Lance P.

I ordered $650 worth of stuff from Dyson and their bargain carrier (GLS) lost the package (they admitted it via email and phone), but Dyson said I need to prove that they lost it by getting verified documentation, even though the package never even arrived in my local area. They refused to open a video file I recorded while talking to GLS, and a forwarded email can be altered to say whatever you want it to say, so they're requesting something that is impossible (short of me getting a notarized document and giving it to them in-person somehow). Their products are good, but pray that you actually take delivery and that you never have an issue with the item, because their bureaucracy trumps doing right by their customers. They're doing all that to hold my $650 for an additional couple weeks and get interest on the money (if they do that with 1,000 orders, it adds up). But if people refuse to do business with them, it will send a strong message, since apparently companies only value money, so that's the only way to hurt them. Note: GLS doesn't have a "we lost the item" selection so they keep putting "delivery rescheduled" but how many weeks would Dyson need to see that before they realized the package won't ever be delivered? Besides, they knew it was lost before I even did, when GLS notified them of the lost package before I was even aware of it