EbonyOnline

This website is terrible. I ordered from here once before and they did not communicate that the item was out of stock. I was just waiting and waiting until i finally emailed and encountered the RUDEST customer service agent. I tried to give the website a chance again because they were they were the only ones who carried a specific item, and once again they did not communicate ANYTHING regarding my shipping I had to email them ONCE AGAIN to get information. Again, I encountered the agent. * is the worst person I have ever spoken with or emailed. This man or woman needs to be trained in CUSTOMER SERVICE! This person makes me not even want to TRY to spend my money here. I ordered a week in advance and paid for priority shipping and it will not be here on time. They do not even want to cancel my order and give my refund. Extremely ridiculous, RUDE, and UNPROFESSIONAL. ORDER: #*******

*Personal information redacted by admin

WHATEVER YOU DO DO NOT ORDER ANYTHING FROM THESE PEOPLE. They sent me the WRONG unit and refused to comp for the unit. I waited over two weeks for the unit to be sent from the manufacturer only to receive the WRONG unit and WRONG color. The reps refused to do anything and on top of that were so RUDE! I a now stuck with a unit that I can't wear as the color is terrible. The rep then proceeded to tell me that i should know that they don't do returns just like any other beauty store. Are you kidding? You send the wrong unit and then refuse to correct it AFTER i waited for 2 weeks. NEVER ORDERING FROM THIS GHETTO PLACE AGAIN!

I purchased a bobbi boss livana synthetic wig and it was beautiful. I usually purchase my wigs from ebonyline and always have an awesome experience. I had a few questions and was helped by DAE JONNA D. SUPER FRIENDLY AND HELPFUL. I WILL BE BACK SOON.

THIS COMPANY IS A SCAM! PLEASE LADIES YOU WORK HARD FOR YOUR MONEY DON'T WASTE YOUR TIME WITH EBONYLINE.

THEY ARE LIARS & SCAMMERS. I ORDERED FROM THEM 2 WIGS & HAIR SHAMPOO. THEY NEVER SENT CONFIRMATION EMAIL OF THE ORDER. I HAD TO EMAIL THEM ABOUT 4 TIMES ABOUT TRACKING NUMBER & EACH TIME WAS A RUN A ROUND RESPONSE.

I TRIED CALLING THEIR CUSTOMER SERVICE AND I COULDN'T SPEAK TO A LIVE PERSON. ONLY COULD LEAVE A FREAKING MESSAGE! WHAT THE HELL! I CONTACTED PAYPAL ABOUT EBONYLINE & I ENTERED A DISPUTE CLAIM, THEM SCAMMERS REFUNDED MY MONEY SAME DAY I ENTERED THE DISPUTE & CANCELLED THE ORDER!

NOW YOU DO THE MATH! BUYERS BEWARE OF EBONY LINE.

I order a wig and they sent me an email advising they didn't have in stocks. I requested a refund. No hesitation they immediately granted me my refund
That is excellent customer Service!
Star

I ordered a wig from this company and needed to return but little did I know once Item was returned which YOU HAVE TO PAY TO SHIP ITEMS BACK THE COMPANY STILL KEEPS THE SHIPPING CHARGE THAT YOU PAID TO GET THE ITEM SHIPPED TO YOU AND A 20% FEE TO RESTOCK THE ITEM, IN OTHER WORDS, TO TAKE THE ITEM BACK! VERY CLEVER TACTICS TO NOT HAVE TO GIVE YOU A FULL REFUND OF WHAT YOU PAID! SHOP AROUND ELSEWHERE! JUST A WARNING!

I have been a customer of Ebonyline for years, and purchasing online has improved so much with the updating of whether the product is 'IN STOCK' or 'OUT OF STOCK'. There is no longer any guessing of whether you will obtain your selections. It also makes it very easy with the pulldown menu of the Brand names. That way you can see everything of a particular brand name, and I noticed that other wig sellers don't always have that option. Thank you Ebonyline and DAEJONNA D. For always assisting me with questions and update on orders, especially this order, and other products.

I ordered 3 wigs from this site that were supposedly delivered by FedEx but I never received them. I did get the tracking number from EbonyOnline but FedEx would not help me because of the shipping method, SmartPost. When I tried to file a claim with FedEx I got this msg: ONLY the "SHIPPER" can file a claim and a live FedEx rep also told me that only the shipper can request a trace which is what EbonyOnline asked me to do via email - they are the shipper

I cannot get any help from EbonyOnline on a trace or with filing a claim. THIS IS THE LAST TIME I WILL EVER PLACE AN ORDER WITH THIS COMPANY. GONNA MAKE SURE I PLACE THIS CRITIQUE ON YELP AS WELL.

Great hair. Always have many options never have had any issues with orders. I love when they have shipping discounts. ZAHID was great with helping my order.

This online store is absolutely unbelievable horrific, I ordered a number of different items, totaling to almost $200 I then contacted them 3 days later when I noticed it was not shipped out, I received an email a day later apologizing the items are not in stock... they said in a few more days. I waited almost another week and emailed again and another apology with the manufacturer dont have the items, and to cancel their screwup by canceling your order is a serious headache, they were SO QUICK to debit my money out of my account but I waited 2 weeks to still be told not in stock. Most sites if its not in stock you cannot order the item. But these scammers allow you to order it anyway knowing its not in stock then say its coming to another 3-4 days later that its a manufacture problem, if my money isnt credited into my account in 2 days Im contacting my bank and the BBB. Buyer Please Beware!

Thank you Ellie for the amazing customer service I will be order again you guys don't wait order now

Amazing company! I had several questions in regards to a product I was interested in as a gift for a family member. Larissa was an amazing help and was able to take good care of me. 10/10 experience.