EbonyOnline

If I had to use one word great when I call I was very furstarted because day before sale girl wasn't any help with anything then i call next day and Desiree answer with a reassuring that she would get to the bottom she even went through the old order too make sure I received them I appreciate Desiree great customer service wish some of your employees should take a page from Desiree book again been customer for yrs first problem solve same day thank you ebony line for your beautiful wigs and thank you Desiree my gurl yessss!

I purchased a wig from Ebonyline, Peruvian Remy. It felt more like plastic instead of Remy hair, but was still nice. Dejontae was pretty helpful with my purchase. Thanls!

I LOVE EBONYLINE SELECTIONS AND PRICES
I order from them often and customer service is great as well Larissa
Helped me with some issues concerning my account and explained to me
Exactly what I needed to do for future orders. I ordered this wig seen below "its a wig Magic"
Recent Orders
Order # Date Ship To Order Total Action
******* 5/12/22 Lavonia R Graham $53.59 View Reorder
******* 5/6/22 Lavonia R Graham $29.97 View Reorder
******* 4/2/22 Lavonia R Graham $31.64 View Reorder
******* 3/4/22 Lavonia R Graham $39.89 View Reorder

My Orders
Please visit ebonyline.org to view your full order history that was made before 12/13/2021.

Orders
Order # Date Order Total Action
******* 5/12/22 $53.59 View Reorder
******* 5/6/22 $29.97 View Reorder
******* 4/2/22 $31.64 View Reorder
******* 3/4/22 $39.89 View Reorder

Please DO NOT order from them ever! If u see any positive review it is likely one of the ebony people who posted it to make their website have some stars. I ordered 4 wigs from this company. First off the wigs look nothing like the pictures on the website so don't waste your hard earned money. Secondly I purchased item $99 in total waited from August 16th and they did not have the wigs in stock so I told them to give my money back and they won't return my emails. Even when the guy returned my email he kept telling me to choose a different color for the wigs. I told him I just needed my money back and he won't refund me. Next thing I know; today August 31st I received a box and the wigs look nothing like the pictures. What a waste of money. Also they don't make them to fit your head and I have a tiny head but the wigs were still tight. These people only care about taking your money not about whether u like their products or not
Thirdly the customer service is extremely rude and don't greet u appropriately, they actually kept me on the phone for more than an hour and I had to drop and call again and they hung up my call. When I called the 3rd time the lady told me I will be responsible for shipment and restocking fees so if your wig is $24.99 then 20% of that goes to restocking fees. Not to mention what u will need to pay to ship it back to them. If you know what's good for you don't order from here

First time ordering and because the item was needed on Sunday. It was ordered 2nd day air on a Thursday. If there was ANY indication that the item would not arrive until Monday, I would've chose another delivery method, but there was none.

I wasn't told that if you select 2nd Day air on Thursday, it will arrive the second BUSINESS day (Monday) until I requested a refund for the additional price of shipping. I am still waiting for the package which by their standards is not late.

I searched the website and it took me some time to find the shipping policy that did NOT tell me what they define as 2nd Day air. When I finally found the link that housed the information, I could see that it excludes weekend delivery.

It's misleading. Have a pop-up to explain "the method of shipping you selected does not include weekend delivery when you're at checkout. Most consumers, shop, review cart and shipping options then purchase.

Never again.

I'll try to make sure others don't have to search for this information and aren't disappointed/don't lose money in additional shipping cost if they choose this method on a Thursday.

As I stated... this shouldn't have been something that needed to be searched for. Thanks

They have nice low prices is the only good thing I can say about this company. However, they NEVER know an accurate count of what they have in stock. Seems like a lack of communication between the company and the "manufacturer" as customer service always says. They are always waiting for the manufacturer to ship them what is needed. 3 days, three days, after placing an order thinking everything has gone through and awaiting shipping as customer service has claimed would ship out on Friday, 8/11/2017, I was told the day prior to supposedly shipping day that the item is backordered in the color I wanted. Would have been nice to know this way prior than 3 days after placing order. I emailed them back saying I would take an alternative color instead, then later I realized I may as well cancel my order completely because I am so tired of their poor communication and quality service. Do not advertise something that is NOT in stock! Figure out another way to better communication with the manufacturer. You will never see a good company with an important reputation to withhold advertising an item online that is not in stock. I am pretty sure it is too late to cancel my order. I did contact them in an email saying I would like cancel my order, shortly after emailing them to say I would take the alternative color. I will probably end up receiving the order in the maily anyway. Regardless, for sure, I will not be ordering with Ebonyline.com anymore. 2/3 orders were a nightmare.

I love the quick shipping and the quality wigs they have for Cheap prices.My favorite wig is Sasha the halfwig, thankyou Rebekah Powers, Thanks Michelle!

Thank you, Daejonna D. My most recent purchases were the OUTRE SYNTHETIC PRE-PLUCKED HD TRANSPARENT LACE FRONT WIG- LEYLA wigs and before that, I purchased a few of the Zury Sis Sassy Lively Spirit Razor Chic Wig SASSY RC-H DEAN wigs. These wigs were sent in a timely fashion and in Brand New, Top Quality Condition. The wigs also looked as they appeared on the website or better. Thank you, Daejonna D for your quality products and customer service!

I really appreciate the Excellent Customer Service. Thank you MAHAZ for reaching out to me regarding in your email this morning letting me know that my selection won't be in just yet.

Great selections and great prices but shipping is very slow! Still waiting on an order from March1st and today is the 12th of March still no tracking information.

Customer service was very prompt and answered all of my questions. My rep was DaeJonna D and she was on it. I like this company they have a lot of variety which I love.

LARISSA was quick to respond to my question and MAHAZ also performed top notch customer service. The wig was exactly what I ordered! I will definitely be purchasing again!

The customer service has been great. Larissa helped me understand why my order was canceled. I really would have liked them to order the order since the glitch was their problem.

Always love shopping at ebonyline. They have good customer service(Larissa) and competitive prices. They usually always have a coupon code you can use.

LaShunda Ganaway order # *******. I bought 2 very lovely wigs from Ebonyline that are very good in quality and price. I plan on continuing to support Hector and his crew.