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Teekay T.

Contributor Level

Total Points
179

2 Reviews by Teekay

  • EbonyOnline

8/31/18

Please DO NOT order from them ever! If u see any positive review it is likely one of the ebony people who posted it to make their website have some stars. I ordered 4 wigs from this company. First off the wigs look nothing like the pictures on the website so don't waste your hard earned money. Secondly I purchased item $99 in total waited from August 16th and they did not have the wigs in stock so I told them to give my money back and they won't return my emails. Even when the guy returned my email he kept telling me to choose a different color for the wigs. I told him I just needed my money back and he won't refund me. Next thing I know; today August 31st I received a box and the wigs look nothing like the pictures. What a waste of money. Also they don't make them to fit your head and I have a tiny head but the wigs were still tight. These people only care about taking your money not about whether u like their products or not
Thirdly the customer service is extremely rude and don't greet u appropriately, they actually kept me on the phone for more than an hour and I had to drop and call again and they hung up my call. When I called the 3rd time the lady told me I will be responsible for shipment and restocking fees so if your wig is $24.99 then 20% of that goes to restocking fees. Not to mention what u will need to pay to ship it back to them. If you know what's good for you don't order from here

  • DHgate

3/21/18

This is the worst website I have come across. When I was paying for the product they spoke English and now they speak only Chinese. They sent me a dress: wrong color, texture, and size and it took them 1 month to deliver and I have been trying to get my refund for a month now and still they claim not to understand me and have an automated message in chinese asking what I will like to order and another in English that tells me to order and they will make the stuff for me. I have written in both chinese and English about 15 different times that I need my refund and they have not given to me. DO NOT ORDER from them or you might regret it and the dress was not cheap that I ordered.

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DHgate C. – DHgate Rep

Hi Teekay,

We understand the importance in getting a resolution on this issue. We suggest that you communicate with the seller and reach an agreement for a refund. To do this, please log into your DHgate account and find the order number on this page: https://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=103

Once found, please click the "message seller" button on top of the order details. Our sellers are willing to cooperate as long as there is proper communication. Please ask the seller to send you a message stating "I agree to give you a refund for the amount of $**". Once the seller sends this message, please contact us back so that we can operate it for you.

For your future reference, please immediately file a dispute if you have any issues with the items that you've received for your protection.

If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do

Sincerely,
Sil
DHgate Customer Service

Teekay Has Earned 17 Votes

Teekay T.'s review of DHgate earned 4 Very Helpful votes

Teekay T.'s review of EbonyOnline earned 13 Very Helpful votes

Teekay Has Received 1 Thank You

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Mayra D. thanked you for your review of DHgate

“Do you know that "seller" ( thieves) in dhgate only have to pay a fee to dhgate for breaking their policies and dhgate let them continue ripping off customer. Now you know how dhgate make 120 billion since 2004.”

Teekay Has 1 Fan

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Terence E.
1 Review
3 Votes

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