V H.

HORRIBLE!

Very rude person in the name of PETER, supplied numerous lies, blaming the customer for the company's mistake and cancelling a confirmed reservation without giving a coherent reason, 6 hours after car should have been picked up.

Long story:
Confirmed a reservation over the phone a week in advance. Everything is OK and ready to go according to the representative.

Received a call on the morning of rental, asking for additional information that was not mentioned before.
Later Charlie the representative (which was fair to deal with) said that the booking must be on another person details. This was explained as discrimination due to the country of origin.

After changing the reservation under another person, they've asked for various documents to be supplied (license scan, 2 x proof of address). Although we were already on the go, we did manage to come up with these.
It took the company hours to process these documents to say that the 3 proof of address are not sufficient.

Over a phone conversation with Peter who blamed us for not supplying these documents the previous week (while they only asked for them on the morning of the rental), he wasn't willing to explain why the 3 proof of address supplied were not sufficient - saying it's a company secret how they evaluate it.

He then continue to blame us on random things, most of which had nothing to do with the rental - such as blacking out sensitive information. He continued to say that we have no privacy and that he intend to cancel the rental - again without explaining the reason.

Not only was Peter very rude, discriminating and aggressive, he lied about several points such as what the law is, about his colleagues not being able to speak with us and he being the last and only point of contact.
He lied and concealed the reasons for cancellation.

We've lost business due to the rental being canceled on the day.
We spent half a day trying to comply to all their requests, on the illusion the rental will go ahead later than planned.

HORRIBLE COMPANY to deal with.
HORRIBLE personal experience.
Bigotry experience from Peter (Charlie, the other representative was reasonable).

Please do not deal with - to not help awful companies that step on customers like that.
There are other choices in similar price range, or if you are not super tight on budget, it is worth the extra £10-£15 for the bigger companies.