eBayReviews 3,490

2 hours to try and buy something they have my credit card info and still won't process the sale. Worthless!

I used ebay for 10 years. This year the suspendmy account without providing me any reason. They refused to provide any explanation and simply banned me. There is no way to speak with operator as they dont have them.
Very dissampoinet. Suggest to move out from this stupid platform

Morals, nope! Customer service, not a chance! Hope for compassion, that's laughable.
Please spend some of that corporate money and get your representatives trained In properly. I did not know someone could be so rude answering phones. He is supposed to be the face of that company. He is supposed to offer some recourse or action. I know one thing for certain. Zach needs some training! Don't waste your time on the phone with this place. In fact don't waste your time with this company! Someone should do the right thing here! EBay you are in serious trouble if you can't properly train your employees.

One month ago, I listed a $3000 camera on Ebay to sell. In less than 2 hours it sold. My gut told me something was wrong as I never had an item sell so fast. I called Ebay to confirm the sale was legitimate and that the payment had really been received. The Ebay representative checked and said everything was up and up and it was okay for me to ship the item which I did immediately as I promised in my sales ad I would do. The camera was delivered as promised, but it was only then did I notice that payment had not been received as Ebay assured me. I tried everything to get in touch with the seller only to find out the seller (Mercado Gonzales using a Miami address) was a scammer and that Ebay led me wrong by confirming that the deal was legitimate. For the next few weeks, I submitted detailed reports to eBay's Security Center and appropriate police departments.

Here is how the story ends:

No one except me and my family cares about my loss. EBay gave me no support as a long-time seller and buyer They accepted no responsibility for my loss even though it was their confirmation that the sale was legitimate that gave me the green light to mail the camera to the thief. The police department in Miami never got back to me nor did any of the other agencies I wrote to for help. Basically, none of them cares.

Here is my conclusion to this nightmare I've been living. EBay will not help you if you get ripped off. EBay also does not approve of sellers disclosing situations like this and blacklisting scammers by their latest fake name and address. So, I am out $3000 for a new old stock camera and left with no trust anymore in buying or selling on eBay since they don't care to support their clients when things go wrong. They will also tell you someone will get back to you soon to discuss what to do next. They never get back to you. They lie, lie, and lie.

The outcome of my bad experience has taught me that eBay is now one of the added institutions that cannot be trusted in a world that supports criminal justice by letting the criminals go free. I hope this never happens to you.

I didn't broke any rules, they removed my listening and permanently blocked my account for no reason.

I can't even fight for my rights.

Not recommended

Years ago the listing fees were fair. Today is a rip-off. They charge too much. Don`t sell anything in EBAY!

It is a shame that european authorities allows this company ebay.com to continuous stealing money from consumers.

I opened an account willing to purchase some used items.
First they refused me from bidding. They said I can only buy "buy it now" items.
OK.
I purchased an item, paid for it immediately. The following day the seller contacted me and asked if I really wanted this item (weird?). I confirmed.
It a few minutes I've got a message that "my bid was cancelled" (it wasn't even a bid, it was a payment!) and my account blocked permanently!
I contacted their support and they told me they cannot refund because I'm not a registered user anymore since they blocked my account!
Stay away from this company!

Ebay is about as bad a platform as you can get, fakes, ripoffs and a company that really doesn't care. Avoid

Seller shipped to wrong address but tracking still showed delivery to me. Ebay refused to even compare the delivery address with mine to see I never received it. Seller basically shipped to himself, so tracking shows delivered - just not to me! So I'm out $500. This was an obvious scam by the seller and Ebay is complicit in this fraud through their negligence in not checking the addresses. I live in Oregon and the package never even left New York!

Buyers BEWARE of purchasing anything on Ebay - if there is a problem and you do not get your package all Ebay will do is send a form letter denying your refund. Now I have to get the actual delivery address from USPS and send that to my bank to reverse the charge. A huge waste of time all because Ebay can't be bothered to do any investigating of even the simplest of things like the delivery address!

DO NOT USE THIS EBAY TO BUY YOUR NEEDS.
THEY WILL TURN THEIR BACK TO YOU WHEN YOU NEED TO RETURN A PRODUCT

The $225US bat I purchased broke after 2 months of using and they wouldn't refund me and eBay did not help my situatuon. Poor service! Easton usually has a 1 year warranty but they do not have eBay as a registered seller. NOT happy!

How these companies are allowed to perform as they do is well beyond me. Since ebay has taken over managing everyone's funds in somewhat of an obtrusive manner. Now adding insult to injury they continue to manipulate their fee structure. Not only do buyers pay sales tax now but for sellers it is ridiculous. Ebay charges a total of 14.3% of the total sale which include the sale price, tax, and shipping. So yes ebay is charging fees against sale tax that buyers pay and again finding another way to add to their bottom line. The government has their nose in every country but our own which allows companies like ebay and Amazon just to name a few to continue not only questionable business practices but possibly illegal ones.

Purchased a "brand new" LG flip phone. Had been looking for a phone like this to replace the one I had for years. Not comfortable with I phones and I am very careful and take good care of the phones I have had. Found the ad on Ebay..."Brand new LG phone in box... never used 378.00. Pricey for a cell phone but given the difficulty in finding them we decided to trust the seller. Received the phone in May and tried to have it set up with local Verizon store we do business with... covid had shut it down due to staffing issues etc. Finally got it the in a bout a week after purchase... set up service etc. It immediately did not work correctly... dropped calls, could not make calls... brought back to verizon purchased new card for it still did not work. Tried everything until the manager at verizon said it was an antenna issue and could not be repaired. Reached out immediately to the seller who denied our request and would not communicate with us. At that point is had gone over the thirty days (not by much) because of the time and money we had invested in trying to get this phone to work. Spent hours trying to speak with Ebay to resolve this. Managers, line workers all useless. Spoke to one manager who really sounded like she understood how wrong this was and was going to get us a refund through Ebay since the seller was not standing by his "brand new cell phone."I waited a reasonable amount of time and called again which in itself is a nightmare. Spent another hour on the phone with a manager who wasted more of my time and finally said Ebay would not help us. When you read alot of the reviews written you see a pattern of bad service, poor merchandise and an overall feeling that Ebay does not care if its customers are taken advantage of. This was a very expensive failure and Ebay should have done the right thing. For those of you looking to buy the phone I am referring to... do not... it will not go well and Ebay is not going to stand by the consumer. We spend alot of money with different companies and rest assured Ebay will no longer be one of them.Our proof of purchase can be found online with Ebay... they have the record of it to show all of the information I have written can be supported by facts. They also have record of the amount of hours I spent trying to reach and eventually speak to an actual person.

L order two items one came dirty with tear and smell, the second order never came, seller gave fake tracking number, l contacted ebay they won, t do anything about it tell the 15th l bought and pay for on the 3th, don, t buy from this low grade place, l never will buy again

When it comes to returns they are worst ever not only can you not get ahold of them by phone they make that impossible after weeks of finally getting the return started the label they tried to send kept saying there is a technical problem try back later so I was never able to get the label so I sent it back using the return address and included the return number they had provided plus cost me 14 dollars to send it back so I could get a refund which of course did not get so basically I got ripped off and will never ever shop from eBay again, sad because I do a lot of shopping online but will stay with Amazon they are so good with purchasing and returns, eBay is horrible

Bought a pair of expensive earrings ($$$$) that turned out to be junk. After a review with two independent jewelers I returned them to the sellers address on the shipping label. I informed the seller who said she moved but no problem she has a forwarding address with USPS. NOW the real problem: The seller keeps forwarding her address so the item cannot retuned; USPS plays catchup and the item is on an infinite loop. EBAY doesn't discipline the Chinese seller for the constant address forwards (4 in one month). EBAY is so desperate for business they dont care if the buyer s screwed. BUYER BEWARE
Ebay purchase price. Pdf