EbonyOnline

I placed an order and was unable to find the out the tracking or the the status of the delivery.
I was able to get in touch with DAEJONNA D, who was helpful and knowledgeable.
I order ALL my hair through Ebonyonline. I am ordering my "VACATION HAIR" as we speak!

My order came super fast! I was so satisfied with order, both products and service! Continue doing an exceptional JOB! I will recommend to family and friends. Thank uuuuuuuu DEJONEE I hope that i spelled your name correctly for your wonderful service you are the absolute BEST! THANK U FOR GOING ABOVE AND BEYOND FOR ME! --Sameerah H

I'm a regular customer of Ebonyline. They're my go to place for wigs. I was about to place a big order; so I called to double check colors and availability. Upon calling Winnah answered the phone. Whom I've spoken to several times before. She took the time to check all of the 12 wigs, I wanted to order. She told me the colors and assured me they were all in stock. But, what she did next was a step above and beyond. She emailed me back the next day, and told me my order had been shipped. She also provided me the tracking number. So essentially she followed my order from start to finish. Today to my surprise, I received my order. I received super fast shipping. The whole process took just two days. Now, I have my new units just in time for the 4th of July. Keep up the good job Winnah. I feel like a VIP, like I have my very own personal shopper. I love the prices, the selection, the super friendly customer service, and don't forget the fast shipping. If you haven't already given Ebonyline a try, try them you won't be disappointed.

Buyer beware! This company consumer service is a rip off. I placed my order, since I didn't receive a confirmation that the order has been processed I decided I would change the order. It was a couple of days since I placed the order, and the order wasn't processed. I sent the email, I eventually received a response but it was Sales indicating that the order was processed and ready for shipping. So I sent several emails for confirmation of the change of order. I received no indication, after sometime I received an email from their processing department that order was placed. I attempted to get confirmation that the order was updated. After a long and long unnecessary email back and forth and representative confirmed with me that the order was changed. I received the order only to find out that the order was not updated. I reached out, so I can return the order. I paid for my return of $14.65. The refunded an amount much lower than what I ordered. The amazing part of the deduction was that I paid $4.99 shipping in the beginning only to find out that because I returned the order they charged me again $4.99 and an additional $4.99 shipping return. This does not include restocking fee. I was to continue to pressure them for a breakdown. I had to take the loss but will never to business with them again. I'm no longer a customer and will gladly take my business away from them. Please beware!

Fabulous experience with Ebonyline. Customer service with DAEJONNA D was excellent! My delivery was super quick and the hair is top quality. Very happy!

Order #*******-EBO*******&EBO******* was placed on 09-26-19. Fedex stated it was delivered on 09-28-19 but I never received the order. Contact Ebonyline and Got Desiree, filed a police report and contacted Fedex. On 10 -07-19, received an email from Patti W. Stated that my reorder was shipped from the warehouse and I would be receiving confirmation of the delivery date. Today, I called Ebonyline and spoke with Desiree she was very unprofessional and rude. Desiree claimed that they don't have insurance on lost, missing or stolen packages. She was not honoring the case number that fedex gave me and she stated that the email on the 7th from them was just cut and paste and was falsely sent by Patti W. I have had to send a complaint to their State Attorney general office on them and my bank. Ebonyline gives false and misleading information to their customers and they do not want to refund or replace missing packages but they keep your money. STAY AWAY FROM THIS COMPANY!

Thank you Hector! I am very pleased with my purchases. Prices are very reasonable and delivery time is fast. Will definitely be purchasing again.

Ebony line always has the best quality hair and great prices! Well worth it! Dae on the chat service was also super helpful when I had any questions

I was so pleased to find everything I needed at an affordable price with very low shipping cost. Better than my local beauty supply store!

There is no other online beauty supply I would trust. They haven't been restocking lately but I guess that's out of their control.(Michelle)

I'm so happy with this items, is pretty and is a good quality, my sister also used like me. She loved it

Thank you Ebonyline for easy shopping on your website. Thanks DAEJONNA for great customer service! I am always happy with my purchase and with the selections you have.

I placed an order and it took three weeks for it be shipped out. After one week I inquired about it and was told it would be shipped out in 2 to 3 business days a week passed and I inquired again and received the exact she response. Once my order was shipped it said delivered it was not delivered to me. I reached out to FedEx and was told it was signed for but there was nothing they could do and to reach out to ebonyonline because they used smartpost so they have access to the delivery drivers name and who signed for it. I reached out and was told they didn't have anyone sign for anything look at their shipping policy and once it says delivered that's all that matters there is nothing they can do. I reached out again and said I'm not looking for a refund or anything I simply want to know if they can look and see who the driver was. I recieved a one line email saying it was smartpost and to have a good day (which I already knew and referred to in a previous email). I have ordered from Ebonyline before never had an issue which is why I'm completely surprised by their terrible customer service and will not be buying anything from them again.

Love the site just wish I could get points for my purchases but shipping is fast! All of my wigs have been purchased from here for years

Ebony online site are quick with the order! Hair quality is good and customer service was good.
Thanks Michelle!