Patrick B.

I placed an order for a vacuum through their website on 2/19/2022, charging me in full the same day. The order got stuck or lost during shipment with UPS, it stopped receiving tracking updates on 3/1/2022 and clearly shows it was not delivered. I called a few times to get Dyson to get the shipment moving, or send out another vacuum but on 3/23/2022 when that failed, I canceled my order. I was told at the time I didn't need to do anything and I would receive a refund within 10 days. I called back on 4/5/2022 after not receiving a refund and was told I need to wait 20 business days from the date of cancelation. I called back on 4/21/2022 when I still haven't received a refund and now I'm told I need to dispute this through UPS. Their customer service is absolutely terrible. They've had my money for over two months now. I never received my order. I do not recommend ordering from them.