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EbonyOnline

How would you rate EbonyOnline?
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North Carolina
1 review
0 helpful votes
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Larissa rocks
June 26, 2023

I had a series of questions and larrisa answered them to the best of her abilities. She was also very patient with my concerns

Date of experience: June 26, 2023
California
1 review
0 helpful votes
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Amazing!
November 15, 2022

I really love ebonyline! The shipping is super fast and products are always good quality! <3 and they also have a great selection for hair! MAHAZ

Date of experience: November 15, 2022
Ebony l. EbonyOnline Rep
over a year old

Hello,

Thank you for shopping with us and being a valued customer! We appreciate your feedback.

New York
2 reviews
0 helpful votes
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A wide selection of brands for great pricing that usually sell out fast in the local beauty supply and customer service thank you MAHAZ for always returning emails expediently

Date of experience: September 29, 2021
Pennsylvania
1 review
0 helpful votes
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Thanks Daejonna D. For helping get my order when the item was sold out. And very Professional and I will be purchasing again.

Date of experience: March 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Dear Toya Jackson,
Sharon,
It is always nice to hear from our satisfied customers.
Thank you for sharing your positive feedback!

North Carolina
1 review
0 helpful votes
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Good service
August 9, 2023

Thanks Mahaz for good service. I recieved so many compliments. Every time i get ready to change my hair it looks even better

Date of experience: August 9, 2023
Georgia
1 review
0 helpful votes
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Not bad!
January 17, 2019

I've had nothing but satisfaction from ebonyline. The wigs are really cute and the customer service is great. Very professional. Thank you!

Date of experience: January 17, 2019
Wisconsin
1 review
0 helpful votes
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Great Customer Service
December 2, 2022

The most helpful team I've come to meet when it comes to online ordering. Daejonna is super resourceful and so professional!

Date of experience: December 2, 2022
Ebony l. EbonyOnline Rep
over a year old

We are so glad Daejonna could assist you, thank you for your feedback!

Pennsylvania
1 review
1 helpful vote
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The bomb
April 11, 2019

Im very happy with ebonyline. I received help from Desiree and she is the best. Thanks ebonyline for your great service.

Date of experience: April 11, 2019
Ebony l. EbonyOnline Rep
over a year old

Sophia,

We thank you so much for your honest feedback!

Customer Support Team <3

Maryland
1 review
0 helpful votes
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Chatting
December 15, 2022

I chatted with Dae. Great customer service. I wanted to know about a specific wig and my questio. Easy answered professionally

Date of experience: December 13, 2022
Ebony l. EbonyOnline Rep
over a year old

Hello,

Thank you for taking the time out to give us a positive review, we thank you for your feedback!

New York
2 reviews
0 helpful votes
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Every wig I buy is very high quality, been buying wig for years from ebonyline they always have good pricing

Date of experience: July 24, 2021
Ebony l. EbonyOnline Rep
over a year old

Dee,

Thank you for sharing your positive experience!

Massachusetts
1 review
0 helpful votes
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Love
May 27, 2021

In love with this site! The wigs are awesome and the weaves too bombbbbb! I ordered almost every other week

Date of experience: May 27, 2021
Ebony l. EbonyOnline Rep
over a year old

Chahara,

We love having you as a customer!

Thank you for taking the time to share your positive feedback.

North Carolina
1 review
0 helpful votes
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Daejonna D. Communicated via email to me until we came up with a solution I was happy with, very satisfied.

Date of experience: May 6, 2021
Ebony l. EbonyOnline Rep
over a year old

Mary,

Thank you for taking your time to write this review.

We love having you as a customer!

Texas
1 review
0 helpful votes
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Awesome service
June 2, 2019

I love Ebony Online. They have great prices and ship orders fast. Winnah is very friendly and customer service oriented!

Date of experience: May 31, 2019
Ohio
1 review
0 helpful votes
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Last a few days
July 31, 2023

Cute for a few days, the hair is synthetic so it won't last long, tangles easy but is super cute, I got the up down

Date of experience: July 31, 2023
California
1 review
0 helpful votes
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My daughter bought me a wig for Christmas after I saw it advertised on social media. I was excited to try the wig since I just started to wear them after cutting my locks off that I had been growing for 7 years. I emailed and was told so sorry it had been to long. So I live chatted with Dae and she was very Flippant and nonchalant in the chat. I was told that the wig was bought 20 days ago so couldn't be returned. The reason for the return was that I followed the manufactored directions on the box the wig came in and after I cool water and mild shampooed it. I laid it flat to dry. The wig dried it was nappy, tangled. I can't wear a ball of hair wig. I was told that it was to late and I could not return it. The chat read as if Dae thought that false advertising was humorous. I followed the directions and was excited to be cute in the wig. I'm so disappointed that ebonyline.com doesn't stand behind their product. How do you check a wig, that was supposed to be a gift for Christmas for your mom? Ridiculous! The surprise would have been ruined. Now the the whole experience with ebonyline.com is ruined. " Should have checked it. Have a good day. " per Dae... smh...

Date of experience: December 29, 2022
Ebony l. EbonyOnline Rep
over a year old

Hello,

Please understand that our reps follow our policy in place 100%. As we do understand you felt this way, we still have a policy in place for issues like this. You waited 20 days to report any issues. We only allow 7 days for any returns or issues to be reported. Our policy states:

MISTAKE OR FAULTY CLAIMS
Please inspect your order upon reception and contact us immediately within 24 hours of delivery if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Quality control inspections are performed before the product is shipped.

We appreciate your feedback but there are policies in place to avoid issues like this. Thank you!

Maryland
1 review
0 helpful votes
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Excellent Service
October 23, 2021

I've always had good experiences with Ebonyline. Orders have not been delayed and always delivered within a reasonable timeframe.

Date of experience: October 23, 2021
Ebony l. EbonyOnline Rep
over a year old

Dianne,

We appreciate your honest review. Thank you for shopping with us and being a valued customer!

Virginia
1 review
0 helpful votes
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Awesome!
April 28, 2019

Desiree was lovely, quick, kind and efficient! Truly top notch service, knowledgable and ready to act with my request.

Date of experience: April 26, 2019
Tennessee
1 review
0 helpful votes
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Repeat customer
December 30, 2022

Shipping was fast, customer service provided by Daejonna D was top notch. Definitely my go to website for hair.

Date of experience: December 29, 2022
Ebony l. EbonyOnline Rep
over a year old

Thank you Chantel for your feedback, we look forward to hearing from you again!

Texas
1 review
0 helpful votes
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Great
February 9, 2023

Larissa was great at answering my questions! Ebonyline always ships my orders promptly, and looks just like the pic.

Date of experience: February 8, 2023
Ebony l. EbonyOnline Rep
over a year old

Hello,

We are very glad to hear our rep Larissa assisted you. Thank you for your response.

Georgia
1 review
0 helpful votes
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I love EbonyOnline. Great service and very response and helpful support team. Daejonna D helped resolve my issue expeditiously.

Date of experience: July 13, 2021
Ebony l. EbonyOnline Rep
over a year old

Carmen,

We are glad our customer representative Dae was able to help you with your order. Thank you for taking time out your day to write us a positive review.

We hope to hear from you again soon!

Overview

EbonyOnline has a rating of 4.1 stars from 828 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EbonyOnline most frequently mention customer service, beauty supply and timely manner. EbonyOnline ranks 4th among Hair Extensions sites.

service
363
value
355
shipping
349
returns
216
quality
339
This company does not typically respond to reviews
+204