Took a chance to order with this business twice during Nov 2022. The total of both orders amounted to about $265 or a little more. Pros is that the item prices are attractive, it ships free for over $70 and the site is informative. Items arrived boxed. Con is the long wait to receive tracking info to actually receiving the order. In addition, seller doesn't inspect every item shipped, therefore discrepancies! There was an item (wig) which was crafted poorly in one of the orders, perhaps the packer thought there being more than a few items in the order, could slip a faulty one in?! The matter was raised to customer service within 24hrs of receiving. Customer service authorized a return on the condition the item is returned (customer responsible for return shipping fees) with the intention of deducting 20% restocking fees. I don't know what you think? But it sounds opportunistic!

An item that is defective/not as described should be the sellers responsibility and the seller should provide the returns shipping label. Overall the quality of wigs received is good but customer service interaction and care gives the result of 3* and that is just barely with this experience. IF you wish to order with this company, I suggest you keep a record of the order, do not expect your item to be shipped within 1-2 weeks and if there's a discrepancy do not wait for the seller to correct it, go through your payment provider/bank. Daejonna D a rep for the business has been the one dealing with the 2 orders placed and it seems like Daejonna D needs to improve in practicing customer care too. Today is xmas day, still awaiting the refund through payment method provider whilst Ebonyline has received the return back for at least 8-10 days going. The pictures below show the discrepancy of the item (loose threading and weft showing on the lace of cap construction). Putting a customer through such lengthy process is not worthwhile to your business - Ebonyline! The site exist and so do the products (although the store has products that aren't in stock from another previous experience). Luckily, previous reviews has helped be cautious. Keeping personal info concealed, of course Ebonyline may reach out personally about this particular order (******* #EBO*******) via email and refund the full fees for this returned item accurately without further delay.

Great customer service support fast shipping DAEJONNA provided great service and a wonderful selection of good quality hair

I just received my order and I am very satisfied. I also want to thank DAEJONNA D for her quick responds time when I had a question about my order.

Beautiful wig great customer service and I received my wig in 4 days. Thank you DAEJONNA D great customer service

I never received the package, so I reach out to the company and this is the fight we had still never receive the package they want you to go over to another site to get a signature when you spend a lot of many they will keep your money and the package They tell you FedEx lost the package and not them but FedEx can't look it up because you don't have that special number for them to look it up this is our conversation here goes our conversation
Larissa
Hi, how can we help you today?
************** I talk to FedEx and they you have to make the claim on this tracking number
They said you have to make the claim
Larissa has joined the conversation.
I will take a look at the order. May you provide the order number?
*******
May you confirm the shipping address?
ME: Albany, NY
It appears the carrier has delivered the order to that location.
Was signature added to this order? If the protocol below was not followed to protect this package we would be unable to assist. https://www.ebonyline.com/shipping-policy/ We are not liable for lost or stolen packages after they have been marked as ''delivered'' by the carrier. Flat-rate & Free Shipping packages do not qualify to add, ( signature required) at an additional cost. To insure your package you must select FedEx Ground or Priority Mail must be paid for and selected. You must then email *******@ebonyline.com to add signature at an additional cost.
ME: yes I was told this after thee facts I did do get the package I was told to contact FedEX and I did
They are saying you have to call them
We will not be able to file a claim for this order. We do state within our shipping policy, we are not liable for lost or stolen packages after they have been marked as ''delivered'' by the carrier.
This information is agreed to when the order is placed.
And make a claim not me because of the FedEx number is for you to call them
I AM OUT $140.00 DOLLARS THIS IS NOT RIGHT AND NOT FAIR
LARISSA I apologize for the trouble. This information is listed within our shipping policy and is agreed to when the order is placed.
https://www.ebonyline.com/shipping-policy/
To insure your package you must select FedEx Ground or Priority Mail must be paid for and selected. You must then email *******@ebonyline.com to add signature at an additional cost.
ME: SO, YOU WILL MAKE THE CLAIM AND GET THE MONEY BECAUSE I CALL TO SAY I NEVER GOT IT THE TYPE OF FEDEX TRACKING NUMBER YOU HAVE I CAN NOT MAKE THE CLAIM YOU HAVE TO MAKE IT SO MAKE THE CLAIM FOR ME
ME: I NEVER READ ANYTHING TO SAY YOU OR NOT RESPONEABLE I DI YOU FREE SHIPPING FOR MY ORDER
I DID SEE FREE SHIPPING
LARISSA: We are unable to file a claim or refund the order as you did not select ground or priority shipping. You also did not contact us after the order was placed to add a signature to ensure the order.
This information is listed within the terms and conditions. Once you place the order you are agreeing that you have read and accepted the terms to our policy.
ME: THIS COMPANY IS SO UNFAIR
I'm sorry you feel this way. The information is there for you to read. It is unfair to our company to have this policy in place and it not be followed.
ME: I SPENT $140.00 DOLLARS AND ALL YOU HE COMPANY IS SAYING IT THE POLICY WHAT ABOUT ME i NEVER SEEN ANY OF THIS STUFF AND NEVER GOT MY STUFF THIS GONG ON THE BAD REVIEW SO THE NEXT PERSON CAN BE AWEAR OF THIS
LARISSA: If we do file a claim for this order, it will most likely be rejected by the carrier. They did state within the tracking details, that it was delivered to the address listed on the package. All customers should be aware that a claim will not be filed if they don't choose ground or priority shipping and add a signature to the order since it is listed within our shipping policy.
We will file a claim for the order as a courtesy. All claims/investigations may take 10-14 business days.
ME: THAT WHAT I SAID I can not filed the claim you (the company) has to do it
LARISSA: Please follow up after that amount of time has passed. We should hear back from the carrier after 10-14 business days.
ME: You have to make the claim I CAN NOT MAKE THE CLAIM
LARISSA: We will file a claim for the order as a courtesy. All claims/investigations may take 10-14 business days. Please follow up after that amount of time has passed. We should hear back from the carrier after 10-14 business days.
5:51 pm
ME: need proof that you file the claim

Larissa
Hi, how can we help you today?
************** I talk to FedEx and they you have to make the claim on this tracking number
They said you have to make the claim
Larissa has joined the conversation.
I will take a look at the order. May you provide the order number?
*******
May you confirm the shipping address?
81 N Allen St Albany, NY
*******
It appears the carrier has delivered the order to that location.
Was signature added to this order? If the protocol below was not followed to protect this package we would be unable to assist. https://www.ebonyline.com/shipping-policy/ We are not liable for lost or stolen packages after they have been marked as ''delivered'' by the carrier. Flat-rate & Free Shipping packages do not qualify to add, ( signature required) at an additional cost. To insure your package you must select FedEx Ground or Priority Mail must be paid for and selected. You must then email *******@ebonyline.com to add signature at an additional cost.
Yes I was told this after thee facts I did do get the package I was told to contact FedEX and I did
They are saying you have to call them
We will not be able to file a claim for this order. We do state within our shipping policy, we are not liable for lost or stolen packages after they have been marked as ''delivered'' by the carrier.
This information is agreed to when the order is placed.
And make a claim not me because of the FedEx number is for you to call them
I AM OUT $140.00 DOLLARS THIS IS NOT RIGHT AND NOT FAIR
I apologize for the trouble. This information is listed within our shipping policy and is agreed to when the order is placed.
https://www.ebonyline.com/shipping-policy/
To insure your package you must select FedEx Ground or Priority Mail must be paid for and selected. You must then email *******@ebonyline.com to add signature at an additional cost.
SO YOU WILL MAKE THE CLAIM AND GET THE MONEY BECAUSE I CALL TO SAY I NEVER GOT IT THE TYPE OF FEDEX TRACKING NUMBER YOU HAVE I CAN NOT MAKE THE CLAIM YOU HAVE TO MAKE IT SO MAKE THE CLAIM FOR ME
I NEVER READ ANYTHING TO SAY YOU OR NOT RESPONEABLE I DI YOU FREE SHIPPING FOR MY ORDER
I DID SEE FREE SHIPPING
We are unable to file a claim or refund the order as you did not select ground or priority shipping. You also did not contact us after the order was placed to add a signature to ensure the order.
This information is listed within the terms and conditions. Once you place the order you are agreeing that you have read and accepted the terms to our policy.
THIS COMPANY IS SO UNFAIR
I'm sorry you feel this way. The information is there for you to read. It is unfair to our company to have this policy in place and it not be followed.
I SPENT $140.00 DOLLARS AND ALL YOU HE COMPANY IS SAYING IT THE POLICY WHAT ABOUT ME i NEVER SEEN ANY OF THIS STUFF AND NEVER GOT MY STUFF THIS GONG ON THE BAB REVIEW SO THE NECT PERSON AND BE AWEAR OF THIS
If we do file a claim for this order, it will most likely be rejected by the carrier. They did state within the tracking details, that it was delivered to the address listed on the package. All customers should be aware that a claim will not be filed if they don't choose ground or priority shipping and add a signature to the order since it is listed within our shipping policy.
We will file a claim for the order as a courtesy. All claims/investigations may take 10-14 business days.
THAT WHAT I SAID I can not filed the claim you (the company) has to do it
Please follow up after that amount of time has passed. We should hear back from the carrier after 10-14 business days.
You have to make the claim I CAN NOT MAKE THE CLAIM
We will file a claim for the order as a courtesy. All claims/investigations may take 10-14 business days. Please follow up after that amount of time has passed. We should hear back from the carrier after 10-14 business days.
5:51 pm
Need proof that you file the claim

Larissa
Hi, how can we help you today?
************** I talk to FedEx and they you have to make the claim on this tracking number
They said you have to make the claim
Larissa has joined the conversation.
I will take a look at the order. May you provide the order number?
*******
May you confirm the shipping address?
81 N Allen St Albany, NY
*******
It appears the carrier has delivered the order to that location.
Was signature added to this order? If the protocol below was not followed to protect this package we would be unable to assist. https://www.ebonyline.com/shipping-policy/ We are not liable for lost or stolen packages after they have been marked as ''delivered'' by the carrier. Flat-rate & Free Shipping packages do not qualify to add, ( signature required) at an additional cost. To insure your package you must select FedEx Ground or Priority Mail must be paid for and selected. You must then email *******@ebonyline.com to add signature at an additional cost.
Yes I was told this after thee facts I did do get the package I was told to contact FedEX and I did
They are saying you have to call them
We will not be able to file a claim for this order. We do state within our shipping policy, we are not liable for lost or stolen packages after they have been marked as ''delivered'' by the carrier.
This information is agreed to when the order is placed.
And make a claim not me because of the FedEx number is for you to call them
I AM OUT $140.00 DOLLARS THIS IS NOT RIGHT AND NOT FAIR
I apologize for the trouble. This information is listed within our shipping policy and is agreed to when the order is placed.
https://www.ebonyline.com/shipping-policy/
To insure your package you must select FedEx Ground or Priority Mail must be paid for and selected. You must then email *******@ebonyline.com to add signature at an additional cost.
SO YOU WILL MAKE THE CLAIM AND GET THE MONEY BECAUSE I CALL TO SAY I NEVER GOT IT THE TYPE OF FEDEX TRACKING NUMBER YOU HAVE I CAN NOT MAKE THE CLAIM YOU HAVE TO MAKE IT SO MAKE THE CLAIM FOR ME
I NEVER READ ANYTHING TO SAY YOU OR NOT RESPONEABLE I DI YOU FREE SHIPPING FOR MY ORDER
I DID SEE FREE SHIPPING
We are unable to file a claim or refund the order as you did not select ground or priority shipping. You also did not contact us after the order was placed to add a signature to ensure the order.
This information is listed within the terms and conditions. Once you place the order you are agreeing that you have read and accepted the terms to our policy.
THIS COMPANY IS SO UNFAIR
I'm sorry you feel this way. The information is there for you to read. It is unfair to our company to have this policy in place and it not be followed.
I SPENT $140.00 DOLLARS AND ALL YOU HE COMPANY IS SAYING IT THE POLICY WHAT ABOUT ME i NEVER SEEN ANY OF THIS STUFF AND NEVER GOT MY STUFF THIS GONG ON THE BAB REVIEW SO THE NECT PERSON AND BE AWEAR OF THIS
If we do file a claim for this order, it will most likely be rejected by the carrier. They did state within the tracking details, that it was delivered to the address listed on the package. All customers should be aware that a claim will not be filed if they don't choose ground or priority shipping and add a signature to the order since it is listed within our shipping policy.
We will file a claim for the order as a courtesy. All claims/investigations may take 10-14 business days.
THAT WHAT I SAID I can not filed the claim you (the company) has to do it
Please follow up after that amount of time has passed. We should hear back from the carrier after 10-14 business days.
You have to make the claim I CAN NOT MAKE THE CLAIM
We will file a claim for the order as a courtesy. All claims/investigations may take 10-14 business days. Please follow up after that amount of time has passed. We should hear back from the carrier after 10-14 business days.
5:51 pm
Need proof that you file the claim

Larissa
Hi, how can we help you today?
************** I talk to FedEx and they you have to make the claim on this tracking number
They said you have to make the claim
Larissa has joined the conversation.
I will take a look at the order. May you provide the order number?
*******
May you confirm the shipping address?
81 N Allen St Albany, NY
*******
It appears the carrier has delivered the order to that location.
Was signature added to this order? If the protocol below was not followed to protect this package we would be unable to assist. https://www.ebonyline.com/shipping-policy/ We are not liable for lost or stolen packages after they have been marked as ''delivered'' by the carrier. Flat-rate & Free Shipping packages do not qualify to add, ( signature required) at an additional cost. To insure your package you must select FedEx Ground or Priority Mail must be paid for and selected. You must then email *******@ebonyline.com to add signature at an additional cost.
Yes I was told this after thee facts I did do get the package I was told to contact FedEX and I did
They are saying you have to call them
We will not be able to file a claim for this order. We do state within our shipping policy, we are not liable for lost or stolen packages after they have been marked as ''delivered'' by the carrier.
This information is agreed to when the order is placed.
And make a claim not me because of the FedEx number is for you to call them
I AM OUT $140.00 DOLLARS THIS IS NOT RIGHT AND NOT FAIR
I apologize for the trouble. This information is listed within our shipping policy and is agreed to when the order is placed.
https://www.ebonyline.com/shipping-policy/
To insure your package you must select FedEx Ground or Priority Mail must be paid for and selected. You must then email *******@ebonyline.com to add signature at an additional cost.
SO YOU WILL MAKE THE CLAIM AND GET THE MONEY BECAUSE I CALL TO SAY I NEVER GOT IT THE TYPE OF FEDEX TRACKING NUMBER YOU HAVE I CAN NOT MAKE THE CLAIM YOU HAVE TO MAKE IT SO MAKE THE CLAIM FOR ME
I NEVER READ ANYTHING TO SAY YOU OR NOT RESPONEABLE I DI YOU FREE SHIPPING FOR MY ORDER
I DID SEE FREE SHIPPING
We are unable to file a claim or refund the order as you did not select ground or priority shipping. You also did not contact us after the order was placed to add a signature to ensure the order.
This information is listed within the terms and conditions. Once you place the order you are agreeing that you have read and accepted the terms to our policy.
THIS COMPANY IS SO UNFAIR
I'm sorry you feel this way. The information is there for you to read. It is unfair to our company to have this policy in place and it not be followed.
I SPENT $140.00 DOLLARS AND ALL YOU HE COMPANY IS SAYING IT THE POLICY WHAT ABOUT ME i NEVER SEEN ANY OF THIS STUFF AND NEVER GOT MY STUFF THIS GONG ON THE BAB REVIEW SO THE NECT PERSON AND BE AWEAR OF THIS
If we do file a claim for this order, it will most likely be rejected by the carrier. They did state within the tracking details, that it was delivered to the address listed on the package. All customers should be aware that a claim will not be filed if they don't choose ground or priority shipping and add a signature to the order since it is listed within our shipping policy.
We will file a claim for the order as a courtesy. All claims/investigations may take 10-14 business days.
THAT WHAT I SAID I can not filed the claim you (the company) has to do it
Please follow up after that amount of time has passed. We should hear back from the carrier after 10-14 business days.
You have to make the claim I CAN NOT MAKE THE CLAIM
We will file a claim for the order as a courtesy. All claims/investigations may take 10-14 business days. Please follow up after that amount of time has passed. We should hear back from the carrier after 10-14 business days.
5:51 pm
Need proof that you file the claim

Larissa
Hi, how can we help you today?
************** I talk to FedEx and they you have to make the claim on this tracking number
They said you have to make the claim
Larissa has joined the conversation.
I will take a look at the order. May you provide the order number?
*******
May you confirm the shipping address?
81 N Allen St Albany, NY
*******
It appears the carrier has delivered the order to that location.
Was signature added to this order? If the protocol below was not followed to protect this package we would be unable to assist. https://www.ebonyline.com/shipping-policy/ We are not liable for lost or stolen packages after they have been marked as ''delivered'' by the carrier. Flat-rate & Free Shipping packages do not qualify to add, ( signature required) at an additional cost. To insure your package you must select FedEx Ground or Priority Mail must be paid for and selected. You must then email *******@ebonyline.com to add signature at an additional cost.
Yes I was told this after thee facts I did do get the package I was told to contact FedEX and I did
They are saying you have to call them
We will not be able to file a claim for this order. We do state within our shipping policy, we are not liable for lost or stolen packages after they have been marked as ''delivered'' by the carrier.
This information is agreed to when the order is placed.
And make a claim not me because of the FedEx number is for you to call them
I AM OUT $140.00 DOLLARS THIS IS NOT RIGHT AND NOT FAIR
I apologize for the trouble. This information is listed within our shipping policy and is agreed to when the order is placed.
https://www.ebonyline.com/shipping-policy/
To insure your package you must select FedEx Ground or Priority Mail must be paid for and selected. You must then email *******@ebonyline.com to add signature at an additional cost.
SO YOU WILL MAKE THE CLAIM AND GET THE MONEY BECAUSE I CALL TO SAY I NEVER GOT IT THE TYPE OF FEDEX TRACKING NUMBER YOU HAVE I CAN NOT MAKE THE CLAIM YOU HAVE TO MAKE IT SO MAKE THE CLAIM FOR ME
I NEVER READ ANYTHING TO SAY YOU OR NOT RESPONEABLE I DI YOU FREE SHIPPING FOR MY ORDER
I DID SEE FREE SHIPPING
We are unable to file a claim or refund the order as you did not select ground or priority shipping. You also did not contact us after the order was placed to add a signature to ensure the order.
This information is listed within the terms and conditions. Once you place the order you are agreeing that you have read and accepted the terms to our policy.
THIS COMPANY IS SO UNFAIR
I'm sorry you feel this way. The information is there for you to read. It is unfair to our company to have this policy in place and it not be followed.
I SPENT $140.00 DOLLARS AND ALL YOU HE COMPANY IS SAYING IT THE POLICY WHAT ABOUT ME i NEVER SEEN ANY OF THIS STUFF AND NEVER GOT MY STUFF THIS GONG ON THE BAB REVIEW SO THE NECT PERSON AND BE AWEAR OF THIS
If we do file a claim for this order, it will most likely be rejected by the carrier. They did state within the tracking details, that it was delivered to the address listed on the package. All customers should be aware that a claim will not be filed if they don't choose ground or priority shipping and add a signature to the order since it is listed within our shipping policy.
We will file a claim for the order as a courtesy. All claims/investigations may take 10-14 business days.
THAT WHAT I SAID I can not filed the claim you (the company) has to do it
Please follow up after that amount of time has passed. We should hear back from the carrier after 10-14 business days.
You have to make the claim I CAN NOT MAKE THE CLAIM
We will file a claim for the order as a courtesy. All claims/investigations may take 10-14 business days. Please follow up after that amount of time has passed. We should hear back from the carrier after 10-14 business days.
5:51 pm
Need proof that you file the claim
Please DONT TRY AND SPEND YOUR MONEY WITH THIS COMPANY AS OF TODAY:
I got back to that company with them not giving me anything not even my money, merchandise or Claim number to try and locate my package STAY AWAY FROM THIS COMPANY ANY THING OVER $50.00 DOLLARS THEY KEEP

I LIKE ORDERING WIGS FROM EBONYLINE THEY ARE NOT AS EXPENSIVE AS OTHER STORES AND THEIR WIGS LOOK NICE.

The wig I ordered was wonderful it came very quickly and the customer service was wonderful! Thank you DAEJONNA D

Excellent service, especially fromDAEJONNA D. Always great quality products and quick delivery and great value

I placed an order and received an email saying it had left the warehouse and was on the way. A tracking number was included. I have checked with USPS tracking daily. Post Office says the number was generated but the package has yet to arrive to begin the shipping process. Company keeps saying its on the way and they will investigate. Ordered 10/18/21 as of 11/8/21 Post office has NOTHING and neither do I.
Order at your own risk!
Tracking Number: *********************
Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available.

<Status
Shipping Label Created, USPS Awaiting Item
October 18,2021 at 4:05 pm>> THIS IS AS OF TODAY 11/8

DAEJONNA D provided me with a fabulous experience. I will def be a repeat shopper. Thanks DAEJONNA D