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EbonyOnline

How would you rate EbonyOnline?
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Wisconsin
1 review
0 helpful votes
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Good Place for hair
November 16, 2021

Always professional as far as staff and the time they get back to you is impressive definitely my go too.

Date of experience: November 16, 2021
Ebony l. EbonyOnline Rep
over a year old

Talia,

We appreacite the positve review. We hope to hear from you soon!

Iowa
1 review
0 helpful votes
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Great 27 piece
November 16, 2021

Love love my hair and was delivered very fast will be ordering again... the same because it works for me

Date of experience: November 15, 2021
Pakistan
5 reviews
1 helpful vote
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In view of its magnificent help, I unquestionably love this site and its reaction time was extremely brisk. Genuinely shocking

Date of experience: January 20, 2021
Ebony l. EbonyOnline Rep
over a year old

Icki i.

We thank you very much for sharing your positive experience, this helps us to know when we are doing great as also!

Thank you for being a valued customer!

New York
2 reviews
0 helpful votes
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A++++
February 17, 2023

Super fast delivery. Lots of great options and extensive inventory to choose from. Larissa in chat service was so great

Date of experience: February 15, 2023
Ebony l. EbonyOnline Rep
over a year old

Hello,

Thank you for your positive feedback and we thank you for being a valued customer!

Virginia
1 review
1 helpful vote
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A++
January 6, 2023

Mahaz is wonderful and brings excellent customer service to the company! I'm so excited to try my new wig!

Date of experience: January 6, 2023
Ebony l. EbonyOnline Rep
over a year old

We are very happy Mahaz could assist you with everything you needed. Thank you for your response!

Texas
1 review
0 helpful votes
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My order arrived on time and the customer rep was very helpful. I'm always getting updates on new items.

Date of experience: October 28, 2021
Ebony l. EbonyOnline Rep
over a year old

Herlisha,

We appreciate your honest review. Thank you for shopping with us and being a valued customer!

Illinois
1 review
0 helpful votes
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Thanks Mahaz for being super helpful with my order and making sure I got what I needed. Very quickly

Date of experience: July 7, 2021
Ebony l. EbonyOnline Rep
over a year old

Hana,
We appreacite your feedback.

Thank you for shopping with us!

Texas
1 review
0 helpful votes
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My go to!
January 21, 2022

I love Ebonyline! I needed a wig last minute. The shipment arrived to me in two days. The pricing of their wigs are really good also.

Date of experience: January 20, 2022
Ebony l. EbonyOnline Rep
over a year old

Shawanda,

We are glad you received your order on time we hope to hear from you soon!

Alabama
1 review
0 helpful votes
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This website fits my budget! I have been having trouble finding the milky way q ue hair. Now I have it and at a reasonable price.

Date of experience: June 23, 2021
Illinois
1 review
0 helpful votes
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Good product
January 11, 2022

Slow service awesome product. Customer service ok but a little less than expected… Larissa asked to be mentioned.

Date of experience: January 11, 2022
Ebony l. EbonyOnline Rep
over a year old

Hello Melissa,

We appreacite your patience and honest review.

New Mexico
1 review
0 helpful votes
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I have ordered many products and been pleased with all my past purchases and will continue shopping here

Date of experience: March 21, 2023
North Carolina
1 review
0 helpful votes
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Great experience
August 18, 2021

Love the product, prices and the customer service is excellent. Resolved my issues with a great response time

Date of experience: August 18, 2021
Ebony l. EbonyOnline Rep
over a year old

Nicole,

Thank you for sharing your positive feedback.

We strive to bring our customers the best pricing around!

New Jersey
1 review
0 helpful votes
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Amazing service and products!
May 6, 2022

I recently made a purchase on Ebonyline.com and Larissa was so helpful in assisting me! I absolutely love my wig and will be purchasing more!

Date of experience: May 6, 2022
Ebony l. EbonyOnline Rep
over a year old

Sherae,
This looks amazing on you! Thank you for being our valued customer and sharing your positive feedback.

Florida
21 reviews
17 helpful votes
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I found the site by looking for a specific wig. I heard of Ebonyonline before. I thought the prices were great and not that they were too good to be true I just thought they were reasonable prices. The first order placed I canceled due to being overcharged for shipping. If you have to modify something like your address, telephone number or even credit card information the page seems to revert back to a setting for a higher shipping cost and you may not catch that before you click the confirm button. Also they may have coupons listed on their site but they won't be working.

So on my second order I decided to order 3 items and was excited to receive them in the mail. However, six days after placing my order I received an email stating my order had been modified because one of the items was unavailable. I was disappointed because essentially I ordered an item that was listed on the site as in stock and it was actually out of stock. But at the end of the day I thought hey, I'll just wait for my other things to arrive. After about a day or so I realized I still did not have a tracking number. I went ahead and reached out to customer service and I was told they had not shipped anything because they were waiting on me. Nowhere in the email does it state that I need to respond, that they need an OK etc. if an order has been "modified" that means the order should still be able to ship and a refund given. These people need to work on their customer service even when I was communicating with the rep via bear chat it was like I was communicating with someone that lacked logic and basic communication skills I will not be ordering from this company again.

Date of experience: January 29, 2022
Ebony l. EbonyOnline Rep
over a year old

We are sorry to hear you are not satisfied with out ordering and processing policy.

All the policy's are listed on the website which indicate that we do need 5-7 business days to order certain items from the supplier, in the event an item or more are not available then we would have to remove
And cancel from the order. Email does indicate to respond or reach out for more details.

Illinois
1 review
2 helpful votes
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I love the wigs I ordered from your company everyone thinks it's my real hair and I feel an air of important

Date of experience: May 30, 2023
Arizona
0 reviews
0 helpful votes
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Great
June 26, 2022

Great experience love it was really fast shipping great hair and product hai lasted 2 days which what I was going for

Date of experience: June 25, 2022
Ebony l. EbonyOnline Rep
over a year old

Hello,
Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!

Pennsylvania
1 review
0 helpful votes
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Ebonyline Rocks!
April 30, 2022

I have been purchasing from Ebonyline for several years. Great company and quick response times for both delivery and customer service.
Thanks for the quick response DAEJONNA D!

Date of experience: April 29, 2022
Ebony l. EbonyOnline Rep
over a year old

Hello Kisha,
Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!

Tennessee
1 review
0 helpful votes
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Awesome
November 4, 2021

Larissa and staff from Ebonyline awesome job great service and beautiful products I will be ordering again

Date of experience: November 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Brenda,

Wow! Amazing.

We are happy to hear you are satisfied with our products and customer service. We appreacite you loyal customer.

California
2 reviews
0 helpful votes
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Love my wig
October 15, 2021

Loved my beautiful wig. Perfect fit. Affordable cost and fast shipping. Works effortlessly with all my outfit

Date of experience: October 14, 2021
Ebony l. EbonyOnline Rep
over a year old

Nicole,

We are happy to hear how satisfied you are with your unit, please feel free to share images on under the product on the website.

Thank you for your support!

New Jersey
1 review
1 helpful vote
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Cheap Great Quality Qigs
December 11, 2021

I love it arrived fast and the hair was so soft and pretty. This is a website I trust with a lot of my synthetic wigs

Date of experience: December 11, 2021
Ebony l. EbonyOnline Rep
over a year old

Jasmine,

We appreciate your honest review. Thank you for shopping with us and being a valued customer!

Overview

EbonyOnline has a rating of 4.1 stars from 828 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EbonyOnline most frequently mention customer service, beauty supply and timely manner. EbonyOnline ranks 4th among Hair Extensions sites.

service
363
value
355
shipping
349
returns
216
quality
339
This company does not typically respond to reviews
+204