Hi. I've been ordering from Ebonyline for nearly a year and a half. I go right to what I need. Place my order and wait for my package to arrive. I'm always well pleased with my order
Thank you Desiree in advance. There was a problem with my order Desiree helped me with my issue. Thank you for your patients and your willingness to help. I will order from here again.
The product ar at reasonable prices and the shipping cost wasn't too bad. The customer service however was great quick response time. I delt with LARISSA thumbs up.
I love shopping on Ebonyline.com! They always have reasonable prices, and shipping was cheap and fast! Thanks Larissa and Ebonyline.com for a great shopping experience!
Shauna,
Thank you for taking the time to share your positive feedback! It means everything to us!
I placed an order on 12/24/20 two weeks later contacted them about order they said they were waiting for the items to come in and would send a tracking number when they shipped them. They did not send it! 2 weeks later contacted them they said they were delivered on January 10th and they would do an investigation and contact me 10 days later and did not hear from them contact them on 2/23/21 they said they were delivered I live in a secure community with cameras and on site security they rolled footage of alledged delivery date and NO DELIVERIES OF ANY KIND! LIARS LIARS DO NOT USE THESE PEOPLE THEY WILL EVENTUALLY SCREW WHEN YOU CAN LEAST AFFORD IT!
Eden,
We apologize for the troubles, looks like this issue was successfully resolved,. Thank you for updating your review on Trustpilot.
Eden Black
Problem solved! A1 Company!
Update on the order placed 12/24/20... Hector at Ebonyline was very courteous and sympathetic to my situation! Even though it was not their fault he issued me a credit for the full amount spent! Thank you Ebonyline! Still a customer but you might wanna get a different delivery service! They are giving you a bad name!
Source: Organic
Hi my name is Monique. Ebonyline is a great company. Fast delivery and great options. Thank you to Desiree for her great customer service. I will always order from this company.
Elvia provided great customer service. She was very knowledgeable and gave such patience. This was my first time calling the customer service number for ebonyonline and I will do it again
The image from the shipper showed a TV instead of the package. Ebonyline refused to file a claim for the shipper to investigate. Terrible service! Do not ever buy from this site...
Hello,
We are very sorry to hear this. Please reach out to ask@ebonyline.com so we can get this issue rectified. Thank you
I have ordered products from Ebonyonline several times and always have excellent customer service. The products are always as advertised and I'm never disappointed.
Hello,
Thank you for taking the time to leave us feedback today. We are glad we could assist you.
Great selection, great prices, fast shipping. What's NOT to LOVE?! I always find exactly what I need and will keep coming back for more great shopping experiences.
Jami,
We are happy to hear you are happy with our products and products.
Thank you for taking the time out of your day to write this review.
This is a great site to get beautiful and affordable wigs. Customer service is great, Zahid was helpful and polite.
Ordered a wig on 3/13 the wig came
That Saturday fast foward to today which is 3/ 21 and this wig is a matted I can't do anything else with the wig I am
Very disappointed the company doesn't care won't ever order from the again
Stacey,
We are apologize for any delay, currently we do inform on the website there is a processing time frame of 5-7 business days as we order from the manufacturer, we highly encourage checking stock prior to placing an order or using the comment box section if needed before a certain time frame. Again we are very sorry for any misunderstanding this may have caused.
Customer Support Team <3
Delivery was good the quality of hair was good and the service was exceptionally good. I plan on ordering from here again as well as recommending it to other women that purchase wigs that I know.
Lola K,
We appreacite you sharing your positive experience with us.
We look forward to hearing from you in the near future. Thank you valuable customer!
I always get my products on time. Very fast actually. They have everything I need on there. I mostly get wigs on there and they are very good quality.
Taliyah,
Thank you for sharing your positive feedback! It means everything to us!
First off their website in 2017 had a feature of a product listed as "Perfect for nappy headed hoe" see link:
https://youtu.be/kowl30ptM_4
I ordered a product and paid extra for 2 day shipping. They emailed 2 days later that it was out of stock. So though I was unhappy they took so long to notify me, I decided Id wait for the new shipment but wanted to change my shipping now that I had to wait since 2 days had already passed and they were just now telling me they didnt have it all of a sudden.
I replied the same day that I wanted to change my shipping to standard when They asked if I wanted to change shipping. They replied asking about my address. I responded its the same but I want Standard shipping and they ignored me.
Then when I asked about returning my shipping money since I had to wait, they tried to blame me and say I should have responded.
So I had to send them the screenshots of my response and our conversation on the same day that they emailed me to prove their statement was totally incorrect. They have no respect for customers and do not deserve your hard earned money!
They are rude!
Stay away! There are much better businesses out there!
They sent me the wrong product and would not return my money! DOGS! BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD COMPANY MAD COMPANY BAD COMPANY BAD COMPANY BAD COMPANY BAD COMPANY BAD COMPANY BAD COMPANY BAD COMPANY BAD COMPANY BAD COMPANY COMPANY BAD COMPANY BAD COMPANY BAD COMPANY BAD COMPANY BAD...
I made an order which one of the wigs were out of stock. I received an email from DAEJONNA D she was so helpful I choose another wig that I thought was pretty and she adjusted my order and my bill. Thank you so much for your help DAEJONNA D. I am so happy with my choice it is beautiful hair.
Per Larissa's request for Order# ******* placed 3/11/23...
Arrived in timely matter with no issues.
Curly and carefree - enjoyed wearing this unit on my weekend getaway...will definitely re-order!
OUTRE X-PRESSION TWISTED UP LACE FRONT WIG - KINKY BOHO PASSION WATERWAVE 18"
This is a beautiful lace front. I haven't even worn it yet and I had to purchase another one just like it before it sold out again. Thanks Larissa for all of your help with my order. ORDER #******* (Brenda Jefferson)
Desiree' has excellent customer service, she goes above and beyond to help a customer out. Thank you so much for all of your help! FYI I Love shopping with EbonyLine!
Melisa
Overview
EbonyOnline has a rating of 4.1 stars from 828 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EbonyOnline most frequently mention customer service, beauty supply and timely manner. EbonyOnline ranks 4th among Hair Extensions sites.
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- Niles,, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for taking the time to leave us a positive review. Thank you for being a valued customer and we hope to hear from you soon!