EbonyOnline Questions & Answers

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Here’s what consumers have asked with answers from EbonyOnline staff and previous consumers.

10 questions answered

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Question:

Are the products from ebonyonline really worth the money? Are the products from ebonyonline really worth the money?

Answer:

No, You will never receive your package, go to Sams Beauty and order!

By Jasmine S. over a year old

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Question:

Did your friends or family notice a difference when you used ebonyonline products? Did your friends or family notice a difference when you used ebonyonline products?

Answer:

Our wigs come directly from name brands and they are not imitation. We are proud to say that we do not sell cheaply made products.

By Ebony l., over a year old

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Question:

Did you experience any bad reactions from using ebonyonline? Did you experience any bad reactions from using ebonyonline?

Answer:

No I have not had any negative issues ordering from EbonyLine

By Lavonia G. over a year old

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Question:

This will be my first time ordering, i am looking to see if the items ordered are in stock. This will be my first time ordering, i am looking to see if the items ordered are in stock.

Answer:

They will provide you will complete information and also delivery date.

By Shoshanna A. over a year old

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Question:

Will you provide a tracking information link on your website, e.g. usps or fedex tracking number? Will you provide a tracking information link on your website, e.g. usps or fedex tracking number?

Answer:

Tracking Number(s): 61290988116522405530 Order # 1575676 COMPLETE May 6,2022 Reorder Print Items Ordered Invoices Order Shipments Track All Shipments Print All Shipments Shipment #0011867 Print ShipmentTrack this shipment Tracking Number(s): 61290988116522405530 Items Shipped Product Name SKU Qty Shipped Freetress Equal Invisible L Part Wig CHASTY Color OP27 +$2.00

By Lavonia G. over a year old

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Question:

Why do i have to send photo id? i find this very weird. never have i ever done that before on any other website Why do i have to send photo id? i find this very weird. never have i ever done that before on any other website

Answer:

It is same as stores asking your id for credit cad sometimes. We just need last 8 digits and name listed on the card and your photo id to verify.

By Ebony l., over a year old

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Question:

Hi, where on the platform do enter shipping method. my order seems not be processing due to this. thanks

Answer:

Can you provide the order number to better assist you? Thank you

By Ebony l., over a year old

Question:

Why do i have to send a picture of my id and card number? seems really suspicious &' i can have the whole website shut down. i already emailed you! Why do i have to send a picture of my id and card number? seems really suspicious &' i can have the whole website shut down. i already emailed you!

Answer:

I have no answer but I was wondering too! What does my bust size and waist have to do with ordering a wig!

By Cynthia R. over a year old

Question:

I would like to request to track my order i made on the 6th of november. i still don't understand economy shipping, i hope you can explain it to me. I would like to request to track my order i made on the 6th of november. i still don't understand economy shipping, i hope you can explain it to me.

Answer:

Not sure about this. I don't know what economy shipping is.

By McKeeta A. over a year old

Question:

Hello, i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. ellen stewart

Answer:

I hope your issue was resolved. Next time, contact customer service at ask@ebonyline.com or 847-647-9791.

By Beaonna P. over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

EbonyOnline Questions & Answers

Are the products from ebonyonline really worth the money? Are the products from ebonyonline really worth the money?

Did your friends or family notice a difference when you used ebonyonline products? Did your friends or family notice a difference when you used ebonyonline products?

Did you experience any bad reactions from using ebonyonline? Did you experience any bad reactions from using ebonyonline?

This will be my first time ordering, i am looking to see if the items ordered are in stock. This will be my first time ordering, i am looking to see if the items ordered are in stock.

Will you provide a tracking information link on your website, e.g. usps or fedex tracking number? Will you provide a tracking information link on your website, e.g. usps or fedex tracking number?

Why do i have to send photo id? i find this very weird. never have i ever done that before on any other website Why do i have to send photo id? i find this very weird. never have i ever done that before on any other website

Hi, where on the platform do enter shipping method. my order seems not be processing due to this. thanks Hi, where on the platform do enter shipping method. my order seems not be processing due to this. thanks

Why do i have to send a picture of my id and card number? seems really suspicious &' i can have the whole website shut down. i already emailed you! Why do i have to send a picture of my id and card number? seems really suspicious &' i can have the whole website shut down. i already emailed you!

I would like to request to track my order i made on the 6th of november. i still don't understand economy shipping, i hope you can explain it to me. I would like to request to track my order i made on the 6th of november. i still don't understand economy shipping, i hope you can explain it to me.

Can’t see your question? Ask to get answers from the EbonyOnline staff and other customers.

Hi, where on the platform do enter shipping method. my order seems not be processing due to this. thanks