Dyson

I placed an order for a vacuum through their website on 2/19/2022, charging me in full the same day. The order got stuck or lost during shipment with UPS, it stopped receiving tracking updates on 3/1/2022 and clearly shows it was not delivered. I called a few times to get Dyson to get the shipment moving, or send out another vacuum but on 3/23/2022 when that failed, I canceled my order. I was told at the time I didn't need to do anything and I would receive a refund within 10 days. I called back on 4/5/2022 after not receiving a refund and was told I need to wait 20 business days from the date of cancelation. I called back on 4/21/2022 when I still haven't received a refund and now I'm told I need to dispute this through UPS. Their customer service is absolutely terrible. They've had my money for over two months now. I never received my order. I do not recommend ordering from them.

Be aware that you will need to replace the battery after 2 or 3 years. Mine lasted 2 1/2 years. After paying 600 for the v8 absolute Im not happy about it and instead of owning up to it, dyson tried to say its my fault because I didn't clean the filters right. People all over the net are saying the same thing about the battery. If you aren't willing to shell out $129 plus tax and shipping every couple of years, I wouldn't bother to buy one. If i knew this when I bought mine, I wouldn't have. While it worked it was great though.

My 1 year old Dyson dropped and the latch that attaches the canister broke. I called Dyson to find out how much it would be to repair/replace the button I called multiple times, but no one picked up. Left voicemails, but no one called back. Finally went to store with my vacuum and waited an hour to speak with a technician. A lady came after I had been there for 40 minutes and they helped her before me. Once they were done with her they looked at my vacuum and told me that it would be about $350 to fix. They offered me a new one with a trade-in for about $450 which was about $50 more than I could've gotten on their website without a trade-in. The website states a 20% owner loyalty discount. I asked for that but they wouldn't give it to me. Entire process took about an hour and a half. I'll probably buy a shark next time.

Wrote this review and Dyson quickly responded with a comment about how concerned they are and asking that I write to their customer service. I did. Twice. 5 days later and I have yet to receive a response.

I bought a $700 Dyson animal vacuum directly from the company one year and three months ago. The beater bar failed after one year. I took it to the Dyson repair center who said it was unfixable, fill out this ticket and they will send me a new one. I stupidly filled out the ticket and left. After 2 months I contacted Dyson support and they had no record of my ticket. They also have no record of my ever buying the Dyson from them and refused to do anything to help regarding my $700 useless vacuum. Luckily I had registered the vacuum online and was able to request a new beater bar through that service. That was six weeks ago. They are backordered with no ETA. I just bought a new Shark vacuum cleaner which knocks the socks off of the Dyson at half the price. I will never again buy a Dyson and I recommend you do not either. Absolute junk with absolute $#*! customer service. Much better quality products available from other companies

I bought a new Dyson Hot & Cool Air Purifier which on delivery didn't work at all. I contacted the retailer who was then out of stock and they told me that they had sorted the matter out with Dyson who I was told would exchange it, and all I needed to do was phone them.
I then phoned Dyson from work, and after going through everything over approx 15 minutes I was told that I had to carry out some checks on the machine before they could exchange it. I explained that the machine was at home and so I had to phone back. I then phoned Dyson later that afternoon and spent another 10/15 minutes going through everything and then they said they had no stock. I asked when they would get stock in and they said they didn't know. I asked whether it would be a week or so or months and they said they didn't know. I said I was disappointed and could they provide another model for the same price, but they said no.
That meant Dyson couldn't help and left me with no alternative but to go back to the retailer who had sold me the defective Dyson item and ask for a refund.
I was very disappointed as anybody would if they had bought something new whether it was a car, washing machine or expensive air purifier that doesn't work from day 1, I'd been given the run around and there was no help replacing it.

I ordered $650 worth of stuff from Dyson and their bargain carrier (GLS) lost the package (they admitted it via email and phone), but Dyson said I need to prove that they lost it by getting verified documentation, even though the package never even arrived in my local area. They refused to open a video file I recorded while talking to GLS, and a forwarded email can be altered to say whatever you want it to say, so they're requesting something that is impossible (short of me getting a notarized document and giving it to them in-person somehow). Their products are good, but pray that you actually take delivery and that you never have an issue with the item, because their bureaucracy trumps doing right by their customers. They're doing all that to hold my $650 for an additional couple weeks and get interest on the money (if they do that with 1,000 orders, it adds up). But if people refuse to do business with them, it will send a strong message, since apparently companies only value money, so that's the only way to hurt them. Note: GLS doesn't have a "we lost the item" selection so they keep putting "delivery rescheduled" but how many weeks would Dyson need to see that before they realized the package won't ever be delivered? Besides, they knew it was lost before I even did, when GLS notified them of the lost package before I was even aware of it

Dyson received my return on 1/4/24. No refund as of today. I "chatted" 3 times, got promises but refunds.

These sweepers are powerful as had a great one before this for years that almost sucked up the rug!
This one I bought as now have sever back problems and other health problems so hoped it would be light and easy to use which it is.
Another plus is can use the other attachment in car.
This sweeper is great for thin to medium thick rugs but on down side would not work on plush rugging but you will be surprised to see what all it picks up!
For my situation this is perfect! And can use every day with no lugging as so light and easy. Great light weight cordless sweeper!

I wanted to replace my kirby sweeper because of the weight. So i bought a dyson animal. What a waste of money. I does not have half of the suction, the utensils are hard to use and worst of all, you have to tear it apart and clean out at least 6 areas to make sure there isn't a plug after each use! Mine isn't even paid for and i hate it! When i called dyson to complain they said they would check it out to see if there is a machanical problem and send it back. No thanks. Should have stayed with my kirby.

I bought a Dyson purifier in February 2023 and registered it in March 2023 the power cord burnt up and we brought it to be fixed which was supposed to be under warranty and we drive an hour and a half to bring it to be fixed Only to be told that my warrantee was up and then stayed on the line on the telephone for over 3 1/2 hours going back-and-forth with customer service and supervisors telling me now they need a copy of my receipt which they had in March 2023 in due to the inadequateness of the employer of Dyson's customer service in them not doing their job. My information was not properly put into the computer so with that being said, I am still waiting two hours later for a callback from another supervisor, and then I was told that they cannot give me corporate number so that I can make it proper complete

I have had an AWFUL experience with Dyson, thus far. First, my blow dryer blew out after only 1.5 years of owning it. Then, I waited 1 hour and 15 minutes to speak to a representative (Kevin) to get a new one. I sent the malfunctioning Dyson back on December 4th and Dyson received it on December 8th. I kept waiting for my new Dyson, but it never arrived. On Thursday, January 4th, after getting tired of waiting, I called back and spent 1 hour and 40 minutes waiting to speak to a representative and then coincidentally, got Kevin again. I explained that I never received my new Dyson. After another hour of him researching what happened to my order, he then told me that the reason it was not sent was because they did not have the same model I had originally in stock. This INFURIATED me even more because the first time I spoke to Kevin he had already informed me that my original color was not available and I told him I did not care what color I received. Kevin informed me that Dyson would send me a green and pink blow dryer instead and I would receive a tracking number in 24-48 hours. It's been 120 hours, and I have yet to receive the tracking number for my new Dyson. FYI, Kevin was great! Not his fault at all!

This is my worst customer experience in 67 years. I bought an $800 door stop. Dyson no longer makes parts. Oh wait, they do, no they don't. Every sales rep gives incorrect information and incorrect part numbers. I give them my freaking serial number. How is it that I know more about the product than they do? I HAVE BEEN TRYING TO BUY A PART SINCE APRIL. Each time the rep gives the wrong part number and it arrives and won't work. Today I asked to speak with a sales supervisor. She had me searching for parts on Google. This is the worst customer service ever. MY DOG KNOWS MORE THAN THESE REPS. SHAMEFUL. I see from FB comments that I am in a league of customers that Dyson has screwed.

I can't tell you how much I regret having tried to purchase a Dyson vacuum! I order a Dyson vacuum a week ago and spent $800 on it. I purchased it over their website on the chat. The and the guy promised to deliver it two days ago. Yesterday I call them and they were like ups! We will process your order! I waited and today I receive an email from my office saying that the machine arrived broken! I called again and they promise to send a new one "right away".

An hour ago, I receive an email "congrats! Your technology is on its way!" with a tracking number. When I clicked on it, turned out to be the same tracking number for the broken machine so I called then (again) and waited 45 minutes on hold until I was able to talk to someone. The guy said that I might get it in a week or more! What? This place is a disaster! They are mocking the naive clients who attempt to purchase from them!

And now I just got another email saying that I need to print a label to "return my machine"! What machine?

DON'T BUY DYSON! YOU WILL REGRET IT!

We bought Dayson vacuum with much money from Costco and we are so disappointed at the quality and their service. Recently we found the power of suction is very weak and can not pick up anything on the floor. The product we bought is still under the warranty. So we called them and asked how to solve the problem. They said we could take it to their repair center which is nearly 60 miles from whare we live. Otherwise, they said they could teach us how to repair it. We tried to understand their English with a very heavy accent, we failed. We had to ask them to repreat it again and again. They had no patience and hung off my phone. I tried to call them again, and we experinced the same problem. So we had to return the product to Costco. The quality of the vacuum and their service are so poor that we won't buy their products anymore.

I receivedtoday my Dyson replacement remote control and I must say im very satisfied. Got this one at only 29.99 and sf instead of purchasing at Amazon that will cost me 70$

I had high hopes for Dyson when I shelled out a whopping $600 for their cordless vacuum, expecting a reliable and durable cleaning companion. However, after a mere three years of use, my enthusiasm has been replaced with frustration and regret.

The first glaring issue arose when the power button on my Dyson cordless vacuum suddenly decided to call it quits. In a baffling turn of events, Dyson's customer service displayed a level of indifference that I didn't think was possible. Despite my pleas for assistance, I was informed that my model had been discontinued, and Dyson had washed their hands of any responsibility.

If that's not bad enough, they informed me that even if I were to send the malfunctioning vacuum back to them at my own expense, they wouldn't be able to do anything about it. So much for Dyson being environmentally friendly – apparently, they'd rather see their products end up in landfills than take responsibility for faulty devices.

But wait, the horror story doesn't end there. My Dyson canister vacuum, a separate purchase that set me back considerably, decided to join the rebellion against functionality after a mere nine years. When I reached out to Dyson with hopes that they would show some compassion or offer a solution, I was met with the same disinterested response. "Sorry, we can't do anything about that either."

So here I am, stuck with two useless Dyson vacuums and a gaping hole in my wallet. Dyson's customer service is, without a doubt, the worst I have ever experienced. It's ironic that a company priding itself on innovation and cutting-edge technology would fall so short in basic customer support. Save yourself the disappointment and invest your hard-earned money elsewhere; Dyson's vacuums are not worth the exorbitant prices or the headaches that come with them.