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Bonnie H.

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Experience: Beauty

Member since April 2021

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1 Review by Bonnie


This is my second time dealing with this company and once again my package did not arrive. The first time it never arrived to my house, which may have been a USPS issue and not Ebonyline; however, they were no help in attempting to get me a refund or file a claim with the postal service. It's been 2 months and nothing. The package was insured for $50 and the order was only $44, seems like a no-brainer. No response, no follow up, nothing. But I order another package from them with PRIORITY SHIP. 7 days later the hair is not here at all. I tell them to refund me the priority ship fee because its coming regular mail if it's already 7 days. They told me they can't help me. I'll never in my life buy anything from them again. Horrible customer service. There are too many vendors to even consider them again.

Tip for consumers:
If you need your items quickly do not order from this site. There is no such thing as Priority Mail.

Products used:
Same product just different vendor. I had to buy this hair twice.

Ebony l. – EbonyOnline Rep

Hello Bonnie H.

We apologize for any misunderstanding. I am unable to locate the order you are referring to since there isn't a complete name. Please email us me directly to Elvia@ebonyline.org for further immediate assistance.

Thank you!

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