EbonyOnline Reviews Summary
The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
This summary is generated by AI, based on text from customer reviews
I am an avid wig wearer (lol) and Ebonyline always has a great selection of wigs as even more amazing prices and the customer service is awesome. I have been ordering for years and have always been pleasantly surprised.
I have been a long standing customer of Ebonyline and have enjoyed the quality of my purchases but especially the great customer service experienced with DAEJONNA D. Thank you!
Thank you Tanya, we are glad Daejonna was able to help you. Thank you for shopping with Us!
Mjchelle answered my questions quick and easily. She is very appreciated, thank y'all! It took no time for a response back.
Thank you Malia, we appreciate your positive rating.
Their customer service was amazing. They were great to order from. Will continue to order from them.
Christina,
We appreacite you for taking the time out of your day to write us a positive review.
Thank you for being a loyal customer!
They were doing ok last year with shipping orders out. Now they false advertise their same-day shipping and almost every order I've placed gets shipped out 4-5 days later with an excuse of how it's still within the "24hour" window. Also sometimes the product is not in stock as advertised so it won't be shipped out until about a week later instead of same-day as promised as well. This has caused me problems with my own clientele. I try to avoid buying from them unless they have something no one else does.
Briana,
We're glad you are content with our reward system and we appreacite your feedback.
Thank you for being a loyal customer!
Thanks so much. Customer service was great and very helpful. Daejonna D was the person that helped me. Thanks for your patience
Abi,
We're glad you are content with our customer service and we appreacite you for taking the time out of your day to write us a positve review!
Thank you, DAEJONNA D…. The variety of products on this website is AMAZING. Products look exactly like the website. Beautiful, well packaged and shipping is so fast!
Thank you for taking the time to share your positive feedback.
I have made multiple orders with this company, great results each time. Today I emailed with a question about shipping. Daejonna D responded almost instantly and provided me with the information requested. Great customer service.
Shamieka,
Thank you for taking the time out of your day to write us a positive review. We're glad our customer representative Dae was able to assist you.
Been a loyal customer for years. Recently did not recd my order, and they refused to replace or refund. Very disappointed in this company. Filed a dispute thru PayP** and they refunded money immediately.
Hello,
We are sorry to hear you were not satisfied. Unfortunately if you voided the return policy this is the reason it would make your items non returnable.
We do highly recommend reviewing the policy prior to submitting and agreeing to the terms and conditions.
Ordered two of the Braided Butterfly Locs unit for myself and my mom, and WE IT! (Shanteria Williams/Order#s: *******/*******)
Larissa, thanks for the help!
Shanteria,
Amazing!
We're glad out customer representative Larissa was able to assist you with order. Thank you for taking the time out of your day to write us a positive review along with a picture.
They had amazing service will definitely buy from them again they fixed all the problems that i had
Favour,
We appreacite your positive review. We hope to hear from you again soon!
Great prices, Fast shipping. DaejonnaD and Staff Thank You. A customer for life. Never had A problem.
Frank,
We're glad our customer representative Daejonna was able to assist you and we hope to hear from you again!
Quality hair product and definite customer consideration with regards to shipping time by (DAEJONNA D) So very patient and polite.
Dana,
We appreacite the time you took to write us a positive review and we hope to hear from you again soon!
I love this company they're so helpful Larissa tool great care of me when I wanted to make last minute changes to my order she was so nice to me the prices are great and I love the shipping prices this is my favorite company to purchase from They always have a lot of wigs in stock I would highly suggest checking out their YouTube channel for wig reviews I always see wigs I want before I purchase
Troychelle,
Thank you for taking the time out of your day to write us a positve review.
We hope to hear from you again soon!
Customer service contacted me to let me know that an item I order was out of stock. Michelle was extremely helpful and we worked everything out quickly. I recommend ebonyonline very highly.
Lisa,
We're glad our customer representative Michelle was able to assit you. Thank you for taking the time out of your day to write us a positive review.
Michelle with Ebonyline was so helpful with one of my online orders. They reply fast and know the best way to resolve any problem. And their sales are wonderful. Will definitely be shopping with them again!
Shaquita,
We're glad our customer representative Michelle was able to assit you with your order.
Thank you for sharing your positve experience.
I love Ebonyline and their customer service Daejonna was very helpful and polite and I will definetley shop again
Stephanie,
We're glad our customer representative Daejonna was able to assist you.
We hope to hear from you soon!
I absolutely love the hair, they prices are amazing and fast shipping.
Thank you and I will definitely be buying more from that website.
Stephanie M,
Amazing!
Thank you for sharing pictures and positive review.
Fabulous experience with Ebonyline. Customer service with DAEJONNA D was excellent! My delivery was super quick and the hair is top quality. Very happy!
Hello Fiona,
We are glad our customer representative Daejonna was able to assit you and we hope to hear from you soon!
Ebonyline is a very nice website. I have been ordering with them for a couple of years. They have all the latest wigs and hair care products. Shipping is great and very fast
Jaedonna D works in Customer service dept she is great answered all questions. I would recommend Ebonyline to anyone,
Jamila,
We appreacite your honest review and for taking the time out of your day to write us a postive review.
We are glad to have you as customer!
About the Business
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Misheila,
We appreciate the time you took to write us a positive review and Thank you for being a valued customer!