Always professional as far as staff and the time they get back to you is impressive definitely my go too.
Love love my hair and was delivered very fast will be ordering again... the same because it works for me
In view of its magnificent help, I unquestionably love this site and its reaction time was extremely brisk. Genuinely shocking
Icki i.
We thank you very much for sharing your positive experience, this helps us to know when we are doing great as also!
Thank you for being a valued customer!
Super fast delivery. Lots of great options and extensive inventory to choose from. Larissa in chat service was so great
Hello,
Thank you for your positive feedback and we thank you for being a valued customer!
Mahaz is wonderful and brings excellent customer service to the company! I'm so excited to try my new wig!
We are very happy Mahaz could assist you with everything you needed. Thank you for your response!
My order arrived on time and the customer rep was very helpful. I'm always getting updates on new items.
Herlisha,
We appreciate your honest review. Thank you for shopping with us and being a valued customer!
Thanks Mahaz for being super helpful with my order and making sure I got what I needed. Very quickly
Hana,
We appreacite your feedback.
Thank you for shopping with us!
I love Ebonyline! I needed a wig last minute. The shipment arrived to me in two days. The pricing of their wigs are really good also.
Shawanda,
We are glad you received your order on time we hope to hear from you soon!
This website fits my budget! I have been having trouble finding the milky way q ue hair. Now I have it and at a reasonable price.
Slow service awesome product. Customer service ok but a little less than expected… Larissa asked to be mentioned.
Hello Melissa,
We appreacite your patience and honest review.
I have ordered many products and been pleased with all my past purchases and will continue shopping here
Love the product, prices and the customer service is excellent. Resolved my issues with a great response time
Nicole,
Thank you for sharing your positive feedback.
We strive to bring our customers the best pricing around!
I recently made a purchase on Ebonyline.com and Larissa was so helpful in assisting me! I absolutely love my wig and will be purchasing more!
Sherae,
This looks amazing on you! Thank you for being our valued customer and sharing your positive feedback.
I found the site by looking for a specific wig. I heard of Ebonyonline before. I thought the prices were great and not that they were too good to be true I just thought they were reasonable prices. The first order placed I canceled due to being overcharged for shipping. If you have to modify something like your address, telephone number or even credit card information the page seems to revert back to a setting for a higher shipping cost and you may not catch that before you click the confirm button. Also they may have coupons listed on their site but they won't be working.
So on my second order I decided to order 3 items and was excited to receive them in the mail. However, six days after placing my order I received an email stating my order had been modified because one of the items was unavailable. I was disappointed because essentially I ordered an item that was listed on the site as in stock and it was actually out of stock. But at the end of the day I thought hey, I'll just wait for my other things to arrive. After about a day or so I realized I still did not have a tracking number. I went ahead and reached out to customer service and I was told they had not shipped anything because they were waiting on me. Nowhere in the email does it state that I need to respond, that they need an OK etc. if an order has been "modified" that means the order should still be able to ship and a refund given. These people need to work on their customer service even when I was communicating with the rep via bear chat it was like I was communicating with someone that lacked logic and basic communication skills I will not be ordering from this company again.
We are sorry to hear you are not satisfied with out ordering and processing policy.
All the policy's are listed on the website which indicate that we do need 5-7 business days to order certain items from the supplier, in the event an item or more are not available then we would have to remove
And cancel from the order. Email does indicate to respond or reach out for more details.
I love the wigs I ordered from your company everyone thinks it's my real hair and I feel an air of important
Great experience love it was really fast shipping great hair and product hai lasted 2 days which what I was going for
Hello,
Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!
I have been purchasing from Ebonyline for several years. Great company and quick response times for both delivery and customer service.
Thanks for the quick response DAEJONNA D!
Hello Kisha,
Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!
Larissa and staff from Ebonyline awesome job great service and beautiful products I will be ordering again
Brenda,
Wow! Amazing.
We are happy to hear you are satisfied with our products and customer service. We appreacite you loyal customer.
Loved my beautiful wig. Perfect fit. Affordable cost and fast shipping. Works effortlessly with all my outfit
Nicole,
We are happy to hear how satisfied you are with your unit, please feel free to share images on under the product on the website.
Thank you for your support!
I love it arrived fast and the hair was so soft and pretty. This is a website I trust with a lot of my synthetic wigs
Jasmine,
We appreciate your honest review. Thank you for shopping with us and being a valued customer!
Answer: They are very nice its the customer service when something goes wrong they are very unprofessional like they are angry horrible not sure if there are diff call centers but HORRIBLE
Answer: Our wigs come directly from name brands and they are not imitation. We are proud to say that we do not sell cheaply made products.
Answer: No I have not had any negative issues ordering from EbonyLine
Answer: Tracking Number(s): 61290988116522405530 Order # 1575676 COMPLETE May 6,2022 Reorder Print Items Ordered Invoices Order Shipments Track All Shipments Print All Shipments Shipment #0011867 Print ShipmentTrack this shipment Tracking Number(s): 61290988116522405530 Items Shipped Product Name SKU Qty Shipped Freetress Equal Invisible L Part Wig CHASTY Color OP27 +$2.00
Answer: It is same as stores asking your id for credit cad sometimes. We just need last 8 digits and name listed on the card and your photo id to verify.
Answer: Can you provide the order number to better assist you? Thank you
Answer: I have no answer but I was wondering too! What does my bust size and waist have to do with ordering a wig!
Answer: Not sure about this. I don't know what economy shipping is.
Answer: They will provide you will complete information and also delivery date.
EbonyOnline has a rating of 4.1 stars from 828 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EbonyOnline most frequently mention customer service, beauty supply and timely manner. EbonyOnline ranks 4th among Hair Extensions sites.
Talia,
We appreacite the positve review. We hope to hear from you soon!