I had a series of questions and larrisa answered them to the best of her abilities. She was also very patient with my concerns
I really love ebonyline! The shipping is super fast and products are always good quality! <3 and they also have a great selection for hair! MAHAZ
A wide selection of brands for great pricing that usually sell out fast in the local beauty supply and customer service thank you MAHAZ for always returning emails expediently
Thanks Daejonna D. For helping get my order when the item was sold out. And very Professional and I will be purchasing again.
Dear Toya Jackson,
Sharon,
It is always nice to hear from our satisfied customers.
Thank you for sharing your positive feedback!
Thanks Mahaz for good service. I recieved so many compliments. Every time i get ready to change my hair it looks even better
I've had nothing but satisfaction from ebonyline. The wigs are really cute and the customer service is great. Very professional. Thank you!
The most helpful team I've come to meet when it comes to online ordering. Daejonna is super resourceful and so professional!
We are so glad Daejonna could assist you, thank you for your feedback!
Im very happy with ebonyline. I received help from Desiree and she is the best. Thanks ebonyline for your great service.
Sophia,
We thank you so much for your honest feedback!
Customer Support Team <3
I chatted with Dae. Great customer service. I wanted to know about a specific wig and my questio. Easy answered professionally
Hello,
Thank you for taking the time out to give us a positive review, we thank you for your feedback!
Every wig I buy is very high quality, been buying wig for years from ebonyline they always have good pricing
Dee,
Thank you for sharing your positive experience!
In love with this site! The wigs are awesome and the weaves too bombbbbb! I ordered almost every other week
Chahara,
We love having you as a customer!
Thank you for taking the time to share your positive feedback.
Daejonna D. Communicated via email to me until we came up with a solution I was happy with, very satisfied.
Mary,
Thank you for taking your time to write this review.
We love having you as a customer!
I love Ebony Online. They have great prices and ship orders fast. Winnah is very friendly and customer service oriented!
Cute for a few days, the hair is synthetic so it won't last long, tangles easy but is super cute, I got the up down
My daughter bought me a wig for Christmas after I saw it advertised on social media. I was excited to try the wig since I just started to wear them after cutting my locks off that I had been growing for 7 years. I emailed and was told so sorry it had been to long. So I live chatted with Dae and she was very Flippant and nonchalant in the chat. I was told that the wig was bought 20 days ago so couldn't be returned. The reason for the return was that I followed the manufactored directions on the box the wig came in and after I cool water and mild shampooed it. I laid it flat to dry. The wig dried it was nappy, tangled. I can't wear a ball of hair wig. I was told that it was to late and I could not return it. The chat read as if Dae thought that false advertising was humorous. I followed the directions and was excited to be cute in the wig. I'm so disappointed that ebonyline.com doesn't stand behind their product. How do you check a wig, that was supposed to be a gift for Christmas for your mom? Ridiculous! The surprise would have been ruined. Now the the whole experience with ebonyline.com is ruined. " Should have checked it. Have a good day. " per Dae... smh...
Hello,
Please understand that our reps follow our policy in place 100%. As we do understand you felt this way, we still have a policy in place for issues like this. You waited 20 days to report any issues. We only allow 7 days for any returns or issues to be reported. Our policy states:
MISTAKE OR FAULTY CLAIMS
Please inspect your order upon reception and contact us immediately within 24 hours of delivery if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Quality control inspections are performed before the product is shipped.
We appreciate your feedback but there are policies in place to avoid issues like this. Thank you!
I've always had good experiences with Ebonyline. Orders have not been delayed and always delivered within a reasonable timeframe.
Dianne,
We appreciate your honest review. Thank you for shopping with us and being a valued customer!
Desiree was lovely, quick, kind and efficient! Truly top notch service, knowledgable and ready to act with my request.
Shipping was fast, customer service provided by Daejonna D was top notch. Definitely my go to website for hair.
Thank you Chantel for your feedback, we look forward to hearing from you again!
Larissa was great at answering my questions! Ebonyline always ships my orders promptly, and looks just like the pic.
Hello,
We are very glad to hear our rep Larissa assisted you. Thank you for your response.
I love EbonyOnline. Great service and very response and helpful support team. Daejonna D helped resolve my issue expeditiously.
Carmen,
We are glad our customer representative Dae was able to help you with your order. Thank you for taking time out your day to write us a positive review.
We hope to hear from you again soon!
Answer: They are very nice its the customer service when something goes wrong they are very unprofessional like they are angry horrible not sure if there are diff call centers but HORRIBLE
Answer: Our wigs come directly from name brands and they are not imitation. We are proud to say that we do not sell cheaply made products.
Answer: No I have not had any negative issues ordering from EbonyLine
Answer: Tracking Number(s): 61290988116522405530 Order # 1575676 COMPLETE May 6,2022 Reorder Print Items Ordered Invoices Order Shipments Track All Shipments Print All Shipments Shipment #0011867 Print ShipmentTrack this shipment Tracking Number(s): 61290988116522405530 Items Shipped Product Name SKU Qty Shipped Freetress Equal Invisible L Part Wig CHASTY Color OP27 +$2.00
Answer: It is same as stores asking your id for credit cad sometimes. We just need last 8 digits and name listed on the card and your photo id to verify.
Answer: Can you provide the order number to better assist you? Thank you
Answer: I have no answer but I was wondering too! What does my bust size and waist have to do with ordering a wig!
Answer: Not sure about this. I don't know what economy shipping is.
Answer: They will provide you will complete information and also delivery date.
EbonyOnline has a rating of 4.1 stars from 828 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EbonyOnline most frequently mention customer service, beauty supply and timely manner. EbonyOnline ranks 4th among Hair Extensions sites.
Hello,
Thank you for shopping with us and being a valued customer! We appreciate your feedback.