
Absolutely the beat hair store online. Shipping is always cheap and on time. Prices are cheap as well. This is my GOTO hair supply store!
Hello,
We appreacite the positive review and we look forward to hearing from you soon.
Thank you for shopping with us!
Great customer service from Daejonna D. Fast shipping, quality items, and affordable prices! Will buy from Ebonyline.com again!
Hello,
Thank you for taking the time to leave a review. We appreciate the positive review and we look forward to hearing from you soon.
Thank you for shopping with us!
I've ordered from Ebonyline many times. They have a great selection at the best prices! They communicate well so if something is out of stock they inform you. I had an issue on this most recent order. I'm sure the packer put in the incorrect item. I emailed and DAEJONNA D responded right away and credited my account. It wasn't much money but I appreciate the help. I recommend them to all my friends and family.
Hello,
We appreciate the positive review and we are glad our rep Daejonna was able to assist you.
Thank you for shopping with us!
Not only does Ebonyline carry my favorite essentials but Ellie is awesome with customer service. The chat linee is so efficient and rewarding when you order your purchase. They are awesome and I can always contact them if I need their assistance. Thanks... I. Whitaker
Hello,
Thank you for taking the time to leave us feedback today. We're so glad Ellie could assist you! We look forward to hearing from you soon.
Great experience love it was really fast shipping great hair and product hai lasted 2 days which what I was going for
Hello,
Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!
Omg! I have ordered products from Ebonyline for years and l am a loyal and dedicated customer! Everything I've gotten has been pure quality. And the shipping time is phenomenal! QUICK DELIVERY IS AN UNDERSTATEMENT! Larissa in customer service is thee greatest. She helped me with questions and guided me in the right direction each time!
Tamika,
We appreciate the positive review and we look forward to hearing from you soon.
Thank you for shopping with us!
I love ordering from Ebonyline.com. My orders are exactly what I ordered and I never have any problems. Shipping is fast and customer service is great! Thanks DaeJonna D with customer service!
Hello,
We are glad to hear your feedback! Thank you for being a valued customer and we hope to hear from you soon!
DAJONNA D. Was very professional and attentive. She addressed my inquiries quickly and explained the process. That was very appreciated. Especially today when a lot of companies respond days later if at all. I have ordered from Ebonyline before, and will continue to do so. Also, I love the flat rate shipping. Its easy to spend $30+ per order, because there are so many great products this company offers. Thank you again Ms. Dajonna D.
Kind regards,
Debi G.
Hello,
We are very glad our rep Daejonna was able to assist you. Thank you for your feedback and we look forward to hearing from you soon!
The product ar at reasonable prices and the shipping cost wasn't too bad. The customer service however was great quick response time. I delt with LARISSA thumbs up.
Hello,
Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!
About the Business
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for taking the time to leave us feedback today. We are glad our rep Daejonna could assist you.