EasirentReviews 312

I usually have a good experience with this company. I rented a car and was charged three extra times for the car rental. When I called the local rental office, I was told to have my credit card company refund the money. The only way that would happen was if I claimed charges as fraudulent. I was then told by local office that customer service center could only reverse charges. I sent them an email and received a response that email might not be viewed due to COVID and lack of staffing. I am still trying to get a refund.

Easirent in West palm beach Florida is the Worst company EVER they have no customer service what so ever. Car was horrible and that short $#*! of a manager I believe his name is GORDON he needs to go to charm school because he thinks he is dealing with animals. I see Florida employs every and anyone I have never been to a car rental where they write down your personal car insurance policy info. Fraud scammers, close that whole business down. Didn't deserve a rating

They will lie to you so they can steal money from you. Example: West Palm Beach office told me if I didn't get the Florida sunpass to drive on Florida roads they will give me a ticket. I never seen a toll road on the way to my destination or on the way back to drop vehicle off. My relatives in Florida said I didn't need a sunpass. Easirent didn't even install a sunpass in the vehicle. Pay a little more and rent from a reputable company.

Holy crap HORRIBLE company! January I went down to Florida with my boyfriend. Hour late picking us up from airport, waited 2 hours in the store for vehicle, or vehicle was different then the one we ordered, a person dropped it off and the company gave it to us dirty & broken( a jeep)they made us buy all these extra insurance, pass for the hwy, big deposit. I prepaid for everything through a third party and got a GPS and when I got the the rental company they said we don't have that stuff even though they charged me $80.The company KNEW it was broken and said it was fine. On the way back at the end of our trip when we dropped the vehicle off it was raining so we couldn't even put the jeep top up. So that great. Honestly this was a huge disppointment. It was one thing after another with this company. Today I got a letter in the mail from there insurance company saying we broke the jeep and that we owe them $3500 USD. She place is such a scam & I suggest NO ONE uses this company... Learn your lesson through me. Absolutely horrible. 0 stars! Anyone else?

Got to the airport. Shuttle never came had to get a Lyft ride to the place and once there no one at the counter. Waited for over an hour and no one ever showed up to work. Called the number numerous times to get no answer. So had to get another Lyft ride to our hotel. From there rented from thrifty and got a car with no issues and fast service. So don't use Easirent at all unless you want your vacation to start with nothing but headaches!

Never again! They were $90 less than anybody, but wasn't worth it. Picked up vehicle in West Palm Airport, but the location is off site. Waited 25 mins to get picked up with their shuttle. Vehicle had an 1/8th tank of gas. When I told the guy going over the checklist, he said just bring it back with the same level. Right. But I had to get gas immediately. Dropped of ofter 4 weeks at Ft. Lauderdale airport. Had a 6AM flight,, dropped vehicle at 420AM. Again, they are off site, and didn't open till 5am. Had to Uber to airport. Just try calling the branch, you'll get a laugh. Took 4 trys... just kept ringing.

Rented a car from LHR, upgraded, long wait, car not serviced, dents scrapes and dirty interior, was dark so could not see. Poor reporting of the car condition. Return at EMA - jobsworth staff, resist overtones and uninterested in service. Never hire from these wide boys! Finally n refund as I was two weeks late. Despite all the photographs apparently service lights are normal?. Cheap is not better stick with reputable companies.

Reserved car on priceline. Total around $92 for 4 days (should have known it was too good to be true). Used debit card (money comes out immediately and no charge on their part for use), was told there would be a $70 charge to use the card and I HAD to be put on as a second driver even though I wasn't driving the vehicle (husband was). Tried to get me for the insurance but I had a copy of my policy to show my insurance covers it (they werent expecting that). All in all total price after all of the "other fees" was $251. On top of that we waited at the airport for 45 mins for the shuttle to come pick us up (advertised every 15-20 mns), The only reason I gave it a second star is because Juana was very helpful in at least giving us a free upgrade to a bigger, nicer vehicle. She was their only saving grace.

Absolutely horrendous. We've rented with easirent before and had no issue, but never through Luton. We booked a cat b car and were given an a, with only 4 seats instead of 5. The man who gave us the car pointed out a few small surface scratches and insisted he didn't need to write then down as they could not have a nail put in them they were considered superficial. As it was raining we were also required to traverse a lake to enter their office. Upon our return they claimed one of these very same scratches was deep and we would be charged £195 for it. The manager was ignorant, rude and would not accept anything we said, he refused to discuss this with me as the car was in my partner's name, he laughed at me when I stated I would make a complaint to head office. Absolutely atrocious, never again! My guess is they'll wax the insignificant scuff and con the next person!

I booked a car rental for London Stansted through Sunny Cars (paid at the time of booking), unaware that this was in fact an Easirent rental. The voucher received from Sunny Cars clearly states that the rental price includes insurance cover. Upon arrival in Stansted I travelled to the car rental village by shuttle bus only to discover that there was no Sunny Cars or EasiRent desk there. I then called the telephone number given to me and was asked to wait outside for collection. I did so in freezing night-time temperatures with my wife and young daughter and approximately 20 minutes later a car arrived and brought us to a relatively remote location (a further 10-15 minutes away) in a small industrial estate. I was then asked to put an additional charge of 151.97 (126 pounds sterling) on my credit card and my understanding was that this was a security deposit which would be fully refunded upon return of the car in perfect condition with a full tank of fuel. The car was returned in perfect condition with a full tank of fuel! Upon receipt of my credit card statement some time later I realised that this sum has not been refunded. My wife called EasiRent head office and was told that since this is a third party rental agreement the additional cost (3 times higher than the original rental cost!) is an insurance charge! This represents an extreme case of misleading if not downright fraudulent activity as the car rental cost 213.97 instead of the 62 advertised (4 times higher than the cost at which we booked the car!) I have rented many cars over the years and this is the first time such a scenario has arisen. May I also say that the service representative my wife spoke with in EasiRent was most unhelpful and verged on being rude. He continuously asked her what her problem was!?! I contacted Sunny Cars who opened an investigation' and came back to me over 3 weeks later to say that the credit card I had used to book the car with did not work for the deposit and that I had signed off on the additional charge of 151.97 as an additional insurance' and would thus NOT be refunded. At no time was this made clear to me. The credit card in question is a corporate American Express card so to claim it did not work' is ludicrous. Also it was not made clear that this 151.97 was non-refundable. I was led to believe that it was a deposit which would be refunded upon return of the car. Sunny Cars claimed that I had opted' to go with additional insurance' and that for this reason it would not be refunded. This is untrue!

I am most dissatisfied with the outcome of this entire experience and feel I have been conned out of 151.97 by EasiRent/Sunny Cars. Scamming customers and/or working in partnership with a dodgy business entity is no way for a reputable company to conduct their business affairs! I would advise potential customers to stay away from these shoddy operators!