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EaseMyTrip

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India
1 review
0 helpful votes
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Easemytrip review
December 27, 2020

Easy refund and booking. Great app. Valuable offers for valuable customers. Easy refund and booking. Great app. Valuable offers for valuable customers.

Date of experience: December 26, 2020
India
1 review
0 helpful votes
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I have booked tickets in march- june2020 and they really helped at each step of the procedure and i think they are really emerging as a leader on online platform for booking tickets

Date of experience: December 22, 2020
Oklahoma
1 review
0 helpful votes
Follow Tarun S.
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The BIGGEST FRAUD company & a bunch of SCOUNDRELS.

I was promised a refund of Rs. 2599/- on 10th August by Mr. Neeraj Chauhan (Senior Executive | Hotels & Operations).

No refund yet but, fake promises and gibberish responses on Twitter.

Save your both time and hard-earned money from this FRAUD company.

Date of experience: August 24, 2023
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hi Tarun,
We regret the inconvenience caused however, we would like to inform you that we are already working on your concern. We request you to kindly allow us some time, we will update you at the earliest.

India
1 review
0 helpful votes
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No convenience fee is the USP of this portal and I am loving it. And I just made a booking and it was so easy to use the portal and it all was done with such an ease

Date of experience: May 24, 2019
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Sir,
Thanks for your valuable feedback. We appreciate your association and wish to make your every journey memorable with us.

India
1 review
0 helpful votes
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Very bad experience
March 27, 2024

As per my experience very bad service and customer support services,i suggest to every one dnt use it.

Date of experience: March 27, 2024
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hi Sudhakar,

We request you to kindly DM us your booking details so that we can assist you at the earliest on +918929416196

AE
1 review
0 helpful votes
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Refund booking
April 25, 2024

They're poor agency not refund the booking i will complain to Dubai policy They're poor agency not refund the booking i will complain to Dubai

Date of experience: April 25, 2024
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hi Alaa,

We recognize the significance of the matter you've brought to our attention and want to assure you that we are actively pursuing resolution with the payment gateway. Our team is committed to addressing your concerns swiftly and efficiently. We value your patience and understanding as we investigate and work to resolve this issue. Be assured that we will keep you updated on our progress and endeavor to provide you with a prompt update as soon as possible.

India
1 review
0 helpful votes
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They released the refunded money by the airlines during the lockdown crisis. I believe no other booking website does that. They have done what they should do while others don't do that

Date of experience: January 2, 2021
India
1 review
5 helpful votes
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Worst company
December 16, 2019

Worst service...

They are fraud, they don't reply to a customer.

Ome of my case is pending from 4th november and no body is giving me a proper response... and they are not even replying from 1 week, I am giving them reminder but no reply.

I think everyone is sleeping there

One of their employee nikhil kumar is replying only templates from last month and not giving a proper solution...

Worst management of the company and i am requesting everyone not to book any ticket with them.

They are just money minded people...

Mail from EaseMyTrip.
"...

Dear Amaan,

I have replied on you on 19th Nov, 2019. Please do not use abusive language. I request to you please share your concern so that we can assist you in best possible way.

Also in last email I have mentioned that please make the booking with us and we will provide you one laptop bag as a gesture of goodwill.

Regards,

Nikhil Kumar..."

See i am getting this kind of reply from them and they are just trying to make me fool by giving me a bag...

Date of experience: December 16, 2019
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Sir,
As told to you that in future booking kindly contact us for the same. We will assist you on priority. But still you were abusing us for the same. We had already told that there is no issue from our end.

Singapore
1 review
1 helpful vote
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Worst booking site
January 28, 2024

They made me take zero cancellation a ko policy and finally refunded Re.1
There is nothing called customer care or customer support..

Date of experience: January 28, 2024
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hi Satish,

As per our telephonic conversation, we hope that your query has been addressed from our end as your remaining refund has been processed and the same will be credited to you within 5-7 working days.

India
1 review
0 helpful votes
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Best app
February 3, 2021

Create customer service and trusted company easemytrip very good and haffle free booking and the refund process is simple. I got my refund and I am very happy.

Date of experience: February 2, 2021
Singapore
1 review
0 helpful votes
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Worst Service Ever!
April 9, 2022

I was issued a voucher to access lounge when i booked Delhi - Ajmer air ticket.
The voucher was rejected by Delhi domestic airport lounge and didn't allow me and my family to access the lounge.

Date of experience: April 9, 2022
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hi Pankaj N.
We apologize for the inconvenience caused to you. Kindly DM us on our what's app escalation no. 9355030325, So that we can assist you accordingly

India
1 review
4 helpful votes
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Good
January 27, 2021

Good. Ok great experience, goods services and I happy with ease my tripOk great experience, goods services and I happy with ease my tripOk great experience, goods services and I happy with ease my tripOk great experience, goods services and I happy with ease my trip
Ok great experience, goods services and I happy with ease my tripOk great experience, goods services and I happy with ease my trip

Date of experience: January 27, 2021
India
1 review
0 helpful votes
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I have booked my flight on 19th April, 2020 during corona pandemic but my flight got cancelled. Luckily l got full refund of my amount including taxes. Thanku ease my trip

Date of experience: December 18, 2020
AE
1 review
0 helpful votes
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Pending booking
October 8, 2023

I made a flight booking two days ago and still shows pending. No one is answering the phone and sent emails and no one is responding. Need my eticket UREGNT

Date of experience: October 8, 2023
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hey Sarah,

We regret the inconvenience caused. We request you to kindly share the booking details with us on +918929416196 so that we can assist you at the earliest.

India
1 review
0 helpful votes
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Best App
December 4, 2020

This is the good app I always recommend my friends to make booking from this app now when I join this company I also like to work with this travel company.

Date of experience: December 4, 2020
India
1 review
0 helpful votes
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Ticketed on April 2 April and I did not cancel and canceled myself and deducted 3000 charges. Asymmetrip is very messy company when the flight did not fly.

Date of experience: April 3, 2020
EaseMyTrip E. EaseMyTrip Rep
over a year old

Dear Sir/Ma'am, We regret the inconvenience caused. We request you to please share your contact details with us on our what's app escalation number 8929354510 with reference code SM-SJ-1504

India
1 review
0 helpful votes
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Good serviceGood
December 29, 2020

GoodGood service nice app lam happy with is my trip given me good offer ease to use nice app good customer suport lam ready to use is my trip service in future booking grate app

Date of experience: December 28, 2020
India
1 review
0 helpful votes
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Same problem after calling many times there is no solution of my query very rudely answer just don't book on ease my trip app

Date of experience: September 17, 2023
EaseMyTrip E. EaseMyTrip Rep
over a year old

Hey Kandarp,
We regret the inconvenience caused. We request you to kindly DM us the booking details on +918929416196 so that we can assist you at the earliest.

India
1 review
0 helpful votes
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Fabulous
December 4, 2020

This is the best app for traveling also in case of any issue the matter has been resolved on time I will suggest everyone to go with Easemytrip.

Date of experience: December 4, 2020
India
1 review
0 helpful votes
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Trustworthy
December 13, 2020

Loved this app since 2017. Have always got the facility at a top priority from ease my trip team. They are always with customers side.

Date of experience: December 13, 2020

Overview

EaseMyTrip has a rating of 2.4 stars from 562 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EaseMyTrip most frequently mention customer care, flight ticket and extra money. EaseMyTrip ranks 26th among Travel Search Engine sites.

service
155
value
153
shipping
122
returns
129
quality
140
This company responds to reviews on average within 2 days