Nasim S.

I had high hopes for Dyson when I shelled out a whopping $600 for their cordless vacuum, expecting a reliable and durable cleaning companion. However, after a mere three years of use, my enthusiasm has been replaced with frustration and regret.

The first glaring issue arose when the power button on my Dyson cordless vacuum suddenly decided to call it quits. In a baffling turn of events, Dyson's customer service displayed a level of indifference that I didn't think was possible. Despite my pleas for assistance, I was informed that my model had been discontinued, and Dyson had washed their hands of any responsibility.

If that's not bad enough, they informed me that even if I were to send the malfunctioning vacuum back to them at my own expense, they wouldn't be able to do anything about it. So much for Dyson being environmentally friendly – apparently, they'd rather see their products end up in landfills than take responsibility for faulty devices.

But wait, the horror story doesn't end there. My Dyson canister vacuum, a separate purchase that set me back considerably, decided to join the rebellion against functionality after a mere nine years. When I reached out to Dyson with hopes that they would show some compassion or offer a solution, I was met with the same disinterested response. "Sorry, we can't do anything about that either."

So here I am, stuck with two useless Dyson vacuums and a gaping hole in my wallet. Dyson's customer service is, without a doubt, the worst I have ever experienced. It's ironic that a company priding itself on innovation and cutting-edge technology would fall so short in basic customer support. Save yourself the disappointment and invest your hard-earned money elsewhere; Dyson's vacuums are not worth the exorbitant prices or the headaches that come with them.