EbonyOnline Reviews Summary
The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
This summary is generated by AI, based on text from customer reviews
I love ordering from this website. There are always sales, and customer service is gr8. DAEJONNA was quick to help me.
Answered questions promptly.
Dae. Jonnad took care of all my concerns. My items are shipping immediately
Dear Valued Customer,
We are happy to hear you are content with our customer service. We hope to hear from you soon!
Thanks Jonna D for being attentive to my needs and questions.
Thank you for responding to my Emails in a very timely fashion.
Keep doing what you do!
Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!
There reviews are fake and they send girls free items begging them to give positive feedback they have a f from the bbb spare the headache go elsewhere
Hello Kimisu Pearce,
We are sorry to hear you feel this way.
This is absolutely false! We do not offer free hair for reviews otherwise you would have received free hair yourself.
A reminder that we do have many customers that support us since year 2000, we strive for our loyal customers
Satisfaction. We tell our customers if they are happy with our service or items feel free to share your experience and
This is completely optional. Seems as mam you are upset due to the fact our company is unable to process orders from you
At this this time due to verification issues. Below are some communications to proof of how you have harassed our Customer Support Team with foul, disrespectful& threating language and we have done absolutely nothing but tried to help.
Ellie: I apologize, looks like this ordered was canceled by our Verifications Team. An email was sent in regards to the reason.
IM CONTACTING THE BBB $#*! YALL WEAK $#*! SITE DUMB $#*!
1:34PM, 06 Jun 2022
Kimisu Pearce ended the conversation 1:34PM, 06 Jun 2022
Larissa was absolutely amazing, such great customer service and very professional and fast in replying and handling my issue
Thank you for taking the time to share your positive feedback, means a lot to hear you had a great experience.
She was so helpful and friendly providing service with some of my orders. Will be ordering again! Wigs are amazing
Thank you Vee for your sharing your positive feedback, we truly appreciate it.
I order a wig and they sent me an email advising they didn't have in stocks. I requested a refund. No hesitation they immediately granted me my refund
That is excellent customer Service!
Star
Star,
Thank you for your 5 star rating, we do strive to assist our customers on a timely manner with the best service possible.
I would like to thank Michelle for such great customer service. I received an email stating that Latisha- wig color 1 was unavailable. Michelle, gave me options and once confirmed she placed my order immediately. I really appreciate Michelle for her great customer service.
Hello,
Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!
Daejonna d was excellent, quick response to my questions and very helpful. Appreciated the time she took!
Hello,
We are very glad to hear our rep Daejonna gave great service! Thank you for taking the time to leave us a positive review.
I love this website because their prices are reasonable and their wigs are great quality! Larissa was extremely kind and helpful.
- Amber Roper
Amber,
Thank you for your feedback & Thank you for being a valued customer and we hope to hear from you soon!
I LOVE EBONYLINE SELECTIONS AND PRICES
I order from them often and customer service is great as well Larissa
Helped me with some issues concerning my account and explained to me
Exactly what I needed to do for future orders. I ordered this wig seen below "its a wig Magic"
Recent Orders
Order # Date Ship To Order Total Action
******* 5/12/22 Lavonia R Graham $53.59 View Reorder
******* 5/6/22 Lavonia R Graham $29.97 View Reorder
******* 4/2/22 Lavonia R Graham $31.64 View Reorder
******* 3/4/22 Lavonia R Graham $39.89 View Reorder
My Orders
Please visit ebonyline.org to view your full order history that was made before 12/13/2021.
Orders
Order # Date Order Total Action
******* 5/12/22 $53.59 View Reorder
******* 5/6/22 $29.97 View Reorder
******* 4/2/22 $31.64 View Reorder
******* 3/4/22 $39.89 View Reorder
Hello,
Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!
Original purchase was out of stock so had to purchase a new similar option. The hair was even better than what selected. Shipping was fast and great customer service by Michelle!
Hello,
Thank you for your positive feedback!
I have purchased wigs here and I am so blessed. The price is beyond reasonable and you could not get better wigs. I actually stop buying wigs at other places. The quality of the wigs are excellent and I am beyond amazed at the excellent prices! Once you experience these wigs, you will not want to go any other place to purchase your wigs. I can wear these wigs for months and they still look fresh. Believe me, if you buy these wigs, you will not regret it. Thank you Larissa for all your help.
Hello Ann,
We are very happy to hear our rep Larissa provided you with excellent service. Thank you for your feedback and we hope to hear from you soon!
I recently made a purchase on Ebonyline.com and Larissa was so helpful in assisting me! I absolutely love my wig and will be purchasing more!
Sherae,
This looks amazing on you! Thank you for being our valued customer and sharing your positive feedback.
My go to place for lace wigs! Customer service is very swift on the response, I was assisted by Larissa and she gave me the help I needed. Their prices are the best! I have 20+ wigs from them. And they are so generous with sales, follow their IG page to get latest sales information!
Thank you Mirabel,
We are glad our customer representative Larissa was able to assist you! Thank you for being a valued customer, we hope to hear from you again soon.
Ebonyline always has the hottest and latest wigs! I can always depend on them to pull through with a new look. Customer for life. Thanks you Larissa for recommending. - Dominique Gibbs
Thank you Dominique for your feedback, by the way, this unit looks great on you!
No problem here answered all my questions the prices were pretty reasonable had a pretty decent selection
Thank you for being our valued customer and sharing your positive feedback.
So I ordered a unit that was listed as in stock with a 2-4 shipping time frame after not having any updates via email on an order status I emailed them. They were prompt at responding less than 10 minute! The customer rep told me that for their company if a product is listed as 2-4 shipping it really means out of stock and could take an additional 5-7 days Was also told that this is stated in their shipping policy, which I went back to read twice and have yet to see that listed. If an item is out of stock it should simply say that and not mislead customers. This is my first and last order from this company.
Hello,
When a color states 2-4 days, it means the item is out of stock and those are estimated restock days. Anytime you order a color that states 2-4 days, the order can be delayed up to 2-7 business days. In-stock items will state "same day" on them. This is informed under our general information. I am very sorry about any confusion we caused on our end but I do recommend keeping this in mind because this is how our site is operated. Thank you so much for your feedback and we do hope to make your next experience better!
I have been purchasing from Ebonyline for several years. Great company and quick response times for both delivery and customer service.
Thanks for the quick response DAEJONNA D!
Hello Kisha,
Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!
This is my favorite hair care website. Always have what I'm looking for, shipments are always fast and shipment fee is always affordable. Michelle is always very friendly and helpful in answering any questions I have, very pleasant to work with. I love this site…Felita Nixon
Hello,
We are glad our customer representative Michelle was able to assit you and we hope to hear from you soon!
About the Business
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Melissa,
Thank you so much for your feedback and we hope to hear from you soon!