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Nevada
3 reviews
6 helpful votes
Follow Walt B.
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PayPal stepped up to advertise with the Big Boys - spending hundreds of thousands of dollars advertising on Super Bowl Sunday. I'd much sooner they spend the money on making my PayPal charges less, but I joke... ha ha... I do feel that if they can advertise at the S Bowl then MAYBE they need completion... oh yeah, I forgot, they're the only game in town for eBay purchases and sales. EBay is wildly successful and I use them, myself, but I wonder where the ceiling is on their unrestrained rates... with no completion there's no incentive for them to change. Possibly 15% will satisfy them - it could happen. I don't have a solution, I just thought I'd share, some more. Cheers friends

Walt

Date of experience: February 8, 2015
Michigan
1 review
1 helpful vote
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Ripped off
February 2, 2022

I'll make the short. Order an item on eBay and got ripped off, wound up it was a fake dealer. Never did get my money back. Talk to a representative and he was more concerned about how much money I had in my checking and savings account, which had nothing to do with anything.
BEWARE! I do not deal with eBay anymore only Amazon. So far no problems with them.

Date of experience: February 2, 2022
New York
3 reviews
36 helpful votes
Follow Ro Y.
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I have made a few substantial sales through eBay but they are not seller friendly. I've had situations where someone puts in a bid but never end up paying for it and eBay still charges me selling fees upfront until it gets resolved by opening up a case. And the annoying part is if you want to request a refund on your credit balance, you have to call the customer service number where you wait for ages for someone to pick up. I don't know why they make the selling process so difficult and convoluted. It's like they have something against sellers. I know a lot of fraud happens on eBay but buyers are just as likely to be fraudulent as sellers.

Date of experience: October 7, 2015
Washington
1 review
4 helpful votes
Follow Mike M.
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I was a seller & buyer on eBay for years until one day a seller had produced an image of a product that I needed, but the description was wrong, so I never proceeded with the sale. Like any shop cart right? If you don't process payment, you don't get charged. Not on ebay! They try to force you to purchase the product, meanwhile charging your card every month a small amount, for Lord only knows why. So you can have the account for years, not sell or buy anything, and they charge you. They also refuse to credit your account when you have proof of trying to cancel the account months ago... I would highly discourage ANYONE from this place. They use people that barely speak English, and essentially have made up their own rules that are not in the best interest of buyers. Run away from setting up an account. There are other places to get good deals on the net that don't pull unethical moves on you, trust me.

Date of experience: March 27, 2015
Florida
1 review
0 helpful votes
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DONT SELL
February 4, 2022

I would never recommend selling through EBay, here is why. I'm a first time seller on EBay figure I could make some profit for the first time selling in action, thinking wow made some profit nice they took a huge fee. I figured this sucks but no big deal. But no it is they have my money on hold for well over a week. I did prove my item was shipped and delivered, but I still have not got paid. I had to take my own money out of pocket to ship. Get your act together EBay and pay me! I will never use EBay again.

Date of experience: February 4, 2022
Texas
1 review
0 helpful votes
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Horrible in Recent Years
December 9, 2022

EBay used to protect sellers and buyers but now only protect themselves and the money they can make. I have had multiple issues with faulty buyers recently and eBay not helping at all. They most recent case where they allowed a return for an item the buyer said they just did not want anymore then made me not only eat the original ship cost but pay return shipping as well and did not reimburse fees made me leave the site all together. I recommend selling elsewhere as their are many places that actually care about their clients.

Date of experience: December 9, 2022
Tennessee
1 review
0 helpful votes
Follow Jeff R.
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After creating an eBay account and listing products for sell, I received a notification that my account was permanently suspended without any clarification or reasoning. When I attempted to contact customer service for a resolution, they were repeatedly rude and refused to provide any information or assistance. The agent kept calling me by someone else's name and was either too lazy or unwilling to do provide any level of support. While I was more than respectful, the agent proceeded to disconnect the conversation on two separate occasions. It is clear that eBay is too big to care about customer service anymore.

Date of experience: April 1, 2022
Florida
1 review
0 helpful votes
Follow Judy B.
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I have not had a bad purchase yet. My boyfriend has been a member for a long time and after we got married he showed me Ebay and how it works. Now I shop till my butt hurts, I don't have to drop! Lol. Great deals and Paypal guarantees satisfaction. I only had one issue that the item did not come by due date and the seller sent extra items to make up the lateness.

Date of experience: April 25, 2015
New York
5 reviews
1 helpful vote
Follow Nikki V.
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I been with Ebay for 3 years now as a buyer. My advice as a buyer, and as a seller too, would be to do your homework on the person you want to bid or buy from, sell to. By what I mean by homework is, look at percentage number next to there name, this tells you out of 100 percent what they measure up to. Look at what other customers say about them. I have followed this rule, and only only 2 bad experiences in which Ebay compensated me. My personal rule, I do not deal with anyone with a lower than 99 percent!

Date of experience: November 8, 2015
Ohio
1 review
0 helpful votes
Follow Michael D.
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Not only does eBay charge ridiculously high fees for items you sell but I made a purchase and it never shipped the seller kept giving me run around I asked for refund and was told item would ship after again waiting I reached out to seller only to find that the account had been closed. So I reach out to ebay only to be told sorry nothing they can do its past they're guaranteed date are you serious how could you let this happen and not make it right!? I'm sure I'm not the only one either that this happened to either what a joke ebay!

Date of experience: November 1, 2022
Indiana
1 review
5 helpful votes
Follow Kay H.
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I am a seller & a buyer. Selling is terrible now with eBay's new policies that give you a defect that horribly and unfairly affects your status when the buyer has made the mistake or the shipper has made the mistake. No matter how blatantly clear the facts are that the seller did everything right eBay still blames the seller. It has made me go elsewhere to buy because the website has become completely rogue. I have over 1,000,000 items listed on eBay that will not be relisted when the present listing durations are up. Closing my store before 9/15/2014 when another rogue policy is set to begin. It's very sad that greedy eBay executives now favor fake fraudulent items from China to flood the site.

Date of experience: August 23, 2014
New York
6 reviews
4 helpful votes
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Mixed bag
November 19, 2021

I love eBay. I shop there at least once a month, if not more often. The problem is the scammers. You have to keep up with not only the item you're buying, but need to research the seller too. If you do that, you can find some real gems with minimal problems. I've had far more good than bad experiences, so I consider it an overall plus.

Date of experience: November 18, 2021
Florida
2 reviews
9 helpful votes
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I ve been member of ebay since 2006 but now I really hope ebay will go out of business very soon>
Put my Tiffany's watch on eBay and someone has bought it. Shortly thereafter buyer messaged and asked me to cancel his purchase which and I did > however ebay paid me 785$ ( watch was sold for 1020$) 235$ commission! I called them and told them that sale didn't go through so they can charge me back and they did charge me back 1000$...opened dispute - no results still. My advice don't use ebay

Date of experience: January 8, 2023
California
1 review
1 helpful vote
Follow Stella S.
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Don't trust Ebay! They remove listings AFTER you paid for an item without letting you know constantly, which indicates that many of their sellers are scammers! I had multiple items removed by Ebay after I bought them and had to fight to get my money back... their guarantee is a joke!

Date of experience: April 20, 2020
Michigan
2 reviews
6 helpful votes
Follow Morgan S.
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Ebay just updated their listing terms. Not only does it limit the number of free listings you get a month, but it offers little to absolutely no incentive for auction style listings whatsoever... unless, of course, you're willing to open an Ebay store at top dollar so you can get a $. 05 discount per listing. I plan to keep using Ebay for purchases because I live in small town America, but as a independent seller it just isn't worth it anymore.

Date of experience: May 4, 2015
Alabama
2 reviews
2 helpful votes
Follow Randy P.
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I'm not sure how anyone could ever rate this site lower than 5 stars. Obviously new users who have no idea how to use the site. You can find everything on the site, and if the seller screws something up or lies about something, eBay will cover you and get your money refunded. No complaints in over 10 years of use.

Date of experience: February 9, 2014
India
1 review
0 helpful votes
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False commitment
August 4, 2016

I had booked an item and got a message that it will be delivered on specific date, but haven't received yet, call made to cc department but lines are continuous busy and calls are disconnected by cc executives.

Payments are accepted very fast, but the delivery queries are not reverted back...

Date of experience: August 4, 2016
Utah
1 review
2 helpful votes
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Enough is Enough
July 13, 2022

How these companies are allowed to perform as they do is well beyond me. Since ebay has taken over managing everyone's funds in somewhat of an obtrusive manner. Now adding insult to injury they continue to manipulate their fee structure. Not only do buyers pay sales tax now but for sellers it is ridiculous. Ebay charges a total of 14.3% of the total sale which include the sale price, tax, and shipping. So yes ebay is charging fees against sale tax that buyers pay and again finding another way to add to their bottom line. The government has their nose in every country but our own which allows companies like ebay and Amazon just to name a few to continue not only questionable business practices but possibly illegal ones.

Date of experience: July 12, 2022
Italy
4 reviews
3 helpful votes
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Great deals
October 12, 2017

The biggest problem here is that this site hasn't got a review section like others have. Sometimes it's difficult to understand how some product is made and the quality of it just by looking at the photos in the description box; and even when there are plenty of photos in it you're never sure if the seller just stole them from another shop. It's a little bit confusing if you plan on buying something that doesn't come from a well-known brand. Some products are cheap but the quality is good, some others are just terrible. I didn't have any particular bad experience with Ebay, you just have to be careful and read everything the seller writes and also try to buy things that were also bought from a lot of other customers.

Date of experience: October 11, 2017
Canada
1 review
5 helpful votes
Follow Joy L.
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I have been a member since 1997 and had 596 transactions. Once I did not receive my purchase and this was in the days before the protections we now have. Quality has been an issue a few times, but to me it was just a case of "buyer beware" because I made assumptions. I have received many items from China. They offer free shipping and it costs $30 to ship from US. You do the math!
I never do my feedback until I receive the package. On the whole I am happy with eBay and hope to do transactions for another 17 years.

Date of experience: September 8, 2014

Overview

eBay has a rating of 1.7 stars from 3,486 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eBay most frequently mention customer service, negative feedback and credit card. eBay ranks 179th among Auction sites.

service
867
value
790
shipping
739
returns
706
quality
743
+521