EasirentReviews 311

Easirent Ireland (Shannon airport)…
Easirent Ireland (Shannon airport) should not be trusted. DO NOT USE THEM. They gave me a car that we drove an hour to our first destination. We then slept all day and when we went to go sightseeing the car would not work. We called and had a new car delivered. They said we put the wrong gas in the car. We NEVER put any gas in their car. Then they charged us an additional $1147 because they said we put the wrong gas in the car. They continued to lie and make up false statements. Also I had the insurance and had paid for the fuel upon return. DO NOT USE EASIRENT FROM THE SHANNON AIRPORT! THEY ARE SCAMMERS!

I got a car reservation in the time of COVID for my wife to visit her father, who is ill, via Priceline with Easisrent. Her plane was late arriving from Dallas, and the office was closed after 10 PM. She went to pick up the car the next morning, and they wanted twice the fee, saying they had canceled the reservation because she did not show up. I had called informing them of the delay, and they said no problem. Priceline needs to vet their vendors better. Ranked the worse car rental agency in the US, why would Priceline use these crooks?

This company is the worst rental car company on the market! After we picked up our rental car at Jacksonville airport, we didn't make it 15 miles and the car was out of gas. Then, when I tried to wash all of the bug smatters off the windshield the wiper fluid was completely empty. This was a 2020 car. The back seat reeked of urine. The biggest issue was they never had me sign ANY contract at all, including gas provisions. When I reviewed the contract they emailed me there was a scribbled signature on 3 areas of the contract stating this was my signature. Highly illegal! I tried to talk to a manager but repeatedly was told to call a number that is never answered. With a full lobby of customers, the girl behind the counter left to go "buy shoes" leaving a young man there by himself for more than 30 minutes. If I could give this company a zero I would. Never mind emailing them. Never a response.

Customer service from the time you book until you return is none existent. They don't answer the customer service line it goes into a voice mail that is not set up. I tried to change the time of my pick-up but the website won't allow, called the branch they said they have no access to change a reservation and if we are more than 1 hour later than the pick up time a charge of us $60.00 will be added to the reservation. When you arrive at the West Palm Beach Airport and call for shuttle service they don't pick up the line because the same person must check in customers and bring them to their car. Plan on paying an Uber to pick up your car. The entire process is painful and shady. The company is not U.S. based so they lack customer service skills that you would expect. Its a small family operated business and not a normal rent a car company so don't expect anything that you would get from a U.S. based company. Try ACE car rental for a reasonable price car with much better customer care out of this airport.

HORRIBLE!

Very rude person in the name of PETER, supplied numerous lies, blaming the customer for the company's mistake and cancelling a confirmed reservation without giving a coherent reason, 6 hours after car should have been picked up.

Long story:
Confirmed a reservation over the phone a week in advance. Everything is OK and ready to go according to the representative.

Received a call on the morning of rental, asking for additional information that was not mentioned before.
Later Charlie the representative (which was fair to deal with) said that the booking must be on another person details. This was explained as discrimination due to the country of origin.

After changing the reservation under another person, they've asked for various documents to be supplied (license scan, 2 x proof of address). Although we were already on the go, we did manage to come up with these.
It took the company hours to process these documents to say that the 3 proof of address are not sufficient.

Over a phone conversation with Peter who blamed us for not supplying these documents the previous week (while they only asked for them on the morning of the rental), he wasn't willing to explain why the 3 proof of address supplied were not sufficient - saying it's a company secret how they evaluate it.

He then continue to blame us on random things, most of which had nothing to do with the rental - such as blacking out sensitive information. He continued to say that we have no privacy and that he intend to cancel the rental - again without explaining the reason.

Not only was Peter very rude, discriminating and aggressive, he lied about several points such as what the law is, about his colleagues not being able to speak with us and he being the last and only point of contact.
He lied and concealed the reasons for cancellation.

We've lost business due to the rental being canceled on the day.
We spent half a day trying to comply to all their requests, on the illusion the rental will go ahead later than planned.

HORRIBLE COMPANY to deal with.
HORRIBLE personal experience.
Bigotry experience from Peter (Charlie, the other representative was reasonable).

Please do not deal with - to not help awful companies that step on customers like that.
There are other choices in similar price range, or if you are not super tight on budget, it is worth the extra £10-£15 for the bigger companies.

If you rent with Easirent, it will be your hardest day. It was my experience: I was left with my family waiting for a shuttle service for hours on a pick-up place, it never came. The phone number given to me to call them is only answered by a recording machine telling that the shuttle is coming every 15 minutes, but it never showed up in almost 2 hours. Next day I called Easirent and a hostile lady said they had closed 2 hours before the time said in the booking confirmation, she pretended I had to call Easirent from the airplane to tell them I was going to pick up the car, which is not possible. I had to go to other rental car company and pay last-minute rent costs. Easyrent NEVER EVER.

We flew JetBlue and when we booked our flight via OneTravel - the company recommended EASIRENT. So we went with that. When we arrived they told the couple in front of us that there was a 250 deposit, but that it didn't work and they couldn't charge them. So cool- we get up there and they told us about a 250 deposit And was going to charge us. Then they asked for ins and wanted my declaration page of my insurance policy number? Why they need that? So I got frustrated - I mean at this point I felt like this was a rip off. So a rental that was 38 bucks cost us 238 plus a 250 deposit. For a dang Versa. Really?' I think they prey on people
We left - they did not give me a contract for the rental. I had to call the next day to get it emailed.

So on the return - this was really disorganized - we had to sign in and wait - only to find out the sign in was for pick up and not drop offs. Ugh! Most of the people who rent from this place are black and brown people ( which I am one as well) and I think they take advantage of our demographic. I will NEVER rent from this place. The only person who was pleasant was the shuttle driver

Oh did I mention that - this is NOT LOCATED AT THE AIRPORT! So give yourself enough time to drop off the car, ride a shuttle and go to the airport.

This is the worse customer service ever

The rental was advertise at 15 bucks a day

We were there 4 days.

Customer beware

What a bunch of scumbags these people are. I pre-paid and reserved an SUV 4 weeks in advance of my Florida visit. I called them 1 day prior to ensure the SUV would be there based on several poor ratings I saw after making the reservation. The Manager said he did not have an SUV and WOULD NOT have one but "could put you into a 12 passenger VAN or a Large car" neither of which was suitable nor what I reserved. The scumbags refused to return my money. I have since filed a charge-back with my credit card company. The POS manager refuses my calls. Escalated to a district manager who takes FIVE WEEKS to respond to my email with the same BS canned response. STAY FAR AWAY FROM THESE MUTTS.

I was double charged for my rental car back in February I have been trying to get my money back for months I can never get them to answer the phone I have tried numerous times with no success I finally got an answer and the manager told me he was taking care of it and it would be handled After 4 more calls directly to this person I still never got my money I then got the corporate office number and talked to Donna. She was really nice and told me she would make sure this was handled She then told me that she would call me back at the end of the week to make sure I had received my money Guess what? No call no money I have now decieded to go to a lawyer and get my money back because they do not seem to care one bit. I also think I should be able to do something about all my time and trouble, stress and worry over the last months trying to get my money back which I have needed to the Virus I would never tell anybody to rent a car from the place They are rude and there customer service is the worst.

In November of 2020 I used this service, and I must say I could not be more disappointed. I rented the service in Orlando FL for two days, and I was surprised that they charged me twice for the service. I tried to reach out to them numerous times over the past 6 months to no avail. I'm not one to write reviews, but I believe it is my civic duty to do something to help others who might make the same mistake I did. It's hard to believe a business establishment would be so reckless not to refund their customer for a double charge. How shameful, but it make sense that they have a "one star" review for the world to see. If you must use this service, do not give them your credit card, use cash or use another company. They're plenty of reputable rental companies to choose from.

Our flight was delayed and though I called ahead and confirmed with the Easirent staff that they would wait for us to collect the car when we arrived at 1am in the morning they had gone - leaving me and my daughter stranded at the airport till 7am the next morning. And it wasnt just us there were another couple who had booked but only found out when they arrived that the office was closed at the time that they had booked their car for!
Worst car hire experience ever and on a short visit ruined the whole journey.

I booked a car rental for over 5 weeks in June, & it had a free cancellation clause. 3 days later I cancelled it as I found I no longer needed it due to changes in my plans.
Although I wasn't supposed to pay until pickup of the rental, my credit card had been charged the full amount (over£530) immediately!
I reached their customer service who said they would refund it. That was over a month ago. I contacted them again & they gave me some story about the backlog of cancellation refunds they were working through & that mine was approved & was to be paid within days. That's what I was told over a month ago. They refuse to give me an estimated date that I would receive it.
They have deliberately held on to my money for almost 2 months now.
They are crooks. I would never deal with them again. I recommend you beware of dealing with them also.
I'm going to look into what legal recourse I have & which regulatory body I can report them to.

I reserved my car online. I reached the airport waiting for the shuttle and took over half an hour when I called the automated service said every 15 minutes a shuttle will arrived. I could not get a live representative. The shuttle guy was on his phone and used a lot of hand gestures. It took a hot 5 minutes while we where in the car for him to stop his call to say hello.
The lady at the desk was rude and made bad faces when I was to ask any questions or ask her to check other quotes on cars. She didn't even tell me I was not getting car I ask for until we were outside.
The car smell awful and we told her about it and She disregard the fact. Into the day I realized the low tire light was on. Everyday I constantly put air in the tires. I did not have the time into my vacation to return the car. Overall I would not rent from Easirent again.

I hired a car with Easirent for three months from April 2020 until 29th June 2020. The company took a deposit of £1,600 and, after four months, I still haven't received the money back from them. I have now sent 22 emails and haven't received a reply to any of them. Every time I ring customer services, I'm fobbed off with some story such as 'you'll get a refund within a month' or the last one was 'you're at the top of the list, so it'll be any day now'. That call was on 8th October and today is the 29th October, exactly 4 months to the day since I returned to car to them. I'm paying interest on the £1,600 they holding while they earn interest. When will they repay me?

I usually have a good experience with this company. I rented a car and was charged three extra times for the car rental. When I called the local rental office, I was told to have my credit card company refund the money. The only way that would happen was if I claimed charges as fraudulent. I was then told by local office that customer service center could only reverse charges. I sent them an email and received a response that email might not be viewed due to COVID and lack of staffing. I am still trying to get a refund.