Performa P.

Took a chance to order with this business twice during Nov 2022. The total of both orders amounted to about $265 or a little more. Pros is that the item prices are attractive, it ships free for over $70 and the site is informative. Items arrived boxed. Con is the long wait to receive tracking info to actually receiving the order. In addition, seller doesn't inspect every item shipped, therefore discrepancies! There was an item (wig) which was crafted poorly in one of the orders, perhaps the packer thought there being more than a few items in the order, could slip a faulty one in?! The matter was raised to customer service within 24hrs of receiving. Customer service authorized a return on the condition the item is returned (customer responsible for return shipping fees) with the intention of deducting 20% restocking fees. I don't know what you think? But it sounds opportunistic!

An item that is defective/not as described should be the sellers responsibility and the seller should provide the returns shipping label. Overall the quality of wigs received is good but customer service interaction and care gives the result of 3* and that is just barely with this experience. IF you wish to order with this company, I suggest you keep a record of the order, do not expect your item to be shipped within 1-2 weeks and if there's a discrepancy do not wait for the seller to correct it, go through your payment provider/bank. Daejonna D a rep for the business has been the one dealing with the 2 orders placed and it seems like Daejonna D needs to improve in practicing customer care too. Today is xmas day, still awaiting the refund through payment method provider whilst Ebonyline has received the return back for at least 8-10 days going. The pictures below show the discrepancy of the item (loose threading and weft showing on the lace of cap construction). Putting a customer through such lengthy process is not worthwhile to your business - Ebonyline! The site exist and so do the products (although the store has products that aren't in stock from another previous experience). Luckily, previous reviews has helped be cautious. Keeping personal info concealed, of course Ebonyline may reach out personally about this particular order (******* #EBO*******) via email and refund the full fees for this returned item accurately without further delay.